xMatters On-Demand Support Notes - Asteroids

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one.

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Asteroids Development Highlights article.

5.5.210

Production release: May 15, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10454
SCO-10407
(SUP-17526)
Devices - adding the mobile app (usability fix): Updated the workflow when adding a mobile app device to ensure that any unsaved changes to other devices are saved before the app is added, and to make sure the list of devices is properly refreshed afterwards.
SCO-10397 Deleting users (usability fix): Implemented a workflow to redirect users to the login screen if they're deleted while using the web user interface.
SCO-10380 Communication plans - exporting: Made sure that individual settings for enabling response comments are retained when exporting and importing a plan.
HOTH-7363 Web user interface (usability fix): Implemented a workflow to redirect users to the Groups tab after attempting to view a group that doesn't exist. 
HOTH-7359
(SUP-17501)
User Upload - onboarding message: Updated the workflow for the User Upload feature to suppress the welcome message option if there are no new users to notify.
APO-14160
(SUP-17440)
iOS app - user information updates: Improved the experience for iOS users if they are using the app when their details are changed in xMatters.
ACTO-2031
(SUP-17551)
Device delays: Fixed an issue where sending a notification to the next device in a user's list would take longer than the configured device delay.

5.5.209

Production release: May 4, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-34   xMatters REST API - GET /group: Updated the behavior of this endpoint to no longer use the deprecated "team" recipient type in queries.
YAV-28
(SUP-17289)
Logging into xMatters: Fixed an issue where some users saw errors when trying to log into xMatters using certain versions of Internet Explorer 11.
SCO-10394
(SUP-15741)
Add a mobile device using QR code (usability fix): Fixed an issue where the QR code login screen continues to show a "successful login" message from the last QR code login.
SCO-10391 Web user interface - Users tab: Updated the behavior to show the correct error message when trying to add a new user with a User ID that was already in use, instead of displaying an "unexpected exception error" message.
SCO-10382  xMatters REST API - POST /people: Fixed an issue where uppercase letters in a user-supplied UUID, if included, were not processed correctly.
SCO-10371
(SUP-17439)
Communication Plan Designer - Message: Fixed an issue that caused some users to see an error when viewing the source code of a message where the HTML had previously been edited.
KAM-4150 xMatters REST API - DELETE /people: Updated the behavior of the DELETE /people endpoint to prevent simultaneous requests to delete the same person.
HOTH-7113 Conference call-in (usability fix): Improved the usability of conference call-in behavior to provide more specific error messages if an invalid key is pressed.
HOTH-7060 Web user interface - Who's On Call report: Fixed an issue where the Who's On Call report didn't always display shift member information for groups with multiple shifts with more than 3 members. 

5.5.208.1

Production release: May 2, 2018

xMatters Internal Reference No. Summary
RYL-1946
(SUP-17392)
Application Audit report: Updated some records in the Application Audit report to always include the person_id of the user who made the most recent change.

5.5.208

Production release: April 27, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10375 Web user interface - Who's On Call report (cosmetic fix): Updated the styling and alignment of some controls on the Who's On Call report.
SCO-10358 Web user interface - Groups tab (usability fix): Added a missing tooltip for French users on the Groups tab.
RYL-1928
(SUP-17448)
Web user interface - conference calls: Fixed an intermittent issue where some users would see "An unexpected error occurred" pop-up message while accessing the web user interface during a conference call.
RYL-1926
(SUP-17373)
System Audit report (performance enhancement): Improved the performance of the System Audit report to address an issue that was causing the system to timeout when attempting to retrieve information for a single group.
INTA-5864 Web user interface - Integrations page: Fixed an issue that was causing the list of configured integrations to only show the integrations that the logged-in user had explicit permission to view (instead of showing all of the integrations and graying out the ones that the user couldn't access).
HOTH-7343 Web user interface - Access Permissions (cosmetic fix): Updated the styling and alignment of some controls on the Access Permissions dialog box in the Communication Plan Designer.
HOTH-7342 Integration Builder (usability fix): Fixed an intermittent issue where users could encounter an "Unexpected exception" error when navigating within the Integration Builder and Communication Plan Designer.
HOTH-7214 Web user interface - Outbound Integration details page (cosmetic fix): Updated the styling and alignment of some of the controls displayed when editing an outbound integration.
ACTO-1995 Web user interface - Flood Control (usability fix): Updated the explanatory text for the Flood Control feature to better indicate its expanded functionality and usability.
ACTO-1925
(SUP-16998)
xMatters REST API (performance enhancement): Improved the performance for some specific endpoints and requests in the xMatters REST API.

