Worldwide commercial SMS has been undergoing transformations and regulation changes in several regions.
This article covers known and confirmed message delivery or response problems reported to xMatters Customer Support.
We suggest caution when using SMS as a sole primary contact method for critical notifications. Please consider pairing SMS with other contact methods such as the xMatters Mobile App, telephone, or email.
- All versions of xMatters
- SMS Notifications
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Update -> 2-Way Service best practices - click here
Some customers report inconsistent delivery for some carriers in Japan. We are continuing to troubleshoot.
We are aware of the following carrier-specific limitations.
For more information on unicode click here.
We have provisioned the following numbers and have begun testing:
We are in the process of testing a new number.
For best results, we suggest following the best practices listed in this document, specific to the use of characters outside of SMS default character set.
Users on this Globe Telecom may not be able to respond directly to SMS notifications. The suggested workaround is to respond to +639221100125.
xMatters Support is actively working with providers to address this issue.