Joust Development Highlights & Support Notes

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Joust Quarterly Release Details

Joust was released on November 12, 2020. The Joust release rolls out an exciting new addition to our digital service availability platform, with a whole new approach to incident response and automation. It also includes updates to our Group Performance and Event Traffic dashboard widgets, new device management capabilities, and usability improvements for adding and uploading users.

For all the details, see the Joust (Oct/Nov) 2020 Release Overview.

Next Release: Krull (Jan/Feb 2021)

We've already started working on our next quarterly release, which we've named Krull. Follow the Krull Development Highlights & Support Notes page so that you receive updates throughout the quarter on all of the fun and functionality we're working on.

Introduction

We're hard at work on our next quarterly release, Joust, which will be rolling out in the Oct/Nov 2020 timeframe. Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Joust release.

Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.

We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.

Deployment Details

For more information on how features in this article work, click the online help links embedded in each topic. As with any of our Community articles, you can click any image or animated GIF to see a larger version.

Support Notes

For a list of additional changes made in each deployment that are not covered in the Development Highlights, see the On-Demand support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.

November 2-6, 2020

Support notes

xMatters Internal Reference No. Summary
COR-31788
(SUP-22324)
All Events report - User Delivery tab: Fixed an issue where the Group Notified column displayed current group on call details instead of who was on call at the time of the event.

October 26-30, 2020

Joust Release Overview

The Joust Release Overview is now available! It's your comprehensive guide to all the great new features and enhancements we've packed into this quarterly release. For a quick run-down on the release, be sure to check out the Joust Quarterly Release video:

The Joust release is now live in non-production environments and we'll be toggling the features 'on' in production environments on Thursday, November 12.

Support notes (week of October 26-30)

xMatters Internal Reference No. Summary
COR-31838 Flow Designer - Slack Post to Channel step: Fixed case sensitivity issues that caused flows to break in the Slack Post to Channel step.
COR-31682
(SUP-22447)
Flow Designer - Slack Create Channel step: Corrected an issue where validation errors are displayed for valid event properties used in the Slack Create Channel step.
COR-31516 Messaging - Recipient selector: Fixed an issue where some users were unable to expand groups and dynamic teams from the recipient selector window.
COR-31585
(SUP-22397)
Conference Bridges: Corrected an issue where the conference bridge did not display who was speaking.
COR-31492 Notifications - performance enhancement: Improved response processing times when handling events sent to large numbers of recipients.

October 19-23, 2020

Joust Quarterly Release

Get your lances ready, because the Joust Quarterly Release will be available tomorrow in non-production environments! You'll have a couple extra days to get familiar with features before they go live in production, as we've moved the official release date to Thursday, November 12:

  • Non-production environment access: Tuesday, October 27
  • Production environment access: Thursday, November 12 (between 10-10:30 am Pacific)

Keep an eye out tomorrow for the Joust Release Overview & video, where we'll give you a full rundown on all the new features and functionality we've packed into the release!

Support notes (week of October 19 - 23)

xMatters Internal Reference No. Summary
COR-31442
(SUP-22387)
Who's On Call report - exporting: Fixed an issue where, under a specific set of rare conditions, an exported version of the Who's On Call report could contain device information that the exporting user did not have permission to view.
COR-31434 Messaging - sending notifications: Fixed an issue where notifications were not being sent to users if their user ID contained certain special characters such as double quotes (").
COR-31122
(SUP-22332)
Flow Designer - Endpoints (usability fix): Improved the error messaging displayed when attempting to save an OAuth 2.0 endpoint with invalid credentials.
COR-30805
(SUP-22287)
Workflow Templates - Microsoft Azure Monitor: Updated the Microsoft Azure Monitor workflow template to direct users to the correct URL.
COR-30693 Flow Designer (usability fix): Improved the user experience and overall navigation when attempting to add an xMatters Agent to a trigger in Flow Designer.
COR-31361
(SUP-22370)
xMatters REST API - GET /people: Fixed an issue where the REST API would not return the correct results when searching for users with an apostrophe in their name.
COR-31342
(SUP-22389)
All Events report: Fixed an issue where the All Event report would show "No results" in the center of the screen and "0" as the total number of events after retrieving a very large number of records.

