We're hard at work on our next quarterly release, Zaxxon, which will be rolling out in the March/April 2025 time frame.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Zaxxon release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that aren't covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the dates we're expecting the release to be available:
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Non-production environment access: Tuesday, March 25, 2025
- Production environment access: Tuesday, April 22, 2025
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
April 21 - 25, 2025
Feature Spotlight on dynamic groups
Dynamic groups are designed to assemble the right team at the time of an alert. Created on-the-fly based on a set of pre-configured criteria, the dynamic group's members change depending on who matches the selected criteria at the time of an alert. For example, you can create a dynamic group that includes all users who have specific training (such as first aid or database admin permissions) in a particular physical location within your organization.
The group interface page for a dynamic group shows information such as the group administrator, the criteria for the group, and a list of the group observers. The Members section shows users who currently match the group criteria - though the list may change depending on who matches the criteria when the group is targeted for alert.
Support notes (week of April 14 - 17)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-121714 (SUP-29138) |
Groups - Shifts: Fixed an issue to ensure the Start and End date fields reflect the user selected dates in the calendar. |
| COR-121612 | Alerts report - filters: Corrected an issue to ensure that clicking Reset Filters properly clears all applied filters after an alert view is saved. |
April 14 - 18, 2025
Feature Spotlight on service types & tiers
When an incident occurs it's crucial to know exactly how your organization's services are impacted so resolvers can respond immediately and mitigate any issues as quickly as possible. To ensure teams can rapidly understand and prioritize resources when working to resolve an issue, you can label services as ‘Application’ or ‘Technical’ in xMatters. This labeling also helps resolvers more easily map relationships to see which applications or technical services are—or may become—affected by incidents.
As services often vary in complexity, criticality, and contribution to core business operations, it’s vital for teams to understand which services need to be prioritized during an incident. To help with this, you can use the xMatters 'metals' classification system to categorize technical and application services into four tiers: 1 – Platinum, 2 – Gold, 3 – Silver, and 4 – Bronze. For example, teams could use the ‘Platinum’ tier to classify customer-facing services (such as web stores or support sites), and ‘bronze’ for non-critical internal services.
Support notes (week of April 14 - 18, 2025)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-121006 (SUP-29671) |
Web user interface: Enhanced a security policy to prevent a potential vulnerability. |
April 7-11, 2025
Active and inactive alert sections
To help you more clearly see which incidents need your attention, the xMatters Inbox can now split alerts into two sections: 'Active Alerts' and 'Inactive Alerts'. Just choose the Active First sort option to instantly bring your outstanding alerts to the top of the list.
Feature Spotlight on stakeholders
Do you have teams that need to be kept up to date about your organization's applications and services, but don't need to respond to notifications? The Stakeholder license type can be assigned to users who don't need to take action during the incident resolution process but still need updates (such as customer support teams or senior management). Stakeholder users can have the same roles and permissions as full users, but they cannot respond to notifications, initiate or resolve incidents, send messages, or use Flow Designer.
For example, a customer representative based in Australia needs to be informed of any issues that occur during their business hours. They can be assigned as a stakeholder user and added to an on-call group shift set in the relevant time zone so they can receive notifications and stay up to date without having to take an active part in resolving incidents.
Support notes (week of April 7 - 11)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-120327 (SUP-29513) |
Flow Designer - Activity panel (usability fix): Fixed an issue to ensure the output order of the Create Alert step is consistently displayed in the Activity panel. |
| COR-119288 (SUP-29527) |
Groups - Shifts: Corrected an issue that prevented users from seeing accurate shift rotations on the weekend when Daylight Saving Time changed. |
| COR-115573 (SUP-28927 SUP-29182) |
Flow Designer - Switch step: Removed cases where a properly configured Switch step incorrectly displayed error badges on the Flow Designer tab of a workflow. |
| COR-120214 (SUP-29409) |
Workflows - Hierarchy property: Corrected an issue where trailing whitespace characters prevented scenarios from matching hierarchy property values. |
| COR-120441 (SUP-29589) |
System Audit Report: Fixed an issue that caused users to see an error when viewing records involving a deleted group admin. |
| COR-120635 (SUP-29601) |
Flow Designer - Get Incident step: Fixed an issue that caused the flow to fail if the user assigned as the incident commander was deleted from the system. |
March 31 - April 4, 2025
Feature Spotlight on Incident types
Different kinds of incidents require unique responses. For example, the response to an IT service disruption will have different data requirements and procedures than a natural disaster. However, xMatters incidents are so feature-rich that the amount of information available to resolution teams might be overwhelming. To address this and ensure the most efficient response, incident commanders can use incident types to customize the sections and properties displayed on the Incident Console according to the different types of incidents your organization encounters.
