SMS known issues and resources

This article will be updated as issues with SMS are identified, where possible updates will be published.

Problem

Turkey - Unable to deliver SMS

India - Messages are being delivered from 57575701 instead of "XMTTRS" (pending)

Environment

  • All versions of xMatters
  • SMS Notifications

Update

Turkey - Regulatory changes within Turkey have limited SMS delivery from international numbers.  xMatters is investigating potential solutions.  No ETA.

India - xMatters SMS messages are not being delivered via the "XMTTRS" code, but from a number that starts with "5".

 Update: May 14, 2020: Our SMS provider has confirmed a change mobile regulations in India. Carriers are no longer required to maintain the XMTTRS alpha originator.  XMTTRS may be replaced with a random number starting with "5". We are working with our provider to find a solution.

Update: May 25, 2020: In combination with our service provider and telecom regulators in India. xMatters has been granted an exception which will preserve the "XMTTRS" alpha originator.

Update: June 3, 2020: The issue has resurfaced and removed the ability to maintain the "XMTTRS" alpha code, we're reviewing with our provider.

Update: June 20, 2020:  XMTTRS may be replaced with a random number starting with "5". We were originally informed that xMatters would be exempt from this requirement however this was not the case.  We continue to work with our providers to resolve this issue.  

 Resources

SMS Numbers Used by xMatters

xMatters SMS Reference Guide

Mobile Clients vs SMS - Why SMS STINKS

 

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