xMatters On-Demand Support Notes - Breakout

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one.

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Breakout Development Highlights article.

5.5.222

Production release: August 15, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-325 Admin - company quotas: Improved the accuracy of the Company Quota accounting.
KAM-4351
(SUP-18043)
System Audit Report: Fixed an issue where the System Audit Report was not accurately reflecting some device updates performed via the xMatters REST API.
HOTH-7663 Outbound integrations (cosmetic fix): Improved the display of the list of available xMatters Agents to make it easier to select an agent.
HOTH-7594 Integrations Directory (cosmetic fix): Updated the styling on the configuration page for built-in integrations to be consistent with other parts of the application.
HOTH-7579 Messaging - recipient lists (usability fix): Addressed an issue where clicking the scroll bar in a drop-down list of users or devices caused the list to disappear.
ARCH-7543
(SUP-18089)
Event notification: Reverted a previous change for some customers that was causing issues with notifications in certain circumstances.
APO-14712
(SUP-18010)
xMatters iOS app: Updated how we process notifications in the iOS xMatters app to address an issue where some users saw a delay in receiving push notifications.

5.5.221.1

Production release: August 9, 2018

xMatters Internal Reference No. Summary
RYL-2255
(SUP-18063)
Events report - refresh button: Fixed an issue where the Events report seemed to be time-locked and would not include recent events when refreshing.

5.5.221

Production release: August 7, 2018
Development Highlights

xMatters Internal Reference No. Summary
 YAV-339
(SUP-18031)
Messaging - conference bridges: Updated the behavior of the bridge drop-down list when sending messages to prompt for a selection rather than defaulting to the first option.
YAV-338
(SUP-18007) 
Who's On Call report - exporting: Fixed an issue that was preventing users of some specific browsers from being able to export the Who's On Call report.
YAV-334
(SUP-17973)
Integration Directory - configuration options: Fixed an issue with the controls in the Integration Directory that was preventing users from being able to enable flood control for configurations.
YAV-332 Groups tab (cosmetic fix): Updated the styling and wording of some error messages to make them consistent across the Groups tab, including the Who's On Call report.
SCO-10636 Events report (usability fix): Updated the hover-over for the Event ID in the Events report to correctly show the entire event ID.
INTA-6255
(SUP-17963)
Integrations Directory - Dynatrace integration: Fixed an issue in the built-in Dynatrace integration that was causing users to encounter a "Script failed" error message. 
HOTH-7677 Integration Directory (cosmetic fix): Replaced the HipChat logo image with a less pixelated version.
HOTH-7670 xMatters REST API - POST /oauth2 endpoint: Fixed an issue that was causing the oauth2 endpoint to return a 500 internal error instead of a rejection response when submitting an incorrect grant type.
ARCH-7457
(SUP-18003)
Scheduled events: Fixed an issue that was causing an error when processing scheduled event reminders. 
ARCH-7452
(SUP-17972)
Subscription notifications - performance enhancement: Improved system performance when processing large numbers of subscriptions and subscription notifications.

5.5.220

Production release: July 30, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10623 Inbox - attachments (usability fix): Updated the appearance and positioning of the Attachments drop-down menu on the Inbox tab to better indicate its function.
RYL-2132 Events report - suppressed events: Fixed an issue that was causing the Events report to not include the correct 'suppressed' icon for some suppressed events.
INTA-5350 Integration Directory - SolarWinds configuration: Fixed an issue that was allowing users to select xMatters Agents they did not have access to, which resulted in validation error messages.
ARCH-7423 Device validation messages: Updated the messages sent when testing a device to address a specific case that could result in a mix of different languages being displayed for the response options.
ACTO-2200 Company details - caller ID: Fixed an issue where attempting to save an invalid number in the Caller ID field on the Company Details page would incorrectly display a validation code rather than the "Invalid Number" error message.

5.5.219

Production release: July 23, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-327
(SUP-17924) 
Default Conference Bridge - communications plans: Fixed an issue where some notifications were skipping the available xMatters-hosted conference bridge and defaulting to the first external bridge listed.
APO-14556 xMatters iOS app - notification badges: Corrected the issue preventing the badge count from increasing when new notifications were pushed to the iOS mobile app.

