Worldwide commercial SMS has been undergoing transformations and regulation changes in several regions.
This article covers known and confirmed message delivery or response problems reported to xMatters Customer Support.
We suggest caution when using SMS as a sole primary contact method for critical notifications. Please consider pairing SMS with other contact methods such as the xMatters Mobile App, telephone, or email.
- All versions of xMatters
- SMS Notifications
|Country||Number||Notes and Updates|
Update -> 2-Way Service please test
We have provisioned a new number. SMS messages will be arriving from randomized short code, and a "reply to" number 33755531835 will be appended to all messages for responses.
We are in the process of testing a new number.
Update -> 2-Way Service operational except for AT&T Mexico fix in progress,
Update -> 2-Way Service operational except for Globe Telecom.
For other providers, see special considerations - click here
For best results, we suggest following the best practices listed in this document, specific to the use of characters outside of SMS default character set.
Users on this Globe Telecom may not be able to respond directly to SMS notifications. The suggested workaround is to respond to +639221100125.
xMatters Support is actively working with providers to address this issue.
Update - Resolution in progress no ETA.
Update - Under Investigation
SMS Messages are not being delivered to devices in Saudi Arabia.
Due to new country regulations, traffic is only allowed between 8am - 10pm local KSA time.
2-Way Service best practices - click here
New outbound number is: 92706
Some customers report inconsistent delivery for some carriers in Japan. We are continuing to troubleshoot.
We are aware of the following carrier-specific limitations.
For more information on unicode click here.
We have provisioned the following numbers and have begun testing:
1-Way Service only