Receive long texts as a single message

Some of our customers have reported that long SMS (text) messages get split into multiple messages when delivered to their mobile devices. This may be undesirable because it can break embedded links or URLs included in messages. By converting a text message into a multimedia message (MMS), the text will be sent as a single message and links or URLs in the message will be preserved.

Why does my SMS get split into multiple messages?

Did you know the maximum length of a text message is 160 characters? Believe it or not, this number was deemed as the "perfectly sufficient" length to communicate most thoughts, by a German guy typing random sentences on his typewriter (true story). Thanks to Herr Hillebrand and the adoption of his research by modern cellular carriers, text messages longer than 160 characters will be split into multiple text messages - unless you are able to receive MMS on your device.

How to enable MMS on your device

MMS messaging is controlled by your phone provider and your device settings. You will need to confirm with your provider that they support MMS, and then check that it's enabled in your device settings.

 

xMatters internal reference: DOC-5876

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