October 12-16, 2020

Support notes

xMatters Internal Reference No. Summary
COR-30790 Flow Designer - Activity stream (usability fix): Fixed an issue where French translations did not appear properly in certain browsers.
COR-30522 Incident Management - Incident Console: Corrected an issue to ensure the incident console displays information properly if users or groups are deleted from the system.
COR-30516
(SUP-22139)
xMatters REST API - GET /people: Fixed an issue where attempting to access a user's record at a specific time via the GET /People endpoint was not returning the correct roles.
COR-30890 Users page - filter by role: Fixed an issue where the options in the Roles drop-down list on the Users page would include roles that the current user did not have permission to view.
COR-29980 Flow Designer - email triggers: Updated the behavior when searching for authenticating users to only return matches based on the user name and ID.
COR-31052 Users page (usability fix): Sorted the list of available columns alphabetically to make it easier to find the ones you want.

October 5-8, 2020

Privileged Devices (Advanced pricing plans only)

Availability: Joust Quarterly Release & Early Access Program

With the Joust release, customers with an Advanced pricing plan will be able to configure devices as privileged in xMatters, so the contact details of those devices aren't visible to other users. This is useful when you want to protect the privacy of your users' personal information, or if there are certain devices you don't want to contact unless it's an absolute emergency (like home phones).

Redacted contact details

If you don't have permission to view privileged devices, you'll see the contact details for those devices redacted (starred out) on other users' Devices screens and contact cards, and in exported reports:

privileged-devices-redacted-info.png

Although you can't see or edit the contact information for these privileged devices, you can still target them with xMatters notifications – if you need to. We've updated the Devices section of the form layout to show which devices are privileged, so you can choose whether to include or remove them from your notifications:

privileged-devices-form-layout.png

Configuring privileged devices

Company supervisors now have access to a new Device Management screen, where they can see and edit the devices available in their company:

device-management.png

Each device name includes an optional Privileged setting that, when enabled, means only device owners and users with explicit permission can view the contact information for these devices:

privileged-device-setting.png

How can I get this feature?

If you're enrolled in the Early Access Program and have our Advanced pricing plan, you can test out this new functionality now in your non-production environment. If you're interested in getting this feature, find out how to upgrade your plan.

Joust Quarterly Release

Over the last few weeks, we've revealed some of the great new features in our upcoming Joust release, including adaptive incident management, a new Merge step, and privileged devices. But, that's not all we've got lined up! These features – and more – are coming soon to an environment near you.

Here's what you need to know about timing of the Joust Quarterly Release:

  • Non-production environment access: Tuesday, October 27
  • Production environment access: Tuesday, November 10 Thursday, November 12 (between 10-10:30 am Pacific)

Stay tuned for the complete overview of the features in the Joust release, coming on Tuesday, October 27!

Support notes (week of October 5 - 9)

xMatters Internal Reference No. Summary
COR-20888
(SUP-22224)
Messaging - usability fix: Addressed and improved some layout options to provide a better user experience.
COR-30859 Flow Designer - custom step inputs: Fixed an issue that prevented step inputs from appearing in the proper order during runtime.
COR-30781 Flow Designer (cosmetic and usability fixes): Updated the layout and positioning of some elements in Flow Designer to improve user experience, including the handling of long property names when configuring switch steps.
COR-30641 Flow Designer - custom step versions: Fixed an issue with step versioning where users couldn't create a new step version.
COR-30310 Flow Designer - Activity stream: Corrected an issue that was causing terminated events to appear twice in the Activity stream.

September 28 - October 2, 2020

Flow Designer: Merge Step

Availability: Joust Quarterly Release & Early Access Program

If you're enrolled in the Early Access Program, be sure to check out the new Merge step now available on the Tools tab of the Flow Designer palette:

merge-step.png

The Merge step streamlines your canvas by letting you join up to 10 flows into a single path that's easier to maintain and reduces duplication of your core processes:

merge-paths.png

How is the Merge step different from merged flow paths?

Simply merging flow paths also lets you reuse flow segments — the only hitch is that downstream steps can only access upstream flow variables common to all the joined paths. The Merge step is more versatile because it lets you define a common set of outputs from a diverse set of sources.

How does it work?