5.5.207.1

Production release: April 25, 2018

xMatters Internal Reference No. Summary
YAV-22
(SUP-17455)
Password reset: Fixed an issue with the reset password feature that was causing errors for some users with the Internet Explorer 11 browser.
HOTH-7351
(SUP-17423)
Communication plans - sending messages: Fixed an issue that was preventing some users from being able to open the messaging tab if one of the forms contained a specific set of hidden and visible controls.
HOTH-7344
(SUP-17429)
Web user interface (usability fix): Updated the web user interface for some non-production instances that were displaying incorrect feature messaging. 
ACTO-192
(SUP-17421)
Notification delivery: Fixed an issue involving special characters in company names that was causing system errors and undelivered notifications.

5.5.207

Production release: April 23, 2018
Development Highlights

xMatters Internal Reference No. Summary
XFO-8888
(SUP-17303)
Notifications - duplicates: Fixed an error that would sometimes cause xMatters to start sending duplicate notifications.
VOR-3916 Android mobile app - device timeframes: Users should no longer be able to create multiple timeframes with the same name on the same device.
SCO-10356 Trials - Introduction tour: The link to start the Introduction tour should now appear correctly in the Setup Guide for all trials.
LEF-4 Mobile app and xMatters REST API (performance enhancement): We've improved the response times when using the mobile app or REST API to retrieve some types of information from xMatters.
KAM-4062 xMatters REST API - POST /people: Updated the behavior of the POST /people endpoint to prevent anyone from accidentally removing the ability to supervise groups from a user who is the only supervisor of an existing group.

5.5.206.1

Production release: April 18, 2018

xMatters Internal Reference No. Summary
LEF-135
(SUP-17360)
Groups - restoring shifts: Fixed an issue where attempting to restore a previously-deleted shift would cause an unexpected exception error.

5.5.206

Production release: April 13, 2018
Development Highlights

xMatters Internal Reference No. Summary
XFO-8876
(SUP-16998)
Integration Builder - OAuth errors: Fixed an issue where the Integration Builder was not properly processing some integration requests due to OAuth timeouts.
XFO-8875
(SUP-17277)
Web user interface - Inbox: Fixed an issue that was causing some users to encounter errors when trying to access the Inbox in the xMatters web user interface.
SCO-10243 Reports (cosmetic fix): Updated the styling of some system reports to prevent them from being distorted or running off the edge of smaller-resolution screens.
RYL-1844 xMatters REST API - GET /events: Update the GET /events endpoint when sorting by submitter to make sure the returned results will include events where the submitting user has been deleted.
RYL-1838 Adding devices (usability fix): Improved the validation process when adding SMS and voice devices to prevent entering special characters (which are not allowed) into the number fields.
RYL-1466 Event report - Timeline: Updated the behavior of the Timeline so it won't show responses that were not actually used.
HOTH-7180 Trials - Flood Control: Updated the Company Supervisor role for trial instances to fix an issue for some customers who could not view the Flood Control page.

5.5.205.1

Production release: March 28, 2018

xMatters Internal Reference No. Summary
XFO-8884
(SUP-17279)
Outbound integrations - device delivery status: Fixed an issue where failed device delivery updates would not include the device ID for the device that couldn't be reached.
XFO-8892
(SUP-17379)
User and Group Performance reports: Fixed an issue where some Performance reports were not being updated with new data, or did not include any content.
SCO-10355
(SUP-17344)
Web user interface - Inbox: Fixed an issue that was preventing some users from being able to access the Inbox in the xMatters web user interface.
KAM-4065
(SUP-17314)
xMatters REST API - GET /events: Fixed an issue where the GET /events endpoint would return inconsistent results when using the ?embed=messages parameter.

5.5.205

Production release: March 28, 2018
Development Highlights

xMatters Internal Reference No. Summary
VOR-3912
(SUP-17331)
xMatters REST API - GET /groups: Fixed an issue with the GET /groups REST API endpoint that was returning a 500 error code when attempting to use the "embed=shifts" query parameter.
SCO-10236
(SUP-17263)
SSO (SAML) - No Access Users: Improved the handling process and error response when a No Access User attempts to log in to xMatters via SAML.
SCO-10223 Event report - Add to Group: Updated the permissions that control the availability of the "Add to Group" button on the Event report to ensure that it only appears if the logged-in user is allowed to create new groups. 
KAM-3862 xMatters REST API - GET /person: Updated the GET /person endpoint to make sure that queries using a web login ID as the personID include custom properties in the response.
HOTH-7063 Trials - guided tour (cosmetic fix) Improved the styling of some elements of the guided tour (Set Up Guide) for trial deployments.
APO-13794 xMatters mobile app (iOS): Fixed an issue with the iOS version of the xMatters mobile app where some response actions wouldn't be processed correctly for initiation and conclusion messages if the responses included a Join Conference option.

5.5.204.1

Production release: March 28, 2018

xMatters Internal Reference No. Summary
KAM-4066
(SUP-16998)
xMatters REST API (performance enhancement): Fixed an issue with the POST /people REST API endpoint that was affecting performance when creating new users.

