Hogan's Alley Development Highlights & Support Notes

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.


We're hard at work on our next quarterly release, Hogan's Alley, which will be rolling out in the Jan/Feb 2020 time frame. Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Hogan's Alley release.

Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.

We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.

Deployment Details

For more information on how a feature in this article works, click the online help links embedded in each topic. As with any of our Community articles, you can click any image or animated GIF to see a larger version.

Support Notes

For a list of additional changes made in each deployment that are not covered in the Development Highlights, see the On-Demand support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.

November 25-29, 2019

xMatters REST API: Get user delivery data

Availability: Now in the xMatters REST API

We've added a new endpoint to the xMatters REST API that lets you look up information about who was notified for an event. Some of our customers like to use this data to create reports in other systems such as Splunk or Tableau. Here's the new endpoint:

Since this endpoint queries historical data, you'll need to include the at parameter in your request. You can also optionally embed the person.properties query parameter to include the values of the custom fields and attributes assigned to each person (for example: GET /events/{eventID}/user-deliveries?at={timestamp}?embed=person.properties). 

All Events report: View events for the groups you supervise

Availability: Now in On-Demand

We've added a new permission that allows you to view events for the groups you supervise. This makes it easier for Group Supervisors to stay informed and take action on any events targeting the groups that they supervise. For more information about this permission, and to add it to your company's Group Supervisor role, contact xMatters Support.

Support notes (week of Nov 25-29)

xMatters Internal Reference No. Summary
Subscriptions: Fixed an issue where subscription owners were automatically being added to subscriptions without any other recipients.
Integration Builder: Fixed an issue where users with a specific form configuration found that events were not created and flows not executed when a request was sent to an integration associated with the form.
COR-21032 Workflows (usability fix): Updated the validation of workflow names to check for all disallowed characters.
xMatters REST API - GET /groups: Updated embed=supervisors to correctly process the limit parameter (if included in the query).
xMatters Agent - installation: Fixed an issue where the agent installation information was not being displayed if a user selected manual proxy configuration.
Integration Builder: Fixed an issue where initiating a particular integration using the xMatters REST API would not result in any notifications.
All Events report: Fixed an issue where the selected date range did not persist after logging out and logging back in, even though data displayed in the report used the correct range.
Subscriptions - subscribers: Fixed an issue where an incomplete list of subscribers was returned when opening a subscription, and was then saved when the subscription was saved.
Groups - shifts: Fixed an issue where editing a shift would change the shift's time zone to the group's time zone.

November 18-22, 2019

xMatters REST API: Get, create, and modify scenarios

Availability: Now in the xMatters REST API

Scenarios allow you to save multiple versions of a form with predefined values for common or anticipated situations, making it easier to send relevant messages quickly when those situations arise. You can now use the following xMatters REST API endpoints to look up information about scenarios, and to create and modify them:

Flow Designer: Update Jira status

Availability: Now in On-Demand

Flow Designer's built-in steps to update issues in Jira Cloud or Jira Server now include the option to change the status of the issue. This means that as an incident progresses, you can keep its status up-to-date in Jira (for example, you could change its status from "To Do" to "In Progress" to "Resolved").

Flow Designer: ServiceNow endpoint updates

Availability: Now in On-Demand

It's now easier to include ServiceNow in your incident management workflows! You're no longer required to have the xMatters app installed in your ServiceNow instance to connect your steps to the ServiceNow endpoint, which makes it a lot more convenient to get ServiceNow steps up-and-running in Flow Designer.

Support notes (week of Nov 18-22)

xMatters Internal Reference No. Summary
Messaging tab - creating messages: Corrected an issue that prevented messages from using their multi-select lists of properties.
User uploads - voice devices: Corrected an issue where Slovakian phone numbers were not properly formatted.
COR-20905 Flow Designer - custom step images: Corrected the message when loading an icon that is too large to properly state the maximum image size is 250KB.
SSO access: Corrected an issue where users saw only a blank screen after logging on using Single Sign-On.
Messaging - text missing from subject line: Fixed an issue where text surrounded by angle brackets was removed from the subject line of the outgoing email.
Groups - editing recurring shifts: Corrected an issue where the Edit Shift button would not work when the shift had a slash in its name.
EPIC data sync processing: Corrected an issue where EPIC was blocked by the length of time taken to remove orphan events.
xMatters REST API - POST /subscriptions: Corrected an issue where the timezone id prevents users from creating subscriptions.
Flow Designer - logging: Fixed an issue where comments submitted with user responses were not displayed in the event log.

November 11-15, 2019

Mobile: Android 2.21

A new version of the xMatters Android app is now available! Head on over to the Google Play store to take advantage of the following updates:

My Schedule calendar view

There's a new calendar view for My Schedule that you can use to quickly and easily look up which days you're on call - just click the calendar icon at the top of the My Schedule screen:


The calendar displays a green dot on the days where you're scheduled to be on call, and you can tap on any day to see your on-call shifts. As you scroll your list of shifts, the monthly calendar view collapses to a weekly view to give more screen real-estate to your shift information:


You can use the calendar to view your on-call schedule for up to the next 90 days. A handy "Today" shortcut makes it easy to quickly return to today's on-call schedule. You can also use the shift filter to choose which on-call shifts to display - where you're primary on-call, primary or secondary on-call, or all of your shifts.


Available update notices

Take advantage of the latest app updates as soon as they're released! The xMatters Android app now lets you know when a new version of the app becomes available.

To get the latest and greatest updates, just tap to download and to relaunch the app. If it's not a convenient time, tap 'Remind me later' and we'll notify you again the next time you open the app.


Support notes (week of November 11-15)

xMatters Internal Reference No. Summary
COR-20556 EPIC data synchronization - Synchronization report: Fixed an issue that could prevent the Synchronization report from loading properly for a company with an ampersand (&) in its name.
COR-20751 All Events report (usability fix): Updated the All Events report to properly display some special characters in the Message Subject column and on the Message tab.
COR-20844 Flow Designer - run locations: Fixed an issue that was preventing the Run Location tab from appearing on some custom steps.
Groups - permissions: Fixed an issue that was preventing some Group Supervisors from being able to view and edit shift details for their groups.
xMatters REST API - GET /group: Fixed an issue where the /groups endpoint would return an error when attempting to retrieve a list of groups with embedded supervisors. 
All Events report - responses: Fixed an issue that was preventing some responses from being displayed when viewing event details on the All Events report.
xMatters Agent - duplicate events: Fixed an issue where the xMatters Agent would sometimes create multiple events if the connection was disrupted during initial processing.

About the early access delivery process

Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:

  • Enrollment in EAP can be turned on any time through a support request.
  • Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).

For full details, refer to the official On-Demand Deployment Process & Early Access article.


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  • 0
    Karla Poplawski

    Highlights and support notes added for week of November 18-22, 2019:

    Updates include:

    • xMatters REST API: Get, create, and modify scenarios
    • Flow Designer: Update Jira status & ServiceNow endpoint updates
  • 0
    Karla Poplawski

    Highlights and support notes added for week of November 25-29, 2019:

    Updates include:

    • xMatters REST API: Get user delivery data
    • All Events report: View events for the groups you supervise
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