When you configure a Merge step, you first create the set of outputs that will pass information to the downstream steps in your streamlined flow:

merge-step-outputs4.gif

Then for each connected flow, you define the values that are passed into each output when that particular flow runs. You can use plain text, constants, or variables from previous steps in that flow — these don't need to be common with the other connected flows.

Since each connected flow has its own tab in the Merge step configuration that's named after the step immediately preceding the Merge step, it's easy to know exactly which flow path you're working with:

merge-step-tabs-outputs.png

Reporting: Group performance drill-down

Availability: Now in xMatters

The Group Performance widget lets you visualize key information from the Group Performance report, so it's easy to get an overview of how groups are performing — but what if you want to see the underlying data for each group?

Now when you click one of the individual bars in the widget graph, you'll drill-down into that specific group's data in the Group Performance report:

GPW-drill-through.gif

Integrations: ServiceNow version 5.5

If you're using the latest and greatest version of ServiceNow, then you'll be happy to hear that Version 5.5 of the xMatters application for ServiceNow is certified with Madrid, New York, and now Paris!

For upgrade or installation instructions, and feature and update descriptions, see our integration guide.

Support notes (week of September 28 - October 2)

xMatters Internal Reference No. Summary
COR-30811
(SUP-22315)
xMatters REST API - GET /on-call-summary: Fixed an issue to provide users with an accurate on-call summary count up to a maximum of 1000 records per request.
COR-30772
(SUP-22329)
Flow Designer - workflow activity updates: Corrected an issue that displayed a "No Devices Selected" message to users and prevented selected devices from being saved.

COR-30657
(SUP-22252)

Messaging - Recipient selector: Fixed an issue that caused a request to time out when a very large group of recipients was expanded.
COR-30616 Site Recipients - Circle with radius: Corrected the Radius field so it only accepts integer and float values.

September 21-25, 2020

Early Access: Adaptive Incident Management

Availability: Joust Quarterly Release & Early Access Program

Our new adaptive incident management capabilities are now available in all non-production environments enrolled in the Early Access Program! Want to get a head start before they go live in production with the Joust release?

Here's how you can get started:

Support notes (week of September 21-25)

xMatters Internal Reference No. Summary
COR-30469 xMatters Agent - Agents page: Updated some missing French translations for the installation instructions on the Agents page in the web user interface.
COR-30435 Scheduled messages (usability fix): Updated the layout of the dialog box when creating a scheduled message to prevent some elements from being bumped off the edge of the screen during certain configurations.
COR-30015 Users and Groups pages (usability fix): Updated the error message to be more helpful when deleting a large number of users or groups and attempting to navigate to a different page before the deletion is complete.
COR-30130 Devices - validating a device: Fixed an issue where a user with multiple devices of the same type would sometimes validate the incorrect device when responding to the test message.
COR-30442
(SUP-22249)
All Events report - deleted devices: Fixed an issue where the All Events report was missing some response data for devices that had been deleted after an event was archived.
COR-30261 xMatters REST API - offset and limit parameters: Corrected an issue so the correct error message displays if a submitted request contains either two offset or two limit parameters.
COR-28625 xMatters REST API - POST /shifts: Fixed an issue that caused monthly or holiday shifts to not properly calculate rotation times.
COR-30203
(SUP-22209)
Flow Designer - Custom Step versions: Corrected an issue where creating a new version of a custom step disconnects it from the adjacent steps and clears all input values.
COR-28894
(SUP2018)
Users - exporting: Ensured the proper error message was displayed to users if the export timed out and the report could not be generated.

September 14-18, 2020

Mobile: Android 2.26

Availability: Now from the Google Play store

A new version of the xMatters Android app is now available and includes these important and handy updates:

  • Upgraded single sign-on and SAML capabilities. We've made some important updates to help us continue to achieve the highest possible security standards. To make sure you experience uninterrupted service while using the Android app, update to this latest version as soon as possible.
  • Read your messages in the dark. Do you ever find messages hard to read in dark mode? The messaging screen now includes a handy toggle that you can tap to quickly switch between light and dark modes while reading.

dark-light-mode-toggle.gif

xMatters Agent: Version 1.6.3

Availability: Now in xMatters

This latest release of the xMatters Agent includes new options for controlling the amount of space the agent occupies on your system. To help reduce the overall footprint required by an agent, you can now specify how long the agent should keep its log files and how much disk space the logs can consume.