5.5.204

Production release: March 16, 2018
Development Highlights

xMatters Internal Reference No. Summary
XFO-8536 Event report - Log: Updated some log messages related to notification filtering (Flood Control) to be more accurate and helpful.
SCO-10225 Communication Plan Designer (usability fix): Updated the drop-down list for communication plan deployment options to include some missing French translations.
SCO-10205 User Profile (usability fix): Clarified the error message displayed when attempting to add a User ID to better indicate that pipe ("|") characters are not allowed.
SCO-10203 Communication Plan Designer - Message: Updated the appearance and behavior of the event.startDate and event.startTime to improve their appearance in the Events and Message reports. 
HOTH-7213 Conferences report (usability fix): Fixed an issue with the Conferences report where it would not correctly indicate who was speaking when viewed in Internet Explorer.
HOTH-7208 Who's On Call report: Fixed an issue where the Who's On Call report would occasionally display an error when attempting to show details for a shift more than 30 days in the future.
HOTH-7192
(SUP-17153)
Users tab - exporting users: Fixed an issue where exporting a large list of users sorted by name or site would result in duplicate or missing entries in the exported file. 

5.5.203

Production release: March 16, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10197
(SUP-17209)
Communication Center - Events widget: Updated the Events widget displayed in the Communication Center dashboards to ensure that it respects the "Past 12 Hours" time limit when selected.
RYL-1390 Groups - editing: Improved the system response (added a more helpful error message) when a user deletes a group while someone else is viewing or editing it.
LEF-93 Groups - deleted shifts: Users can no longer accidentally add a new group member to a very recently deleted shift.
LEF-92
(SUP-17164)
Integration Builder - Script Editor: Fixed an issue that was causing an exception to occur when attempting to access the Script Editor from the Activity Stream for "Run a Script" type integrations in the Integration Builder.
HOTH-7193
(SUP-17186)
Communication Plans - message creator: Fixed an issue that was preventing users from accessing a context menu when editing email message content using Chrome on iOS.
HOTH-7188 Trials - logging out: Fixed a very rare issue that was generating an error message whenever some trial users tried to log out of their instances.
HOTH-7061 Integration Builder (cosmetic fix): Updated the styling of some strings on the outbound integration settings to make them more legible and easier to understand for French users.

5.5.202.1

Production release: March 14, 2018

xMatters Internal Reference No. Summary
ACTO-1899
(SUP-17238)
Legacy integration - voice notifications: Fixed an issue that was preventing some legacy integrations from being able to create and deliver voice notifications.

5.5.202

Production release: March 9, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10185 Trials - expiry warnings: Fixed an issue where some trial accounts would incorrectly indicate that the trial had expired even though the instance was still working and there was time remaining.
SCO-10169
(SUP-17124)
Groups - adding a shift: Fixed an issue that was preventing the Add Shift dialog box from being able to add a new shift if the parent group had a forward slash (/) in its name.
SCO-10053 Who's On Call report - exporting: Updated the exported version of the Who's On Call report to ensure that the "Shift has no members" message is displayed in the correct column.
SCO-9946 Who's On Call report - shift details: Fixed an issue that would occasionally prevent the Who's On Call report from displaying the full details of shift members for groups that contained more than 30 shifts.
SCO-9940 Groups - renaming: Made sure that renaming a group via its Overview tab will always display a warning/confirmation dialog box.
SCO-9247
SCO-9838
SCO-9842
SCO-8825
Who's On Call report (performance and usability enhancements): Made some improvements and enhancements to the Who's On Call report to address a number of minor but persistent issues affecting either styling and usability or overall performance.
RYL-1755
(SUP-17197)
Events report - duplicating an event: Fixed an issue where some combo box properties would not retain the correct value when duplicating an event.
RYL-1743 xMatters REST API: Addressed an issue where the deliveryStatus of an email notification recipient would appear to be "Pending" when retrieved via the API instead of correctly returning "Failed" as indicated in the web user interface.
HOTH-7107 Groups - Shifts tab (cosmetic fix): Improved the styling of the Shifts tabs for French users to prevent some elements from accidentally obscuring other controls on the screen.

5.5.201.1

Production release: March 7, 2018

xMatters Internal Reference No. Summary
XFO-8802
(SUP-17104)
Subscriptions - timeout: Fixed an issue causing the system to time out when viewing a user's subscriptions.
SCO-10067
(SUP-17068)
Password - reset: Fixed an issue where the password reset workflow would fail when a user copied the reset link from their email into a web browser.
KAM-3979
(SUP-16998)
xMatters REST API - POST /people: Resolved an issue with the POST /people endpoint that could impact the Integration Builder's ability to process data sync requests.
ACTO-1770
(SUP-16938)
Event termination: Fixed an issue that allowed events to continue processing when they were terminated immediately after being initiated.