5.5.218

Production release: July 13, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-205 Reports (usability fix): Updated the error message displayed when attempting to view a report via a malformed URL to be more helpful.
YAV-115 Site names: Updated the logic used to parse site names to address some uncommon errors when resolving notifications for sites whose names included special characters.
YAV-32
(SUP-17327)
xMatters REST API - POST /people (usability fix): Improved the error message displayed when attempting to add a user with the same target name, web login, or external key as an existing user.
XFO-9119
(SUP-17934)
Communication plan designer - importing plans: Fixed an issue that was preventing users from importing some packaged integrations from the xMatters support site.
RYL-2136 Groups - adding shifts (cosmetic fix): Repositioned some of the warning messages displayed on the Create Shift dialog box to make it clearer which element was causing the message.
HOTH-7583 Communication plans - scenarios: Fixed an issue that was preventing users from saving scenarios with text properties containing a large number of characters.
HOTH-7446 Voice notifications: Fixed an issue where the content played at the beginning and end of voice notifications could vary slightly between calls or for different users.
ARCH-7422
(SUP-17910)
Groups - monthly shifts: Fixed an issue where some groups with monthly shifts would fail to receive notifications if it was the only active shift.

5.5.217

Production release: July 6, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-201
YAV-204
SCO-10576
SCO-10575
SCO-10565
HOTH-7584
HOTH-7576

Web user interface - cosmetic fixes:

  • Removed some unnecessary or incorrect icons displayed in the search field when looking up users or recipients.
  • Updated the layout and positioning of some screen elements to prevent them from overlapping - especially in one particular browser.
  • Addressed some spacing issues in the header area for xMatters Free users.
  • Fixed the layout of the tabs in some browsers on the xMatters Agents page.
  • Removed excess blank space between some elements on the email message editor in some browsers.
  • Fixed the colors of some tabs displayed in the Invite Users workflow and on the Developer tab.
  • Standardized the size of the text on users' contact cards displayed on a group's Overview tab.
YAV-198 xMatters Inbox - responding to notifications: Fixed an issue where a blank URL redirect dialog box would open when responding to some messages via the xMatters Inbox.
YAV-196 xMatters Free - sending messages: Fixed an issue with xMatters Free where the browser would stop responding if a user sent a message that included a paid feature (such as a conference bridge).
SCO-10571 Integrations Directory - adding configuration (usability fix): Added a missing French translation for an error message displayed when attempting to add a configuration with a name that is already in use.
SCO-10569
(SUP-16650)
Searching for recipients (usability fix): Improved the error handling and messaging when connectivity is disrupted between the web user interface and xMatters while searching for recipients.
RYL-2124 xMatters REST API - reordering devices in Free: Fixed an issue where attempting to re-order existing paid devices in Free using the API (or one of the mobile apps) would return an error message.
 RYL-1952 Event report - voice authentication: The Event Log report should now contain the correct error message if a voice notification recipient enters an incorrect password three times.
LEF-291 Integration Builder - inbound authentication: The cURL command within the instructions for how to trigger an inbound integration using basic authentication should now contain the correct syntax (instead of displaying the syntax for API key authentication).
HOTH-7595
(SUP-17827)
SMS notifications - error messages (French): Updated the handling of SMS error responses to make sure that French notifications are equipped with French error messages.
HOTH-7591
(SUP-17659)
Integration Builder - sample scripts (usability fix): Updated the sample scripts included with inbound integrations to make them a little more consistent, coherent, and helpful.
HOTH-7580 Web user interface - externally owned devices: Fixed an issue where some users could change some properties of externally owned devices in the web user interface.
HOTH-7349
(SUP-17431)
Integration Builder - outbound integrations (usability fix): Updated the workflow when creating an outbound integration to make it a little more intuitive.
APO-14539
(SUP-17893)
EPIC Data Sync - performance enhancement: Improved system performance when attempting to batch delete a large number of groups using the EPIC Data Sync tool.

