Worldwide commercial SMS has been undergoing transformations and regulation changes in several regions.
This article covers known and confirmed message delivery or response problems reported to xMatters Customer Support.
We suggest caution when using SMS as a sole primary contact method for critical notifications. Please consider pairing SMS with other contact methods such as the xMatters Mobile App, telephone, or email.
- All versions of xMatters
- SMS Notifications
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Some customers report inconsistent delivery for some carriers in Japan. We are continuing to troubleshoot.
We have provisioned the following numbers and have begun testing:
We are in the process of testing a new number.
Users on this Globe Telecom may not be able to respond directly to SMS notifications. The suggested workaround is to respond to +639221100125.
xMatters Support is actively working with providers to address this issue.