EPIC synchronization overwrites a user’s device sequence.
All versions of xMatters On-Demand using Standard Sync
Open the manifest.xml file in the ZIP file that is uploaded by EPIC and change the ignoreDeviceOrderAndDelay setting value from Y to N and save the file:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE properties SYSTEM "http://java.sun.com/dtd/properties.dtd">
<comment>Auto Data Sync manifest</comment>
The next time EPIC runs, it should obey the device order specified in the configuration for a new user. For an existing user, the device order specified in xMatters On-Demand should be maintained.
The issue is caused by configuration settings in the manifest.xml file in the zip file uploaded by EPIC.