5.5.216

Production release: June 28, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10567
SCO-10562
Integration Directory - configuration details (cosmetic fix): Updated the layout and styling of some pop-up elements and error messages to prevent overlapping when modifying a configuration.
 RYL-1633 Timeline report - response comments (cosmetic fix): Updated the styling of the flyout boxes for user comments to ensure that the text wraps within the confines of the box and doesn't overlap the edges.
HOTH-7581  Trials - adding invited users to group (usability fix): Improved the validation for the Name field when adding invited users to a group to prevent accidentally adding a group without a usable name.
 HOTH-7570  Who's On Call - user contact cards: Updated the styling for the user contact cards displayed when hovering over a user's name in the Who's On Call report to address some browser-specific issues.

5.5.215

Production release: June 20, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10561
(SUP-17737)
User profile - validating devices: Fixed an issue with the new device validation user interface where users with permission to view (but not use) other user's devices could access the validation menu and send test messages.
HOTH-7507 Trials - inviting users (cosmetic fix): Updated the layout of the "Your Invitations Have Been Sent" dialog box to prevent the messaging from being truncated on some browsers.
HOTH-7565 Trials - inviting users (usability fix): Updated the layout of the "Add Users To Group" dialog box to prevent parts of the interface from incorrectly overlapping other parts.
HOTH-7559 Integration Directory (usability fix): Updated the CA Agile Central card in the Integration Directory to point to the correct location.
ARCH-7330
(SUP-17718)
Notifications Report: Synchronized the way in which the Notifications Report and the xMatters REST API retrieve notifications to ensure that the numbers returned are accurate, and the same for both methods.
SCO-10479
(SUP-17575)
SMS messages - French translations: Corrected a slightly mistranslated portion of the default SMS response instructions for French users.

5.5.214.1

Production release: June 18, 2018

xMatters Internal Reference No. Summary
LEF-202
(SUP-17706)
Duplicating an event - list properties: Fixed an issue where duplicated events could contain different list properties than the original event if any form properties included a comma.
HOTH-7454
(SUP-17606)
Event Log report - terminated events: Fixed an issue that was causing the "event terminated" timestamp to be the same as the "event created" timestamp, and placing the log entry at the wrong point in the list.
APO-14387
(SUP-17802)
Synchronization report - permission errors: Fixed an issue that was causing the Synchronization report to display a permission error when authorized users attempted to view the results of the latest data sync.

5.5.214

Production release: June 13, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10486 Messaging - hierarchy properties (cosmetic fix): Fixed some styling and layout issues for hierarchy properties shown in message forms on the Messaging tab.
HOTH-7465 Groups - empty shifts (usability fix): Improved the messaging prompts when a shift has no members.
HOTH-7191 Trials - remaining credits: Fixed an issue that was causing a discrepancy between the number of SMS, voice, or conference credits available in a trial and what was displayed in the user interface.
ACTO-2112 Who's On Call - coverage gaps: Updated the Who's On Call report so it won't incorrectly indicate coverage gaps during Daylight Saving switch-overs.

5.5.213

Production release: June 6, 2018
Development Highlights

xMatters Internal Reference No. Summary
XFO-9051
(SUP-17721)
Callbacks - Event Status: Fixed an issue where event status callbacks were failing because they were being created before they could properly access the related event.
SCO-10485
(SUP-17663)
Email notifications - extra content in address: Fixed an issue where some email notifications were being blocked or flagged as spam because of an extra "on behalf of" that an email provider was adding to the From address.
SCO-10366 Inviting users (cosmetic fix): Updated the alignment and spacing of some fields in the Invite Your Team dialog box to improve the appearance and usability.
RYL-2045
(SUP-17712)
Reports - Notifications report: Fixed an issue that was causing the Notifications menu option to not appear in some environments.
RYL-1955 Reports - terminated events: Fixed an issue where some terminated events would not update the logs with a conclusion message.
KAM-4148
(SUP-17516)
Voice recordings: Fixed an issue where some voice recordings were not being saved properly when creating scenarios. 
HOTH-7460 Integration Builder - default scripts: Updated the default scripts for inbound integrations to help prevent accidentally causing a referencing error when uncommenting parts of the conference bridge sections.
HOTH-7452 Responses - redirect URLs: Fixed an issue where resizing the Response Sent window could cause the browser to open the redirect URL in multiple pop-up windows.
HOTH-7336 Outbound integrations (usability fix): Updated the "Location" field on the outbound integration page to correctly display "None" when it is selected.

