xMatters On-Demand Support Notes - Ghost

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one. 

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Ghost Development Highlights article.

5.5.154.1

Production release: March 8, 2017

This release includes infrastructure improvements and enhancements to our deployment process.

5.5.154

Production release: March 2, 2017
Development Highlights

xMatters Internal Reference No. Summary
XFO-7821
(SUP-15015)
Pager devices - responding: Fixed an issue where some users with two-way text pager devices were not able to properly submit responses to xMatters.
SCO-9029 Communication plans (cosmetic fix): Fixed a misalignment of the buttons displayed in the Communication Plan Designer for plans the user does not have permission to access.
SCO-9028 Integration builder - authentication: Fixed an issue where the Authentication button in the list of inbound integrations would not always indicate that authentication was enabled.
SCO-9027 Groups - escalation settings: Fixed an issue where the wait time between shift members could be set to a negative value.
SCO-8958 Email initiation (cosmetic fix): Removed an unnecessary scroll bar that would occasionally appear in the Set Up Email Initiation dialog box.

5.5.153.1

Production release: February 28, 2017

xMatters Internal Reference No. Summary
AUTO-220
(SUP-15150)
xMatters mobile apps: Fixed an issue where scenarios in the mobile apps did not honor the order of scenarios set in the web user interface.
ARCH-5585
(SUP-15104)
SMS notifications: Fixed an issue where SMS devices were not properly deactivated after selecting to opt out of receiving text notifications.

5.5.153

Production release: February 23, 2017
Development Highlights

xMatters Internal Reference No. Summary
XFO-7785
(SUP-15042)
Integrations - response updates: Fixed an issue where response updates were not properly processed in non-production environments.
HOTH-5950 Web user interface - cosmetic fix: Fixed the alignment of some data fields in the Ajouter (Add User) dialog in French versions of xMatters.
ARCH-5588
(SUP-14994)
REST API: Updated how xMatters conference bridges are searched to resolve an issue that prevented outbound integrations from being triggered by a notification response.

5.5.152

Production release: February 16, 2017
Development Highlights

xMatters Internal Reference No. Summary
XFO-7783
(SUP-15031)
Integration Builder - integrated properties: Fixed an issue where the values of integrated properties were not included in outbound integrations.
KAM-2873 Events report: Updated the Events report to include a generic response event for invalid SMS responses.
ARCH-5461 Communication plans - importing: Fixed an issue that would occasionally prevent a communication plan from importing successfully.
ACTO-514
(SUP-14959)
SOAP web services: Added a limit to the number of users returned by the FindPersons SOAP request to prevent web server OutOfMemory exceptions.
ARCH-5490
(SUP-15122)
Groups - failsafe devices: Fixed an issue where notifications would sometimes be incorrectly sent to a user's failsafe device if they belonged to a nested group that did not allow duplicate devices.

5.5.151.1

Production release: February 14, 2017

xMatters Internal Reference No. Summary
 APO-12196
(SUP-14984)
EPIC data sync (performance enhancement): Improved the rate at which the EPIC data sync processes large data sets of deleted users.
SCO-9026
(SUP-15081)
Adding users - custom fields: Updated the Add User dialog box so it will now retain the values you set for any custom fields when adding multiple users via the "Create Another" check box.
ARCH-5472
(SUP-15084)
Notifications - overriding device restrictions: Fixed an issue where some failsafe devices were being targeted unexpectedly when using Override Device Restrictions.

5.5.151

Production release: February 8, 2017
Development Highlights

xMatters Internal Reference No. Summary
 RYL-659
(SUP-15068)
Messaging tab - Scenarios list: Fixed an issue where the same scenario could be listed multiple times in the Scenarios list.
ARCH-5484
(SUP-15111)
Integrations - delivery and response updates: Fixed an issue where integrations using legacy event domains were not properly processing delivery and response updates (callbacks).
ARCH-4984
(SUP-15128)
Reports - SMS devices: Fixed a rare issue where specific SMS configurations combined with particular circumstances would cause failed deliveries to be listed under "Delivered" on the Notifications report, instead of under "Failed".
ACTO-509
(SUP-15041)
Legacy subscriptions: Fixed an issue where attempting to add a subscription based on a legacy subscription domain (and custom subscription panel) would result in an error indicating that the panel could not be found.

