xMatters On-Demand Support Notes - Defender

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one.

For more information, or details about a specific bug fix, contact xMatters Client Assistance and quote the reference number associated with the entry.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments. 

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Defender Development Highlights article.

5.5.243

Production release: January 21, 2019
Development Highlights

xMatters Internal Reference No. Summary
COR-11872 Integration Builder - Activity Stream (usability): Fixed an issue where information for the targeted recipient was displayed twice in the Activity Stream when using the Targeted Recipient Failures outbound trigger.
SCO-11080 xMatters Free: Updated the processing of new Free accounts to remove spaces from the company name when it is turned into the instance URL.
SCO-11147
(SUP-18855)
Phone recordings - deleting: Updated the "Manage Phone Recordings" permission to allow users with this permission to delete non-global phone recordings.

5.5.242

Production release: January 14, 2019
Development Highlights

xMatters Internal Reference No. Summary
YAV-854 Login screen (translations): Added a missing French translation to the forgotten password form.
YAV-852
(SUP-18878)
Groups - search (usability fix): Fixed an issue where search criteria were applied by neither visible nor editable when opening a page in a new tab.
YAV-787 Groups - Shifts (cosmetic fix): Fixed a formatting issue where spaces were removed from users' names when adding them to a shift, if the down arrow was used to scroll through the results.
YAV-786 Who's On Call report (usability fix): Updated the styling of the contact card to address an issue where it was being cut off when viewing on-call information for shifts with more than three on-call members.
YAV-785 Temporary absences (cosmetic fix): Improved the styling of temporary absence information in nested groups.
YAV-783 Conference bridge - contact card: Updated the web user interface to display contact cards for users with certain special characters in their user IDs.
YAV-782
(SUP-17876)
Web user interface: Fixed an issue where users were not being informed of unsaved changes when navigating away from a page.
YAV-778
YAV-777
Groups - Overview (usability fix): Fixed an intermittent issue that resulted in odd cosmetic errors when viewing groups.
SCO-11089 User profile - adding devices (usability fix): Updated the display of validation information for incorrectly formatted phone numbers so the warning message does not persist longer than needed.
SCO-11082
(SUP-18829)
Admin - language settings: Updated the language settings to ensure English is always enabled so it can be used by system notifications.
RYL-2726 Communication Center - Dashboards: Fixed an issue affecting xMatters Free instances where the link to a deleted communication plan form still appeared on the dashboard as a broken link.
ACTO-2453 Communication Plans - Integration Builder: Fixed an issue with the inbound integration script editor, where the first time you opened Activity Stream from the editor resulted in an error.

5.5.241

Production release: January 7, 2019
Development Highlights

xMatters Internal Reference No. Summary
RYL-2720
(SUP-18447)
Messaging - scheduled messages: Fixed an issue preventing users from scheduling messages using the Messaging page in the web user interface.
COR-11870
(SUP-18876)
Reports - Recent Events: Fixed an issue where system messages sent when users responded to terminated events were not themselves being terminated correctly.

COR-11864
(SUP-18840)

Groups - escalations: Updated the processing of escalations with nested groups to fix an issue where the second nested group was not being notified when it should have been.
COR-11200 Reports - Recent Events: Fixed an issue that was preventing the suppressed icon from appearing for a parent event that had correlated, suppressed events.

5.5.240

Production release: December 31, 2018
Development Highlights

xMatters Internal Reference No. Summary
INTA-6398
(SUP-18249)
Integrations - special character encoding: Fixed an issue where improperly coded special characters caused the SolarWinds integration to generate errors.
INTA-6404 Integrations: Updated our integration to better handle the SolarWinds payload.
KAM-4712
(SUP-18783)
xMatters REST API: Updated the permission checking on group modifications for a REST Web Service User role so it can modify a group without being a supervisor of the group.
RYL-2330 All Events Report: Fixed an issue which prevented some special characters in a search string from bringing up correct results.
 SCO-11010 Web User Interface - error messages: Fixed an issue where the error message moved from its field when you scrolled down the page.
 SCO-11012 Temporary Absences: Fixed an issue where inactive groups were not displayed as links from the Temporary Absences screen.
 SCO-11083
(SUP-18841)
Messaging - mobile inbox: Fixed an issue that prevented property names containing the pound sign (#) from displaying properly in a user's inbox.
YAV-776 Groups - Shifts: Fixed an issue where the recurrence pop up displayed the correct time for a shift, but the Shifts screen displayed  an incorrect time.