Support notes (week of March 31 - April 4)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-120146 | Admin - Holidays (usability fix): Updated the positioning and layout of some page elements. |
| COR-120273 (SUP-29135) |
Groups - Shift Escalations (usability fix): Fixed an issue that prevented long user names from properly truncating. |
| COR-118267 (SUP-29371) |
Users - Schedule: Corrected an issue that prevented users from seeing an accurate schedule when temporary absences were added to long-running daily shifts. |
| COR-119881 | Alert Inbox: One-way subscription notifications should no longer include response options. |
| COR-112302 (SUP-29406) |
Incident Console - Timeline: Corrected an issue that caused some users to see an error message in the timeline rather than the expected timeline entries. |
| COR-119751 (SUP-29286) |
SCIM - Microsoft Entra: Fixed an issue to ensure email and role mapping worked as expected. |
March 24-28, 2025
Zaxxon release overview
On Tuesday, March 25, the latest features from our Zaxxon release skyrocketed into non-production instances! These updates include our new OpenAI: Chat Completions step, status page subscriptions, user schedule updates, customizable stakeholder message—and lots more. If you're wondering what else is new, our Zaxxon Release Overview is your complete guide to everything that's included.
Feature Spotlight on automations
This week, we turn the spotlight on a feature that allows you to quickly run pre-built flows of common tasks related to an incident: automations.
Support notes (week of March 24 - 28)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-119383 (SUP-29475) |
Messaging - email notifications: Fixed an issue that was causing some xMatters emails to be flagged as spam. |
| COR-119482 | Groups - Calendar: Corrected an issue that caused the calendar to hide other shifts after a single shift series or occurrence was deleted. |
| COR-119749 | xMatters REST API - GET /people: Ensured the 'fields' parameter returned accurate responses for requests containing individual values. |
March 17-21, 2025
ServiceNow integration certification for Yokohama release
The xMatters ServiceNow integration app (version 5.8.3) is now certified for compatibility with the Yokohama release! As there are no changes in functionality, workflows compatible with integration versions 5.7.0 and 5.8.0 will continue to work seamlessly.
Feature Spotlight on broadcast groups
This week, we turn the spotlight on a feature that lets you notify all members of a group simultaneously: broadcast groups.
Support notes (week of March 17 - 21)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-118641 (SUP-29344) |
Alerts report - alert views: Fixed an issue that prevented saved alert views from displaying accurate table values. |
March 10-14, 2025
Feature Spotlight on task lists
This week, we turn the spotlight on a feature that allows you to easily prepare lists of tasks ahead of time, ensuring no step is ever missed during your response process: Task lists.
Support notes (week of March 10 - 14)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-118041 | System Audit Report (usability fix): Ensured all table values displayed user-friendly information. |
| COR-117960 (SUP-29283) |
System Audit Report: Fixed an issue that caused information for deleted user devices to appear on the System Audit Report even after purging. |
| COR-118111 | Groups - Schedule (usability fix): Ensured that all page items and elements work as expected when the off-duty side panel is expanded. |
| COR-118799 (SUP-29359) |
Shared calendar: Corrected an issue that prevented temporary absences from appearing in a shared calendar. |
| COR-118800 (SUP-29384) |
User Schedule: Fixed an issue to ensure users who are covering temporary absences have their on-call status accurately displayed. |
March 3-7, 2025
Get Conference Bridge step
Getting everyone on a call at the same time can sometimes feel impossible, especially when that means ensuring the correct call information is communicated as quickly as possible. To help further automate your workflows, you can now use the Get Conference Bridge step to more easily retrieve details for existing xMatters or External conference bridges, allowing you to automatically include conference information in notifications, chat posts, or incident notes.