5.5.150.1

Production release: February 3, 2017

xMatters Internal Reference No. Summary
 KAM-2863
(SUP-15067)
Company details - SAML certificates: Fixed an issue with the validation process used on the Caller ID field that was preventing Company Supervisors from being able to update their SAML certificates.

5.5.150

Production release: January 31, 2017
Development Highlights

xMatters Internal Reference No. Summary
XFO-7775 User Upload - update user: Fixed an uncommon issue where, when updating an existing user via the User Upload feature, changes to a user's roles would not be applied unless they were the only modifications for that user. 
UTA-1410 Messaging tab - preview message: The preview message feature would sometimes display response choices as required properties when previewing messages for the mobile app. The preview should now always correctly display the response options.
SCO-9022
(SUP-14950)
Add User (usability fix): Fixed an issue with the Add User dialog box where, when attempting to assign a User ID containing special characters, the warning message displayed would not be hidden when clicking elsewhere on the page. The message should no longer obscure the line below, and will disappear properly when no longer necessary.
ARCH-5427 Adding users: Fixed an issue where adding a user with the same User ID as an existing Web Service User would result in an Unexpected Error message instead of a warning that a user already exists with that target name.

5.5.149.1

Production release: January 27, 2017

xMatters Internal Reference No. Summary
SCO-9021
(SUP-14982)
Communication plans - scenarios: When adding permissions to a scenario in the Communication Plan Designer, you should no longer see the same role listed more than once.
RYL-639
(SUP-14936)
Messaging forms (performance enhancement): Some messaging forms with a large number of scenarios were taking a long time to load. We've managed to greatly reduce the amount of time the forms require to populate the scenario data - performance should be noticeably improved.

5.5.149

Production release: January 24, 2017
Development Highlights

xMatters Internal Reference No. Summary
SCO-8965
(SUP-14938)
Temporary replacements (usability fix): Updated the Temporary Replacements dialog box so that the delete control would still be visible if the browser text size was increased.
SCO-8960 Custom fields: Fixed an issue where, if the Create Another check box was selected when adding a custom password field, the fields would not be cleared properly when the new custom field was added.
SCO-8959 Integration Builder - Activity Stream: Modified the styling of the Activity Stream to prevent long Form/POST parameters from overlapping the header information in the opposite column.
SCO-8863 Messaging tab - message preview: Fixed a styling issue with the preview function for mobile app messages.
HOTH-5836
(SUP-14847)
Sites holidays: Fixed a rare issue where a custom holiday would not appear in the list of site holidays after it was added to a site.
ARCH-5350
(SUP-14924)
SMS notifications: Fixed an issue where the response options would not be displayed for very long SMS messages.
ARCH-5327
(SUP-14873)
Conference bridges: Fixed an issue with conference bridge notifications where calls to continue the conference that reached a menu instead of a person would keep calling until the bridge was ended.

5.5.148

Production release: January 17, 2017
Development Highlights

xMatters Internal Reference No. Summary
VOR-2664 Notifications - Conference bridge content: Fixed an issue where notifications sent out for external conference bridges that contained only conference bridge properties would display the "[DELETED]" in the subject or preview line in the web user interface and mobile apps.
SCO-8954 Web user interface - Scheduled Messages: Fixed an issue where the Scheduled Messages interface would occasionally show multiple confirmation prompts if the initial prompt was not confirmed.
SCO-8952 Groups page (usability enhancement): Updated the Groups page in the web user interface to retain your sorting order when navigating away and then returning to the list.
KAM-2793
(SUP-14864
Conference bridges: Fixed an issue where some users were not able to join a conference bridge that had been running for more than 24 hours.
ARCH-5321 Web user interface (cosmetic fix): Updated the web user interface to no longer display an icon that would incorrectly appear while some pages were loading into the browser.
APO-12070 Messaging tab: Fixed an issue where attempting to retrieve the ID for an element on the Messaging tab would sometimes result in an unexpected error.

