Extended Data Retention

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We've heard loud and clear that you want more access to more of your xMatters data to support root cause analyses, address compliance requirements, and other important processes. With the Centipede release in October 2018, we launched our new data warehouse, and we're now able to begin giving you access to the data that you need!

Data warehouse

Our new data warehouse allows us to greatly extend customer data retention, providing you with improved visibility into your xMatters data via better reports and access to historical on-call, event, and notification history.

It's the start of the xMatters Time Machine which gives new point-in-time behaviors for viewing  historical data, such as:

  • What email address was that dude in Ops using again?
  • What was that group doing all weekend and who was in it?
  • Who was on call that time we had that very bad day where the terrible thing happened?

For the Centipede release (October 2018), the data warehouse supports the new All Events report that displays a limited set of your event data. As we add more data to the data warehouse, additional features will be surfaced into this new report.

In the Defender release (February 2019) we'll enhance the xMatters REST API to access historical on-call schedule information, so stay tuned for more information there.

Data licensing

The new data warehouse will retain all of your data, but limits visibility to that data based on your pricing plan so you only pay for the data you need.

The licensing breakdown is as follows:

  • Free: 90 days
  • Starter: 365 days
  • Base: 365 days
  • Advanced: Unlimited cosmic power!

And the even better news is that if you decide to upgrade your pricing plan to a higher level, you'll instantly gain access to all that delicious, life-affirming data. So if you upgrade from Free to the Base plan, for example, you'll immediately be able to look at your historical data for the previous year instead of just the past 90 days.

Where are these data limits applied?

The data licensing limits are only applicable to data in the new data warehouse. This means that existing features, reporting, and APIs will continue to be based on the existing database.  

 

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