5.5.212.1

Production release: June 1, 2018

xMatters Internal Reference No. Summary
RYL-2045
(SUP-17712)
Reports - Notifications report: Fixed an issue where the "Notifications" option was not showing up in the menu on the left side of the Reports tab

5.5.212

Production release: May 21, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-125 Messaging tab - duplicating an event: Updated the web user interface behavior when duplicating an event to make sure the left menu is always displayed, and the correct tab is highlighted.
YAV-123
(SUP-17629)
Conference report (usability fix): Fixed an issue where user contact details were not being displayed when hovering over their name on the Conferences report.
RYL-1959
(SUP-17613)
Event report - Timeline: Fixed an issue that was preventing the Timeline from populating with the appropriate event data in some circumstances.
RYL-1630 Flood Control (usability fix): Improved the validation and error messages for some fields on the Flood Control page in the web user interface to help prevent users from accidentally setting excessive values.
RYL-1462 Conferences report (usability fix): Updated the behavior of the Conferences report in some browsers to prevent redirecting users to the xMatters home page when trying to open a conference's details in a new tab.
HOTH-7361 Mobile browsers: Clarified the behavior and warning message when attempting to access xMatters from a mobile browser (such as Chrome for Android) instead of via the xMatters mobile app.
HOTH-7182 Scenario page - attachments: Improved the interaction when adding attachments to a scenario to make it a little more obvious when files have been successfully added and saved.
ARCH-7242
(SUP-17580)
Voice notifications - retries: Fixed an issue with voice notifications where the system was sometimes not properly retrying calls if the user hung up before the message was played.
ARCH-7238
(SUP-17599)
Voice notifications - retries: Fixed an issue where the system would not retry calls according to the configured delay if the call went to a voice mail box.

5.5.211

Production release: May 21, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-120  User profile - Devices tab (usability fix): Updated the behavior of the devices ordering feature to prevent users from encountering an error message if they accidentally dragged a device too far down the list.
 HOTH-7360 Web user interface - adding email devices (usability fix): Updated the validation performed when adding a new email device to prevent the address from containing any leading whitespace.
 HOTH-7085 Voice calls (usability fix): Improved the user experience for some phone calls by making sure that an incorrect button press provides an accurate error message.

Note: The features and functionality of the Asteroids release of xMatters On-Demand was toggled 'on' in non-production environments on Tuesday, May 22 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process, meaning that they will be deployed before the Asteroids release is available in production environments on Tuesday, June 5 at 10:00 am Pacific.

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14 Comments

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.212 release, scheduled for Tuesday, May 29.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.212.1 release, scheduled for Friday, June 1.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.213 release, scheduled for Wednesday, June 6.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.214 release, scheduled for Wednesday, June 13.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.214.1 release, scheduled for Monday, June 18.

  • 0
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    Karla Poplawski

    Added notes for the upcoming 5.5.215 release, scheduled for Wednesday, June 20.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.216 release, scheduled for Thursday, June 28.

  • 0
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    Don Clark

    Added notes for the upcoming 5.5.217 release, scheduled for Friday, July 6.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.218 release, scheduled for Friday the 13th! (of July). 

     

     

    (Friday the 13th? It'll be fine. Really.)

  • 0
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    Jane Rizhanovsky

    Added notes for the 5.5.219 release scheduled for Monday, July 23.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.220 release, scheduled for Monday, July 30.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.221 release, scheduled for Tuesday, August 7.

  • 0
    Avatar
    Don Clark

    Added notes for the 5.5.221.1 release, scheduled for Thursday, August 9.

  • 0
    Avatar
    Christine Astle

    Added notes for the 5.5.222 release, scheduled for Wednesday, August 15.

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