Question

Is it possible to notify a mobile device that is set to "Do Not Disturb", or override a phone set to silent/vibrate? 

Environment

All versions of xMatters 

Answer

Yes, but it can only be done by the user at device level. Currently, only Android allows this. 

For voice notifications, you can either:

• Add xMatters as a contact on your device, then configure it to override the "Do Not Disturb" settings; or,
• Set up xMatters as an emergency contact, which will automatically override any "Do Not Disturb" settings.
  

For the mobile app, you will need to enable a notification override by going to: Settings → Apps and Notifications →App Info → xMatters →App Notification → Enable Override.

For more information about the xMatters mobile app for users, see: Ready, set, xMatters mobile app.