Where can we get the URLs for the "Engage with xMatters" and "Incident Alerts" configuration in ServiceNow?
All versions of xMatters, ServiceNow
- In xMatters, locate the ServiceNow workflow and go to the Integration Builder section. Here you will notice the following three inbound integrations set up:
- Incident Alerts
- Conference Bridge
- Engage with xMatters
In the ServiceNow configuration, enter the Incident Alerts URL in the Incident Notifications configuration tab; for the Conference Bridge and Engage with xMatters URLs, you enter these on the Engage with xMatters configuration tab.
For complete instructions on configuring the ServiceNow workflow, click here.