xMatters On-Demand Support Notes - Centipede

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one.

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Centipede Development Highlights article.

5.5.233

Production release: November 5, 2018

Development Highlights

xMatters Internal Reference No. Summary
ACTO-2410 xMatters Agent - web user interface (cosmetic fix): Updated the interface on the xMatters Agents page to more clearly show the available operating system options.
SCO-10891 Forms - Email/Fax/Push message: Fixed an issue that prevented users from removing the Date and Time properties from the message content under specific circumstances.
SCO-10930

User profile - temporary absences: Fixed an issue where a supervisor could not see scheduled absences for some of their supervised users..
SCO-10932

Messaging tab - sending conference bridge messages: Fixed an issue where text from a static conference bridge was inserted into the Bridge Number field for dynamic bridges.
SCO-11003

Groups - user contact cards: Fixed an issue where content on a user's contact card was truncated.

 

5.5.232.1

Production release: November 1, 2018

xMatters Internal Reference No. Summary
COR-10909
(SUP-18513)
Reports - message logs: Fixed an issue where comments were not properly separated from responses in the log file.
KAM-4570
(SUP-18459)
Administration (usability fix): Updated the web user interface to prevent users from accidentally deleting a required system component.
SCO-10922
(SUP-18453)
Messaging - message preview: Fixed an issue where the email message preview window was intermittently blank.

 

5.5.232

Production release: October 29, 2018
Development Highlights

xMatters Internal Reference No. Summary
COR-10695
(SUP-18449)
Messaging - on-call notifications: Fixed an issue that prevented notifications being sent to on-call shift members during the Australian Daylight Saving Time change.
KAM-4565
(SUP-18351)
Adding Mobile Devices: Fixed an issue where the Add Mobile Device dialog would not show the QR code if there was a discrepancy between the device's and server's clocks.
RYL-2457
(SUP-18453)
Web user interface - error messages:  Fixed an issue where some users intermittently received a "System Error" pop-up message when navigating to different pages in the On-Demand interface.

SCO-10920
(SUP-18462)

Web user interface - performance enhancement: Fixed an issue where various On-Demand pages took longer to load in one specific browser than they did other browsers.

 YAV-619
(SUP-18508)

Who's On Call report (usability fix): Corrected an issue where users with a specific browser would see some of the Who's On Call members, but had no way to expand the list to see all members of the group.

 YAV-621
(SUP-18516)

Send Messages: Updated the Send Messages widget in the Communication Center to open Messaging tab instead of the "View Sent Messages" screen.

5.5.231

Production release: October 22, 2018
Development Highlights

xMatters Internal Reference No. Summary
COR-10509
(SUP-18371)
Email devices: Fixed an issue that incorrectly flagged some email devices as inactive when their service provider was offline or not available.
HOTH-7464
(SUP-17282)
Company details - Outgoing Caller ID: Fixed an issue that prevented administrators from successfully updating the Outgoing Caller ID.
KAM-4488
(SUP-18351)
xMatters REST API - DELETE /devices/{deviceID}: Updated the permissions checks on this endpoint so users can only delete devices if they have the appropriate permission level.
KAM-4558
(SUP-18486)
xMatters REST API - POST /devices: Fixed an issue where the POST /devices endpoint was offsetting the start times for device timeframes in the Australia/Sydney timezone.
RYL-2460
(SUP-18494)
Event report - Timeline: Fixed an issue that was causing an "Unable to generate the event timeline" error when attempting to view the Timeline report for an event.

5.5.230

Production release: October 15, 2018
Development Highlights

xMatters Internal Reference No. Summary
ACTO-2383
(SUP-18005)
xMatters Agents (usability fix): Updated the confirmation dialog when deleting an Agent to clarify that the Agent is only removed from the list in the web user interface, and not uninstalled from the local machine.
COR-9499
(SUP-18362)
Scheduled jobs: Fixed an issue where some archive/purge jobs would time out too quickly.
COR-9501 Outbound integrations: Fixed an issue where some outbound integrations listed the wrong device type in the Activity Stream.
COR-9874 Event report - Log tab: Fixed an issue where completed events would sometimes not be marked as "Event Completed" on the Log tab of the Event report.
COR -9951
(SUP-18261)
Temporary absences: Fixed an issue where xMatters attempted to notify absent users under specific conditions involving mismatched time frames.
COR - 9981 Integrations - logging enabled: Updated the logging for new outbound integrations to make sure it's enabled by default.
COR-10483 User upload: Fixed an issue where uploading users with specific custom field types would cause an error.
COR-10588 Communication Plans - Responses (cosmetic fix): Updated the styling of the column headers on the Responses tab to prevent them from being distorted on some browsers.
HOTH-7815 Groups - add shift (translations): Added missing French translations for error messages involving shift creation.
HOTH-7826 Built-in integrations (usability fix): Added a confirmation dialog when using the breadcrumbs to navigate away from a built-in integration page with unsaved changes.
INTA-6457 Integrations - Configurations page: Fixed an issue that prevented users from renaming a configuration.
SCO_10838
(SUP-18389)
Temporary absences (usability fix): Fixed an issue that prevented some users from creating temporary absences.
SCO-10867
(SUP-18372)
Web user interface - special characters: Fixed an issue that prevented special characters from appearing properly in message forms and some reports.
YAV-526 Reports (cosmetic fix): Updated the styling and appearance for some reports in the web user interface to address some cosmetic inconsistencies.

