SMS known issues and resources

This article will be updated as issues with SMS are identified.

Problem

Japan - Reports of SMS delivery failures

Bulgaria - Only one way SMS is supported

Turkey - Unable to deliver SMS

Environment

  • All versions of xMatters
  • SMS Notifications

Update

Japan

Regulatory changes within Japan have limited SMS delivery from international numbers.

Bulgaria

Our provider informs us that Bulgaria is currently not supporting two way SMS.

Turkey

Regulatory changes within Turkey have limited SMS delivery from international numbers.

Romania

Some carriers in Romania (such as  DiGi) seem to have issues with SMS responses. The messages do arrive and SMS to Romania one-way is viable. We are investigating options to extend reach. These carriers should work for 2-way SMS:

  • Orange Romania
  • Telekom Romania (f.d. Cosmote)
  • Vodafone Romania

Resources

SMS Numbers Used by xMatters

xMatters SMS Reference Guide

Mobile Clients vs SMS - Why SMS STINKS

 

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