For more information about these options and how they can help you better allocate your system resources, see our page on how to monitor the xMatters Agent.

Support notes (week of September 14-18)

xMatters Internal Reference No. Summary
COR-29677 xMatters Agent - HTTP headers: Fixed an issue where the xMatters Agent was unable to determine the correct content type or identify transfer encoding in some cases.
COR-29924 Flow Designer - script libraries (cosmetic fix): Corrected an issue that kept a text field and message open after its window was closed.
COR-30063 xMatters REST API - GET /devices?embed=timeframes: Fixed an issue that caused users to receive an error message instead of an empty data set if there are no available devices.
COR-30184
(SUP-22212)
User profile  - group membership: Corrected an issue that caused an error message to display instead of the groups a user belongs to.
COR-30248
(SUP-22221)
Flow Designer - exporting workflows: Fixed an issue that prevented a complete export of the workflow, resulting in the imported workflow having a blank canvas.
COR-30380 xMatters REST API - GET/ groups: Corrected an issue that caused users to receive an error message when requesting group information.

September 7-11, 2020

Groups: Find groups with empty shifts

Availability: Now in xMatters

The Groups filter now includes an option to show groups "With Any Empty Shifts":

groups-with-empty-shifts.png

You can use this new filter option to quickly find groups in your system that have one or more shifts without any members. This might include groups with no members at all, or groups with members in only some of their shifts.

Once you've identified the empty shifts, you can either finish configuring them by adding members and escalations, or you can delete them if you don't need them anymore.

Support notes (week of September 7-11)

xMatters Internal Reference No. Summary
COR-30194
(SUP-22228)
All Events report - Notification Statistics: Fixed an issue that was causing discrepancies in the notification statistics totals when the event included deleted users.
COR-29990 Messaging - scheduled messages: Corrected an issue where message priority was overwritten if a scheduled message was edited by a user other than the message creator.
COR-29973 Flow Designer - custom step usage: Fixed an issue to ensure that custom steps used by multiple flows are properly displayed in the Usage tab.
COR-29910 xMatters REST API - GET /events: Corrected an issue to ensure pagination limits are properly applied to incoming requests.
COR-30187
(SUP-22201)
All Events report - exported data: Fixed an issue where some device information was not included in exported data from the All Events report.
COR-29862 Flow Designer: Fixed an issue that prevented an error message from appearing when constant names, values, and descriptions exceeded their character limits.
COR-29609 xMatters REST API - POST /people: Modified the settings to allow this endpoint to accept an empty value set for a custom attribute when the attribute doesn't contain any values.

August 31-September 4, 2020

Automation: New workflow templates

Availability: Now in xMatters

We've added the five new logos below to our growing list of available workflow templates. Although not officially supported, the following workflows available in xMatters Labs on GitHub were built by our field teams and are a great starting point for those looking to get integrated with these names:

instanna.png

Instana provides critical insights to help keep your applications and microservices healthy. Connect Instana with xMatters to get those insights into the hands of the people who can act on them.

sentry.png Sentry gives extensive insight into the health of your applications. Combine that insight with the power of xMatters and empower users to take action by automatically notifying on-call resources on their preferred devices.
apifortress.png

API Fortress transforms your API testing to accelerate releases while decreasing risk. Connect your API Fortress tests to xMatters so you can notify on-call responders when there are failures, and send critical information about the failure with a link to the test report.

honeycomb.png Honeycomb offers observability insights with its introspection and interrogation of applications big and small. Use xMatters on-call schedules, escalations, and configurable device channels to extend Honeycomb's notification capabilities.
sysdig.png

Sysdig Monitor allows you to maximize the performance and availability of your cloud infrastructure, services, and applications. Combined with xMatters, you can trigger alerts and deliver key information to the right on-call resources on their preferred devices, and acknowledge alerts and capture audit details in Sysdig.