5.5.228.1

Production release: October 5, 2018

xMatters Internal Reference No. Summary
 SCO-10808
(SUP-18338)
Web user interface: Fixed a rare but recurring error in the web user interface where users would encounter seemingly random "System Error" pop-up messages.

5.5.228

Production release: October 2, 2018
Development Highlights

xMatters Internal Reference No. Summary
RYL-2254
(SUP-18063)
xMatters REST API - GET /audits: Updated the logic used in the request to address an issue where not all resolved recipients were returned in the response.
HOTH-7819  Web user interface - xMatters Free (cosmetic fix): Updated the styling of a message on the Devices page to be consistent with the rest of the application.

5.5.227.1

Production release: September 28, 2018

xMatters Internal Reference No. Summary
YAV-551
(SUP-18324)
Who's On Call report: Updated the handling when drilling down into nested shifts (shifts with on-call groups that have shifts with on-call groups) to provide a more accurate list of who is on call in the time range being searched.
YAV-552
(SUP-18345)
Web user interface - reset password: Fixed an issue in certain browsers where users couldn't enter their username to kick off the reset password flow.

5.5.227

Production release: September 25, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10802
(SUP-18274)
Admin settings > Custom Fields: Fixed an issue where moving a separator on the Custom Fields page in the web user interface would cause an error when attempting to save.
SCO-10797
(SUP-18234)
User profile - devices: Fixed an issue where reordering devices on a user's Profile page would set them to "Untested", even though they had already been validated.
RYL-2320
(SUP-18087)
xMatters REST API - POST /devices: Updated the validation process performed when adding voice and text phones via the xMatters REST API to prevent the system from incorrectly rejecting valid phone numbers based on outdated regional libraries.
KAM-4423 xMatters REST API - email devices (usability fix): Updated the validation performed when adding an email device via the xMatters REST API to match the validation used in the web user interface.
HOTH-6653 Integration Directory (usability fix): Updated the web user interface to include an "in progress" indicator when adding or updating a configuration via the Integration Directory.

5.5.226

Production release: September 17, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-10801
(SUP-18313)
Web user interface - Profile tab (usability fix): Updated the Profile tab to handle a rare case where multiple validation warning messages could cause a system error.
SCO-10804
(SUP-18323)
Temporary Absences: Updated the Temporary Absence dialog box to prevent it from showing groups where the user's device is a member.
SCO-10803
(SUP-18325)
Temporary Absences - deleting: Fixed an issue where some users with the correct permissions were not able to delete temporary absences for another user.
KAM-4425
(SUP-18168)
Integration Builder - inbound integration scripts: Fixed an intermittent issue that would sometimes cause inbound integration requests to fail with an I/O error.
INTA-6127 Integration Directory - Pingdom Server Monitor: Updated the configuration for the Pingdom Server Monitor (formerly known as Scout Server Monitor) built-in integration to reflect a change Pingdom made to the domain for the Server Monitor API.
HOTH-7678 xMatters Trials - voice phone service: Improved the validation for voice phone devices in trial instances.
HOTH-7434 User profile - voice devices: Improved the field-level validation when attempting to enter special characters in the number field for a voice or SMS device.

5.5.225.2

Production release: September 11, 2018

xMatters Internal Reference No. Summary
YAV-527
(SUP-18228)
Data synchronization: Fixed an issue that was causing some older integrations to return an error when attempting to perform a dynamic sync of groups.
SCO-10791
(SUP-18250)
User profile - temporary absences: Fixed an issue where some users were unable to see their upcoming temporary absences.
SCO-10781
(SUP-18226)
Temporary absences - permissions: Fixed an issue with the new temporary absences feature where the list of users available when selecting a replacement was limited by incorrect permissions.
COR-9847
COR-9819
(SUP-18261)
Event processing: Fixed an issue where some events were not being processed correctly due to problems resolving temporary absences in nested groups and groups with delayed notifications.
ACTO-2315
(SUP-18118)
Scheduled messages (usability fix): Updated the Next Date setting when scheduling a message with a frequency of Daily or Weekly to ensure that it is accurate.

