Ability to delete/edit/manage a group as a Group Supervisor

Question 

Despite having the Group Supervisor role, I see that I can delete some groups but not others. Why is that?

Environment

  • All versions of xMatters

Answer

The intrinsic ability to delete a group is tied to the Group Supervisors field. If you don't supervise/manage a particular group, you don't have any reason to delete it. In other words, if you want to manage a particular group in any capacity you should belong to its group supervisors list.

Steps:

  1. As an existing supervisor of a particular group, go to the Groups menu and click on Groups
  2. Click on the name of the group you wish to update
  3. On the Overview page go to the Supervisors section and click on Edit
  4. Add any other group supervisors  you want to mange the group and click Save Changes

This user should now be able to delete or edit the group settings.

 

Additional links to useful documents about group supervisors and their capabilities in-product:

How to be the best group supervisor ever

Group settings documentation

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