REST API Shifts endpoint updates
We've updated the xMatters REST API Shifts endpoint to provide parity with the Groups section of the user interface. This means you can use the REST API to create or update a shift for a group that includes:
- Site holidays
- The time zone where the shift takes place
- Shift rotations
- Repeat escalations
- End of escalation notifications
We've also updated or added new endpoints so you can get:
- Shift occurrences for a specific group for either a specific timeframe, or within a 24-hour window.
- A list of deleted shift occurrences for a specific group and restore deleted occurrences that were removed in error.
Feature Spotlight on Condition step
This week, we turn the spotlight on a feature that allows you to determine which pathways are selected in your flows by using 'AND/OR' logic and a range of conditional operators to compare both string and numerical values: the Condition step.
February 24-28, 2025
BMC Helix ITSM
For BMC users who use Helix ITSM incidents, you can now integrate these incidents with Flow Designer in xMatters. We've added a BMC Helix ITSM Get Incidents step so you can add Helix ITSM incidents by their incident number into your flows. We've also added a BMC Helix ITSM Incidents trigger so you can trigger flows when a request from Helix ITSM is received.
Google Chat Invite Users to Space step
If you already use Flow Designer to automate the creation of Google Chat spaces, you can now automatically add users to a created space as well. The Invite Users to Space step is now available so you can quickly add users and groups to your Google chat space—no more manual invites!
Feature Spotlight on Document Library
This week, we turn the spotlight on a feature that allows incident commanders and resolvers to easily manage, organize, and attach frequently used files to an incident so teams can quickly locate the resources they need: the Document Library.
Support notes (week of Feb 24 - 28)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-117755 (SUP-29249) |
Messaging - Scheduled Messages: Corrected an issue that prevented the Scheduled Messaging page from accurately sorting messages by date. |
| COR-117277 | Flow Designer (usability fixes): Adjusted the layout and positioning of some elements to improve the look and feel of the page. |
February 17-21, 2025
Sort Triggers view
The Triggers report enables you to review all the triggers in your system, making it easy to see each trigger's status, when they ran or are scheduled to run, and whether the last initiation was successful. So you can more quickly locate the trigger you need, you can now sort each column in ascending or descending order on the Triggers page.
Signals report request ID link
To help you keep track of the signals to and from your connected applications, the Signals report displays important details for each signal (such as the request ID, timestamp, status code, and authentication details). We want to make sure you can more easily find the related signal in your flows, so clicking the Request ID now takes you directly to the Flow Designer activity log for that request.
Feature Spotlight on Post-Incident Reports
This week, we turn the spotlight on a feature that lets users share key information and understanding about why an incident occurred, how resolvers responded, and what preventive actions can be taken to ensure it doesn't happen again: Post-Incident Reports.
Support notes (week of Feb 18 - 21)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-117095 (SUP-29173) |
SCIM - Microsoft Entra: Fixed an issue that caused users to see an error when synchronizing files containing multiple roles. |
| COR-117334 (SUP-29246) |
User Schedule (usability fix): Ensured that the On Call widget accurately displays when the user is next on-call. |
| COR-117492 (SUP-29100) |
Messaging forms (usability fix): Fixed an issue to ensure the form is not sent if the Enter key is pressed while the recipient selector field is active. |
| COR-117529 | Scenarios (usability fix): Ensured users saw the appropriate validation messages when field parameters are updated. |
February 10-14, 2025
Device validation for Stakeholder Users
It's vital to ensure that users have active devices so they can receive notifications. Although users with a Stakeholder license can't respond to regular notifications, they can now respond to test messages to confirm their devices are set up and configured properly.