 5.5.239

Production release: December 20, 2018
Development Highlights

xMatters Internal Reference No. Summary
SCO-11064
(SUP-18768)
Group overview: Updated the permission logic in the escalation overview to address an issue which was preventing users with the necessary permissions from viewing the user details card.
RYL-2696
(SUP-18803)
Reports - Tracking report: Updated the processing of notifications targeting devices directly so the counters in the Tracking report accurately reflect the status.
RYL-2694
(SUP-18831)
All Events report: Fixed an issue affecting non-production environments where the All Events report was not returning all applicable events when using the pre-set 30/60/90 day ranges.
RYL-2661
(SUP-18782)
Reports - Recent Events: Fixed an issue that caused some users to see an error when trying to view an archived event.
RYL-2638 Trial - add users (usability fix): Fixed an intermittent issue where some users could not create a new group from the Invite Users dialog if they'd previously tried to create a group that already existed.
KAM-4711 xMatters REST API - GET /audits: Improved processing of the GET /audits endpoint to improve handling of paginated results.
KAM-4628 EPIC user upload: Improved processing of EPIC uploads through a proxy server.
ACTO-2444 xMatters Agent - details (UI improvement): Updated the web user interface to display the details of an xMatters Agent with stopped services.

5.5.238

Production release: December 13, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-773
(SUP-18799)
Event processing (legacy feature): Fixed an issue where users were unable to change the status of an event launched using a legacy feature.
YAV-768
(SUP-18765)
Communication plans (usability fix): Updated communication plans and forms to allow the use of forward slashes (/) in names.
SCO-11063
(SUP-18729)
User profile - password: Improved the validation when entering a new password to address an issue where users were accidentally getting locked out of their accounts. 
RYL-2634
(SUP-17798)
Activity updates - response counts: Improved processing of response counts to increase efficiency.
RYL-2621 Event report - comments (cosmetic fix): Updated formatting to properly display spaces in the response option associated with a comment in the Events report.
KAM-4627
(SUP-18660)
xMatters REST API - sites/groups: Fixed an issue where deleting a group using the DELETE /groups endpoint would leave some group information and prevent deletion of an associated site.
ACTO-2431 Messaging - scheduled messages (usability fix): Updated the display of completed, one-time scheduled messages to show when the message was sent.
ACTO-2435 Web user interface - login: Fixed an issue where users were seeing an error when they tried to log in again after a session timeout.

5.5.237

Production release: December 5, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-689
(SUP-18670)
Who's On Call report - exporting: Addressed an issue affecting some users in the AEST time zone, where an incorrect time zone was used when exporting the Who's On Call report was incorrect, even though the correct time zone was used in the web user interface.
SCO-11020
(SUP-18703)
Groups - user contact card: Fixed an issue on the Group Overview tab where a user's contact card would list no devices if the user ID contained a specific character.
RYL-2546 Events report - timeline: Addressed an issue where refreshing the timeline occasionally returned an error.
KAM-4615 xMatters REST API - forms: Updated the behavior of the GET /forms endpoint to include Sender Override information in the response.

5.5.236

Production release: November 28, 2018

xMatters Internal Reference No. Summary
YAV-706
(SUP-18586)
Web user interface - logging in: Fixed an issue where some users of a specific browser were encountering an "unexpected error occurred" message when attempting to log in.
SCO-11017
(SUP-18666)
Users tab - Add User button: Updated the behavior of the Users tab during page load to prevent the "Add User" button from appearing briefly for users that did not have permission to add users.

5.5.235.1

Production release: November 26, 2018

xMatters Internal Reference No. Summary
COR-11084
(SUP-18647)
Activity Updates - email messages: Fixed an issue where the Event Conclusion email showed "No Response" even when users selected a valid response option.
KAM-4618
(SUP-18660)
Sites - deleting: Fixed an issue where deleting groups via the xMatters REST API prevented users from deleting sites through the web user interface.
HOTH-7981
(SUP-18644)
Voice call in - authentication: Corrected a password issue for one of our voice phone providers that prevented users from logging on to their accounts.