5.5.201

Production release: March 1, 2018
Development Highlights

xMatters Internal Reference No. Summary
XFO-8798
(SUP-17099)
Email notifications - attachments: Fixed an issue where email notifications would not include an attachment if the file included a space in its name.
SCO-10058 Subscription forms (cosmetic fix): Updated the styling of the Subscriptions Forms tab in the Communication Plan Designer to address some minor styling and alignment issues.
SCO-10056
(SUP-17043)
Time zones - removing: Fixed an issue where the system would return an error message when attempting to remove an existing time zone if it had already been used for a notification process.
KAM-3994 Android app - deleting devices: Fixed an issue that was preventing some Android users from being able to delete their other devices from within the app.
KAM-3652 User Performance report (usability fix): Updated the behavior of the User Performance report to prevent it from logging out when attempting to view the details of a deleted user.
HOTH-7103 Shifts (usability fix): Updated the behavior of the Shifts tab in a group to consistently display a shift's details when navigating between scheduled and unscheduled shifts.
HOTH-7901 Conferences report (cosmetic fix): Improved the layout of the Conferences report to prevent the "Mute All" button from being truncated in some browsers.

5.5.200.1

Production release: February 27, 2018

xMatters Internal Reference No. Summary
RYL-1742
(SUP-17035)
xMatters REST API - Who's On Call: Fixed an uncommon issue where using the REST API to include groups with a specific configuration in the Who's On Call report would return an "Internal Server Error".
RYL-1744
(SUP-17096)
LDAP - switching between native and LDAP login: Fixed an issue where attempting to update an existing user to use LDAP authentication instead of a native xMatters user name and password would generate an error message and not save the new setting. 

5.5.200

Production release: February 22, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10057 Adding to group (cosmetic fix): Updated the styling in the Add to Group dialog box to prevent error messages from forcing other elements out of alignment.
SCO-9931 Finding recipients: Fixed an issue where the drop-down search results displaying available recipients would sometimes not include potential recipients that were added to the list during a previous search.
RYL-1567 Conferences report (usability fix): Updated the styling of the Conferences report to improve overall scrolling, and to prevent the information pop-up from obscuring related report information.
HOTH-7083 Inbox - Device History (cosmetic fix): Fixed some display issues around the icons in the Device History section of the Inbox. 
HOTH-7081 Notification Delivery (cosmetic fix): Updated the filter bar on the Notification Delivery report to address some alignment and styling issues.
HOTH-7079 Adding mobile app device (usability fix): Updated the layout of the Log in with QR code dialog box to improve the "scanability" of the QR code when displayed in some browsers.
ACTO-1744 xMatters REST API - POST /device: Fixed an issue where the excludeHolidays property on the POST /device endpoint could accidentally be set to an integer instead of a Boolean true/false.

 

Note: The features and functionality of the Knight release of xMatters On-Demand were toggled 'on' in production environments on Tuesday, February 20 at 10:00 am Pacific

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18 Comments

  • 1
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    Karla Poplawski

    Added notes for the 5.5.200.1 release, scheduled for Tuesday, February 27.

  • 0
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    Don Clark

    Added notes for the 5.5.202 release, scheduled for Friday, March 9.

  • 0
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    Christine Astle

    Added notes for the 5.5.201 release, scheduled for Thursday, March 1.

  • 0
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    Don Clark

    Added notes for the 5.5.207.1 release, scheduled for Wednesday, April 25.

  • 0
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    Don Clark

    Added notes for the 5.5.208 release, scheduled for Friday, April 27.

  • 0
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    Don Clark

    Added notes for the 5.5.210 release, scheduled for Tuesday, May 15.

  • 0
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    Don Clark

    Added notes for the 5.5.202.1 release, scheduled for Wednesday, March 14.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.205 release, scheduled for Monday, April 2.

  • 0
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    Don Clark

    Added notes for the 5.5.207 release, scheduled for Monday, April 23.

  • 0
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    Don Clark

    Added notes for the 5.5.204 release, scheduled for Monday, March 26.

  • 0
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    Don Clark

    Added notes for the 5.5.205.1 release, scheduled for Thursday, April 5.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.203 release, scheduled for Friday, March 16.

  • 0
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    Christine Astle

    Added notes for the 5.5.209 release, scheduled for Friday, May 4.

  • 0
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    Don Clark

    Added notes for the 5.5.206.1 release, scheduled for Wednesday, April 18.

  • 0
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    Don Clark

    Added notes for the 5.5.204.1 release, scheduled for Wednesday, March 28.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.206 release, scheduled for Friday, April 13. 

     

     

     

     

    (Friday the 13th? What could possibly go wrong?)

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.208.1 release, scheduled for Wednesday, May 2.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.201.1 release, scheduled for Wednesday, March 7.

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