Support notes (week of August 31-September 4)

xMatters Internal Reference No. Summary
COR-29912 Flow Designer - custom step: Corrected an issue that prevented users from accessing the canvas if they create a custom step with an extremely long name.
COR-29732
(SUP-22138)
User export: Adjusted the exported file to include the full language name rather than the two-letter language code.
COR-29865
(SUP-22157)
Events report - Comments: Fixed an issue where comments from deleted users were removed from the Comments section and causing the report to display incorrect annotation totals.
COR-29879 Web user interface (cosmetic fixes): Adjusted the layout of a number of items in the Groups, User Profile, Conferences, and Flow Designer areas to properly accommodate items with long names.
COR-29885
(SUP-21726)
Flow Designer - import workflow: Corrected an issue that prevented users from closing the step editor dialog after importing a workflow.
COR-29778
(SUP-22110)
Flow Designer - sender overrides: Fixed an issue that prevented sender overrides from being properly saved with a flow.
COR-29881 Workflows: Corrected a drop-down menu scrolling issue that was visible to  some users in specific browsers.
COR-29877 Recent Events - Timeline (cosmetic fix): Adjusted the timeline slider so it appears consistently across all browsers.
COR-29866
(SUP-22156)
Scheduled messages - delivery: Corrected an issue that was causing scheduled messages to be sent at the wrong time.
COR-29947
(SUP-22109)
Users screen - search filters: Fixed an issue that prevented the users search from returning results when specific filters were applied.
COR-29165 Groups -Dynamic teams (usability fix): Provided French translations for all items on the page.
COR-29768 Historical On-Call - export: Ensured the proper message was shown to users trying to leave the page while a download is in progress.
COR-29632 Flow Designer: Fixed an issue that prevented some flow steps from saving properly on the canvas.
COR-28958 Flow Designer - HTTP trigger: Fixed an issue that prevented users from typing names to search for Authenticating Users.

August 24-28, 2020

Availability: Now from the App Store

Wait – which group was that for?

If you need more context about your upcoming shifts, then you'll be happy to hear that on-call push reminders in the iOS app now include the name of the group you're expected to be on call for:

on-call-reminders-group-highlight.png

Support notes (week of August 24-28)

xMatters Internal Reference No. Summary
COR-29781
(SUP-22145)
Conferences report (usability fix): Fixed an issue that was preventing the Conferences page from loading properly for some customers. 
COR-29791 Communication Center dashboards - Recent Events widget: Updated the layout of the events listed in the Recent Events widget to remove overlapping elements.
COR-29675
(SUP-22124)
Event report - Tracking: Fixed an issue that was causing the Tracking report to take a long time to load when dealing with an event that targeted a large number of users.
COR-29732
(SUP-22138)
User Export: Fixed an issue that was causing all users in an exported user list to have 'en' as their language regardless of settings.
COR-29554
(SUP-22118)
Workflows - importing (usability fix): Updated the behavior for imported workflows to help prevent potential problems if the device names are different between the systems that exported and imported the workflow.
COR-29571
(SUP-22106)
All Events - User Delivery: Updated the metrics displayed on the All Events report to better account for notifications that failed because they were sent to users without any notifiable devices.
COR-29583
(SUP-22106) 
All Events - exporting: Updated the timestamps for device statuses in the exported All Events report to show the time for when the current status was set, rather than when the notification was first attempted.
COR-29590
(SUP-22114)
Communication Center - Send Message widget: Fixed a rare issue where clicking the Send Message widget would incorrectly redirect the user to the View Sent Messages page.
COR-29710
(SUP-22137)
xMatters REST API - GET /subscriptions: Fixed an issue that was causing some queries to time out when targeting the GET /subscriptions endpoint.
COR-29057
(SUP-22044)
 xMatters Agent: Fixed an issue that was causing the status displayed in the web user interface for a connected agent to switch back and forth between disconnected and connected.

August 17-21, 2020

xMatters Agent: Windows Server 2019 support

Availability: Now in xMatters

The xMatters Agent is now officially supported on Windows Server 2019 systems. If you're running Windows Server 2016 or 2019, just select the "Windows Server (2016 and 2019)" option as your operating system when you're installing the agent and you'll be good to go:

xmatters-agent-windows-server-2019.png

Support notes (week of August 17-21)

xMatters Internal Reference No. Summary
COR-29097 xMatters REST API- GET /forms: Updated the GET /forms endpoint to use workflow name as a secondary order key. 
COR-29299 Flow Designer (usability fix): Updated the behavior of several drop-down menus and options within Flow Designer (and on the Flows tab for forms) to prevent them from overlapping or failing to close properly.
COR-27743
(SUP-21709)
Flow Designer - saving: Fixed an issue that was causing Flow Designer to display an error when attempting to save canvases with a large number of steps.
COR-29069
(SUP-22116)
Workflows - importing: Fixed an issue that was preventing some workflows from importing correctly if they contained certain types of legacy integrations.
COR-29480
(SUP-22112)
Events widget - All Events report: Fixed an issue where the All Events report would display "No Results" when drilling through via the Events widget on the dashboard.
COR-29539 Group Performance widget (usability fix): Updated the values displayed on for both the Events By Group and Group MTTR versions of the Group Performance widget.

