Email security and spam control

We occasionally get questions from security-conscious customers about what sort of technical security features xMatters supports. To help those customers with their security and compliance research, our very own xMatters Security, Privacy, and Risk Management Office has prepared an official document outlining these considerations. You can download it by clicking the link below.

For anyone who considers a two-page PDF to be too much reading for too little oomph, here's a quick summary:

In accordance with industry standards and recognized best practices, xMatters supports the following email technical and spam controls:

  • SPF with hard-fail mechanisms, to prevent email spoofing.
  • DKIM authentication (1024-bit signing), to verify the origin of email.
  • DMARC validation, to detect and prevent email spoofing; combined with SPF and DKIM with the reject policy set.

For more details and an official detailing of our policy, download the PDF!

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