5.5.147

Production release: January 9, 2017
Development Highlights

xMatters Internal Reference No. Summary
SCO-8839 Adding users (cosmetic fix): Fixed the positioning an alignment of the drop-down lists on the dialog box displayed when adding a new user.
RYL-558 Voice calls (performance enhancement): Improved the performance of voice interactions when the system is under a heavy load by reducing the amount of time required to retrieve specific, common recordings.
KAM-2742 Email devices - whitelist validation: Revised and improved the error message displayed when adding an email device with a domain that is not included on the whitelist.
HOTH-5837
(SUP-14840)
Communication plans - access permissions: Fixed an issue where users could not assign custom roles when setting access permissions for communication plan forms.
ARCH-5310 EPIC data sync (performance enhancement): Improved the performance of the EPIC data sync process by streamlining a common query.
APO-12048
(SUP-14822)
Response processing: Fixed an issue where some responses from SMS devices would not properly delink the responding user from the live notification.

5.5.146

Production release: December 29, 2016
Development Highlights

xMatters Internal Reference No. Summary
SCO-8866 Communication plans - custom properties: Fixed an issue where, when attempting to rename a custom property, the error message displayed if the new name was not unique would vanish almost as soon as it appeared.
SCO-8862 Messaging tab (cosmetic fix): Reduced the size of the font displayed in some systems for a form's description on the Messaging tab.
KAM-2758
(SUP-14817)
User profile - role description: Updated the description of the new Limited Group Supervisor role to be more accurate.
ARCH-5299
(SUP-14806)
Scenarios - list property: Fixed an issue where list properties in scenarios would not save more than one value at a time. 

5.5.145

Production release: December 21, 2016
Development Highlights

xMatters Internal Reference No. Summary
XFO-7707
(SUP-14782)
Devices - external ownership: Fixed an issue where users could not delete an externally-owned device, even if they had the required permissions.
HOTH-5752 Tracking report (cosmetic fix): Added some additional styling to the Tracking report so that really long response choices will no longer overlap.
HOTH-5750 Communication Center - Add Widget: Fixed a rare issue where some users with the "Full Access User" role would encounter an unexpected error when attempting to add a new widget to a Communication Center dashboard.
HOTH-5655 Groups - monthly shifts: Fixed an issue where attempting to set a shift to recur monthly on the last day of the month would cause a browser issue and not allow the new series to be saved.
ARCH-5237
(SUP-14097)
Recordings: Fixed an issue where some specific types of recordings would contain an audible "blip" due to the length of the recording not being compatible with the protocol used to create it.
ACTO-388
(SUP-12318)
SOAP web services: Fixed an issue where some SOAP methods would generate "Unknown Application Errors" when attempting to update groups or shifts.
ACTO-385 Groups - temporary replacements: Fixed an issue where the incorrect time would be displayed in some cases for replacements that did not cover an entire shift.

