EPIC sync overwrites device sequence

Problem

EPIC synchronization overwrites a user’s device sequence.

Environment

All versions of xMatters On-Demand using Standard Sync

Resolution 

Open the manifest.xml file in the ZIP file that is uploaded by EPIC and change the ignoreDeviceOrderAndDelay setting value from Y to N and save the file:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE properties SYSTEM "http://java.sun.com/dtd/properties.dtd">
<properties>
  <comment>Auto Data Sync manifest</comment>
  <entry key="autoDataSyncVersion">1.3</entry>
  <entry key="mirror">Y</entry>
  <entry key="ignoreDeviceOrderAndDelay">N</entry>
  <entry key="deviceNamesToIgnore"></entry>
  <entry key="forceNewPasswordReset">Y</entry>
</properties>

The next time EPIC runs, it should obey the device order specified in the configuration for a new user. For an existing user, the device order specified in xMatters On-Demand should be maintained.

Cause

The issue is caused by configuration settings in the manifest.xml file in the zip file uploaded by EPIC.

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