5.5.235

Production release: November 19, 2018
Development Highlights

xMatters Internal Reference No. Summary
VOR-4306 Who's On Call report - exporting: Fixed an issue where exporting a Who's On Call report would result in missing data if the group roster included a dynamic team.
SCO-11015 Temporary absences - coverage gap warnings: Updated the behavior of the "No One On-Call" warnings to display whenever a coverage gap is created by multiple temporary absences in the same shift.
SCO-11013
(SUP-18636)
xMatters REST API - temporary absences: Fixed an issue where the POST /temporary-absences endpoint was only supporting UUIDs for recipients and not target names.
SCO-11006 Groups (cosmetic fix): Updated the behavior of the info card popup when viewing shift details to prevent it from changing size (and not displaying as many details) when selecting specific options.
KAM-3882
(SUP-16829)
xMatters REST API - performance enhancement: Upgraded some specific queries and requests used by the xMatters REST API to prevent service interruptions with certain integrations.
HOTH-7977
(SUP-18673)
Web user interface - user contact cards: Fixed an issue where attempting to access a user contact card (such as on the Groups or Reports tabs) would cause a certain browser to crash.
HOTH-7981
(SUP-18644)
Voice notifications - login: Fixed an issue where the phone login ID was being incorrectly parsed, preventing users from accessing voice notifications.
COR-11084
(SUP-18647)
Activity updates - response counts: Fixed an issue that resulted in incorrect counts for the various responses displayed in the Event Conclusion message.
COR-11086
(SUP-18623)
Mobile apps - event comment callbacks: Fixed an issue where comments added to an event via the xMatters mobile app were not generating callbacks or triggering outbound integrations.
COR-10485 xMatters Agent - disconnection notices: Fixed an issue where some xMatters Agents were not properly triggering disconnected notifications when they lost connection.

5.5.234

Production release: November 13, 2018
Development Highlights

xMatters Internal Reference No. Summary
YAV-682
(SUP-18620)
Web user interface (performance enhancement): Improved the page loading and response times when navigating in an xMatters instance with a high number of forms (more than 100).
YAV-680
(SUP-18567)
SOAP web services - FindWhoIsOnDuty: Fixed an issue with the SOAP web services returning an "unknown fault" when attempting to retrieve information for a group containing a holiday shift.
YAV-678
(SUP-16435)
SOAP web services - rotations: Fixed an issue where the information returned for teams with specific rotation settings was different than what was displayed in the web user interface.
SCO-10905
(SUP-16497)
LDAP - user sessions: Fixed an issue where some LDAP user sessions were expiring shortly after the user logged in.
SCO-10888 Communication plans - importing: Improved the user experience and error handling when attempting to import an out-dated communication plan.
RYL-2533
(SUP-18587)
xMatters REST API - GET /audit: Fixed an issue where the GET /audit endpoint was not returning events for the current date.
RYL-2515 Event report (cosmetic fix): Improved the appearance and handling of very long comments on the Tracking and Timeline reports in the web user interface.
INTA-6406
(SUP-18362)
Integrations - Dynatrace built-in: Improved the validation within the built-in version of the Dynatrace integration to address an issue where an overly large value for a specific property was causing runtime errors.
HOTH-7731 Conference Report (usability fix): Updated the handling for an error message popup that wasn't closing properly.
ACTO-2416
(SUP-18532)
Web user interface (usability fix): Fixed an issue that was causing some users to see "An unexpected error has occurred" messages while using the web user interface.

 

Note: The features and functionality of the Centipede release of xMatters On-Demand will be toggled 'on' in production environments on Tuesday, November 13 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process.

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12 Comments

  • 0
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    Jane Rizhanovsky

    Added notes for the upcoming 5.5.235.1 release, scheduled for Monday, November 26.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.236 release, scheduled for Wednesday, November 28.

  • 0
    Avatar
    Jane Rizhanovsky

    Added notes for the upcoming 5.5.240 release, scheduled for Monday, December 31.

    Edited by Jane Rizhanovsky
  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.235 release, scheduled for Wednesday, November 21.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.239 release, scheduled for Thursday, December 20.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.238 release, scheduled for Thursday, December 13.

  • 0
    Avatar
    Don Clark

    UPDATE: Due to some recent issues in one of our North American data centers, we've decided to postpone the 5.5.234.1. All of the scheduled fixes and updates will be rolled into the 5.5.235 release.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.242 release, scheduled for Monday, January 14.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.237 release, scheduled for Wednesday, December 5.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.241 release, scheduled for Monday, January 7.

  • 0
    Avatar
    Don Clark

    Added notes for the upcoming 5.5.234.1 release, scheduled for Monday, November 19.

  • 0
    Avatar
    Christine Astle

    Added notes for the upcoming 5.5.243 release, scheduled for Monday, January 21.

Article is closed for comments.
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