5.5.144

Production release: December 14, 2016
Development Highlights

xMatters Internal Reference No. Summary
UTA-1266
(SUP-14595)
Groups - shift calculations: Fixed an issue where Daylight Savings Time was not being properly calculated for some shifts with an older start date (i.e., more than 18 months).
SCO-8732 Recipients list (cosmetic fix): Fixed a minor formatting issue where the content and interaction elements in the Recipients selection list were not lining up.
RYL-493 Groups - exporting: Fixed an issue where exporting a group without shifts or members would result in an empty spreadsheet instead of including the group's name and description.
RYL-464 Conference tab (cosmetic fix): Removed a potentially confusing disabled control that was displayed when a conference bridge had already ended.
RYL-414
(SUP-14508)
Groups - deleting: Improved system performance to address some errors encountered when deleting a group with a very large membership.
HOTH-5743 Communication plans - access permissions: Fixed an issue where adding a group to a communication plan's Access Permissions was not properly granting members access to the plan.
AUTO-64
(SUP-14739)
xMatters mobile app (iOS ): Fixed a rare issue where the badge for the mobile app would indicate that there were active alerts waiting when there were no active alerts for the user.
AUTO-66
(SUP-14787)
Inbox - tooltip (cosmetic fix): Fixed an issue where the tooltip displayed when hovering over a message in the Inbox would display the most recent response to the message instead of the user's own response.
ARCH-5221 Integration Builder - endpoints: Fixed an issue where it was possible to save an endpoint without a valid URL.
ARCH-5219
(SUP-14705)
REST API: Improved and clarified the error message returned when the request includes an empty response.
ACTO-382
(SUP-14745)
Who's On Duty (performance enhancement): Improved performance of the Who's On Duty report when retrieving reports for a lengthy time period.

5.5.143

Production release: December 7, 2016
Development Highlights

xMatters Internal Reference No. Summary
RYL-460 Add new users: Fixed an issue involving a unique configuration where having a site without an associated language would cause the Add User process to fail without any warning message.
KAM-2684
(SUP-14621)
Groups - exporting: Fixed an issue where exported groups would not include country codes for some IVR numbers.
KAM-2641 Add email devices - validation:Fixed an issue where leaving the address field empty when adding a device would cause an unexpected error instead of presenting a message explaining the problem.
KAM-2611 Add user: Fixed an issue where the Add User button would remain disabled after attempting to save a user with an existing User ID.
ARCH-5211
(SUP-14663)
Legacy scenarios: Updated the way temporary replacements are treated when targeted via legacy scenarios to match the behavior of communication plans.
APO-11926
(SUP-14638)
Dynamic teams - preview: Fixed an issue where previewing a dynamic team in the user interface would not show all of the actual targets. 

 

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21 Comments

  • 0
    Avatar
    Javier Ramirez

    What is the scheduled time for this?

  • 0
    Avatar
    Don Clark

    The changes for 5.5.143 will go into production on December 7.

    Edited by Don Clark
  • 0
    Avatar
    Javier Ramirez

    In the early morning hours or towards end of night?

  • 0
    Avatar
    Don Clark

    Depends on your location and hosted instance! We can't pinpoint a specific time for each instance or data center, unfortunately.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.144 release, scheduled for Wednesday, December 14.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.145 release, scheduled for Wednesday, December 21.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.146 release, scheduled for Thursday, December 29.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.147 release, scheduled for Monday, January 9.

  • 0
    Avatar
    Bell David (UK)

    Hey Guys,

    Is the current update ongoing for 5.5.147 affecting non-production as well as production? We are seeing some odd behaviour in non-production so wanted to check.

    Thanks in advance 

    Dave

  • 0
    Avatar
    Don Clark

    Hi Dave 

    The update was applied to non-production systems last Friday, so today's changes to the production servers shouldn't be affecting your NP environment.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.148 release, scheduled for Tuesday, January 17.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.149 release, scheduled for Tuesday, January 24. (Don't forget to check the Deployment Process document for recent changes to our process and the timing of these notices.)

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.149.1 release, scheduled for Friday, January 27.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.150 release, scheduled for Tuesday, January 31.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.150.1 release, scheduled for Friday, February 3.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.151 release, scheduled for Wednesday, February 8.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.151.1 release, scheduled for Tuesday, February 14. 

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.152 release, scheduled for Thursday, February 16.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the upcoming 5.5.153 release, scheduled for Thursday, February 23.

  • 0
    Avatar
    Karla Poplawski

    Added notes for the upcoming 5.5.153.1 release, scheduled for Tuesday, February 28.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.154 release, scheduled for Thursday, March 2.

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