Feature Spotlight on User and Group Performance reports
This week, we turn the spotlight on a feature that enables supervisors to review trends and changes in the way people in their organization handle notifications and escalations for alerts and incidents: User and Group Performance reports.
Support notes (week of Feb 10 - 14)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-117085 (SUP-29202) |
Users - Schedule preview: Fixed an issue that prevented users from seeing data after clearing search filters. |
| COR-116953 (SUP-29182) |
Flow Designer - Canvas (performance enhancement): Ensured that flow canvases with a large number of steps loaded promptly. |
| COR-116995 (SUP-28948) |
Flow Designer - Update Incident step: Fixed an issue that prevented users from saving the step after adding valid information to the input fields. |
| COR-116199 (SUP-29082) |
Flow Designer - Scheduled trigger (usability fix): Ensured the tooltip accurately displays the next valid execution time. |
February 3-7, 2025
Edit incident timeline notes in non-production/EAP instances
Incident timeline notes help to ensure that teams have important information and context during the resolution and post-incident reporting process. However, sometimes information may be incorrectly recorded or contain errors. To help incident commanders and scribes keep accurate records, incident timeline notes can now be edited from within the xMatters Incident Console in non-production and EAP instances.
Feature Spotlight on Failsafe Devices
This week, we turn the spotlight on a feature that allows you to receive important notifications even when you don't have any devices with an active timeframe: failsafe devices.
Support notes (week of Feb 3 - 7)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-116590 | Groups - preview escalations: Fixed an issue that caused users to see incorrect reporting categories in the Preview Escalations window. |
| COR-116434 (SUP-29087) |
xMatters REST API - get scenarios: Corrected an issue where retrieving a large number of scenarios would not include the full permissions list. |
| COR-116284 (SUP-29082) |
xMatters REST API - update services: Fixed an issue that prevented users from updating the owner of a service using the group's target name. |
January 27-31, 2025
Email triggers on the Triggers page
The Triggers page allows teams to easily review important details about their triggers, such as current status, last execution time, next scheduled execution, and a link to the trigger on its canvas in Flow Designer. Along with scheduled and HTTP triggers, this page now also includes email triggers!
Feature Spotlight on Service Dependencies
This week, we turn the spotlight on a vital part of our service intelligence platform: service dependencies.
Support notes (week of Jan 27 - 31)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-116267 (SUP-29097) |
User schedule - List view: Fixed an issue where the monthly shift view was not paginating correctly. |
| COR-115573 (SUP-28927) |
Flow Designer - Switch step: Corrected an issue where users saw an error badge in the list of flow canvases when the step was properly configured on the canvas. |
| COR-115577 | Communication Center (performance improvement): Improved response times when the dashboard includes a large number of recent alerts widgets. |
| COR-111950 (SUP-28430) |
Conference bridges - call logs: Fixed an issue that prevented the call log from displaying accurate results if the initial call went to voicemail, but a subsequent call-back was answered. |
January 20-24, 2025
Feature Spotlight
To help you get the most out of your xMatters experience, we're introducing a weekly Feature Spotlight! This week, we're looking at our AI-powered incident Insights...
Support notes (week of January 20 - 24, 2025)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-115604 (SUP-29027) |
Flow Designer - callable trigger: Fixed an issue that prevented users from creating a callable flow step if an Initiate Incident step was on the canvas. |
| COR-115407 (SUP-29011) |
Groups - calendar view: Corrected an issue that prevented the calendar from accurately displaying filtered results. |
| COR-99683 | Messaging forms - attachments: Fixed an issue where some .zip files were mistakenly flagged as not supported. |
| COR-115606 (SUP-29018) |
Alerts report - column order (usability fix): Fixed an issue that caused user-defined column settings to be ignored when navigating between pages. |
| COR-115066 (SUP-28952) |
Flow Designer - scripts: Flow Designer scripts should now support sending a request body with any HTTP request method, including DELETE. |
| COR-114871 | Incidents - Incident Properties: Fixed an issue that prevented users from adding multiple lines of text to a custom property that allows multi-line text entries. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
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Highlights and support notes added for week of January 27 - 31, 2025.
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