5.5.225

Production release: September 6, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-447
(SUP 18187)
Who's On Call report (usability fix): Fixed an issue where a group's shift would sometimes not expand or display the required information.
ARCH-7522 xMatters REST API - group name: Updated warning and error messages to include the correct group name.
ARCH-7518 iOS xMatters app - notification badges: The badge count on the iOS xMatters app now correctly updates for more situations, including when a user is delinked from a notification.

5.5.224.1

Production release: September 4, 2018

xMatters Internal Reference No. Summary
YAV-502
(SUP-18209)
Admin - company quotas: Fixed an issue preventing some users from being accurately counted in the company quota.
YAV-447
(SUP-18187)
Who's On Call report (performance enhancement): Improved performance when displaying information for groups with long-running shifts.

5.5.224

Production release: August 29, 2018
Development Highlights

xMatters Internal Reference No. Summary
RYL-2322
(SUP-18171)
Who's On Call report - export: Fixed an issue where some users were getting a 'duplicate key' error.
RYL-2247 xMatters REST API - POST/oauth2 endpoint: Updated how xMatters processes requests that include an authentication header.
LEF-459
(SUP-18058)
Groups - escalations: Reverted a previous change that was causing shift members to be deleted in event-based rotations.
INTA-6286 Integration Directory - recipients: Fixed an issue causing recipients that were deleted from the recipients list to still appear in the list after saving the integration configuration.
COR-9633
(SUP-18102)
Subscriptions: Fixed an issue where a suppressed subscription notification was not written to the log in the Tracking report.

5.5.223.1

Production release: August 28, 2018

xMatters Internal Reference No. Summary
APO-14769
(SUP-18142)
EPIC data synchronization: Fixed an issue that prevented users from deleting pending queued jobs.
SCO-10692
(SUP-18133)
Web User Interface: Improved our numeric field validation to allow for a greater range of values.

5.5.223

Production release: August 23, 2018
Development Highlights

xMatters Internal Reference No. Summary
KAM-4347 xMatters REST API - GET /plans: Updated the search function so you can search for a plan name that contains an apostrophe (though we still recommend using the UUID if you can).
KAM-4291 Integration Builder - outbound integrations: Fixed an issue where comments added using the xMatters app weren't always firing an outbound integration configured to use the Event Comments trigger.
HOTH-7597
(SUP-17850)
Admin - custom fields: When deleting a custom field, what's happening behind the scenes now reflects the warning message display - namely, deleting the custom field also deletes the associated information in the user's profile.
INTA-6295
(SUP-18123)
Integration Directory - configuration (usability fix): Fixed an issue where some people were seeing errors when trying to configure a Webhook configuration.

Note: The features and functionality of the Breakout release of xMatters On-Demand will be toggled 'on' in non-production environments on Tuesday, August 21 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process, meaning that they will be deployed before the Breakout release is available in production environments on Tuesday, September 4 at 10:00 am Pacific.

Have more questions? Submit a request

15 Comments

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.223.1 release, scheduled for Tuesday, August 28.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.224 release, scheduled for Wednesday, August 29.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.224.1 release, scheduled for Tuesday, September 4.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.225 release, scheduled for Thursday, September 6.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.225.2 release, scheduled for Tuesday, September 11.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.226 release, scheduled for Tuesday, September 18.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.227 release, scheduled for Tuesday, September 25.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.227.1 release, scheduled for Friday, September 28.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.228 release, scheduled for Tuesday, October 2.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.228.1 release, scheduled for Friday, October 5.

  • 0
    Avatar
    Jane Rizhanovsky

    Added notes for the upcoming 5.5.230 release, scheduled for Monday, October 15.

  • 0
    Avatar
    Jane Rizhanovsky

    Added notes for the upcoming 5.5.231 release, scheduled for Monday, October 22.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.232 release, scheduled for Monday, October 29.

  • 0
    Avatar
    Jane Rizhanovsky

    Added notes for the upcoming 5.5.232.1 release, scheduled for Thursday, November 1, 2018

  • 0
    Avatar
    Jane Rizhanovsky

    Added notes for the upcoming 5.5.233 release, scheduled for Monday, November 5, 2018.

Article is closed for comments.
Powered by Zendesk