Worldwide commercial SMS has been undergoing transformations and regulation changes in several regions. This article will be updated as issues with SMS are identified.
Problem
Japan - Reports of SMS delivery failures
Bulgaria - Only one way SMS is supported
Turkey - Unable to deliver SMS
France - intermittent delivery failures are being seen which seems to be volume dependent
Philippines - messages with unicode characters in the content are seeing a change in the originator number (aka From number) which is causing issues when trying to reply
Mexico - messages going to Telcel users are seeing a change in the originator number (aka From number) which is causing issues when trying to reply
Saudi Arabia - messages are failing to send to end users
Qatar - messages are seeing a change in the originator number (aka From number) which is causing issues when trying to reply
Environment
- All versions of xMatters
- SMS Notifications
Update
Japan
Regulatory changes within Japan have limited SMS delivery from international numbers.
Bulgaria
Our provider informs us that Bulgaria is currently not supporting two way SMS.
Turkey
Regulatory changes within Turkey have limited SMS delivery from international numbers.
Romania
Some carriers in Romania (such as DiGi) seem to have issues with SMS responses. The messages do arrive and SMS to Romania one-way is viable. We are investigating options to extend reach. These carriers should work for 2-way SMS:
- Orange Romania
- Telekom Romania (f.d. Cosmote)
- Vodafone Romania
France
An alternate route for France SMS is being explored and tested
Mexico
An alternate route for Mexico SMS is being explored and tested
Qatar
The issue is continuing investigation
Saudi Arabia
An alternate route for Saudi Arabia SMS is being explored
Resources
Mobile Clients vs SMS - Why SMS STINKS
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