Maintenance notice: database upgrades

To help keep our systems humming along, we need to perform some proactive maintenance on our existing infrastructure.

What are we doing?

This work is primarily preventative maintenance on our database software to apply the latest features and security patches. We need to make sure we stay up-to-date with the current technologies to help keep our service robust and healthy.

When are we doing it?

Here are the currently planned windows for this maintenance (all times Pacific):

We'll also post a reminder at status.xmatters.com when we begin this maintenance.

How will this affect you?

At some point during the maintenance window, you may experience a brief — maximum of 30 seconds — downtime in the xMatters service. This will only occur once per customer instance, and you can use the xMatters service throughout the remainder of the maintenance window without interruption.

How do you get help?

If you have any questions about this maintenance, use our online form to submit a request to xMatters Client Assistance.