August 10-14, 2020

Support notes 

xMatters Internal Reference No. Summary
COR-29281 Main menu (usability fix): Improved keyboard navigation of main menu in Internet Explorer.
COR-29257
(SUP-22077)
Flow Designer - export/import workflows: Corrected an issue that prevented switch steps from appearing properly after the export and import of the workflow.
COR-29204
(SUP-22070)
Groups - shifts: Fixed an issue that prevented valid shifts from appearing in the list of shifts for a group.
COR-29180
(SUP-22061)
All Events report - exported reports: Fixed an issue that caused the exported report to display incorrect notification information for users with multiple devices.
COR-29167 Workflow templates - Webhook (cosmetic fix): Updated the layout and positioning of some text elements on the configuration screen for built-in Webhook workflows. 
COR-29156
(SUP-22059)
User Upload: Corrected an issue that prevented the user upload feature from properly loading phone numbers.
COR-28978 Users page (cosmetic fix): Improved the layout and spacing of some interface elements in the main menu and on the API Keys tab.

August 3-7, 2020

Workflows: Dynatrace updates

Availability: Now in xMatters

We've updated our Dynatrace built-in workflow with a configuration option to Disable all updates to Dynatrace. Selecting this option turns off xMatters notification activity updates to the Dynatrace Problem record, which is useful for customers whose Dynatrace instance isn't accessible by xMatters (because it's behind a firewall, for example):

dynatrace-updates.gif

If you don't select this option, responses to notifications and comments are always written to the Problem record. You can also select to update a record when the workflow creates an event and when a notification is delivered.

Support notes (week of August 3-7)

xMatters Internal Reference No. Summary
COR-29059
(SUP-22042)
Dashboards: Fixed an issue that caused deleted messaging forms to appear on the dashboard.
COR-29043 Users - adding to groups: Corrected an issue that prevented the addition of new users to existing groups after the invitation to join was sent.
COR-28960 User profile - Subscriptions: Modified the search so selected subscriptions remain selected when results are returned.
COR-28892 Workflows - importing: Corrected an issue that caused imported workflows to have missing references in some steps.
COR-28851 Groups - exporting: Modified the export process to ensure that when filters are applied, all filtered results are included in the exported file.
COR-28661 Flow Designer - Activity stream: Fixed an issue that temporarily caused some outputs to not appear in the Activity stream.
COR-28512
(SUP-21959)
Conference bridges: Extended the available duration to join a conference bridge for some clients to prevent conference bridges from disconnecting before users can join.
COR-28417 Workflows - constants (usability fix): Fixed an issue that caused constants to remain in the list (on the Constants window) after they were deleted.
COR-27474 xMatters REST API - POST /subscriptions: Modified error messages to ensure the correct ones are displayed when requests are submitted with missing information.

July 27-31, 2020

Adaptive Incident Management

Availability: Joust Quarterly Release & Early Access Program

We're adding adaptive incident management to the already amazing list of offerings in our world-class digital service availability platform. We'll be introducing this whole new approach to incident response and automation in just a few short weeks, but we're so excited that we just had to show it off now!

For a detailed overview of the xMatters incident model - and how you can opt-in to early access - head on over to our feature announcement article, Introducing Adaptive Incident Management.

AIM.png

Upgrade your plan online

Availability: Now in xMatters

If you're currently using a free version of xMatters, and you're located in the United States, you can now upgrade to a paid plan online.

When you click Upgrade in the top right corner of your screen, you'll be taken to a page with your upgrade options. At this time, you can upgrade to our Base or Starter plan for a one year contract term, paid annually:

upgrade-plan-options.png

If you need to purchase a very large number of user licenses, or you want to upgrade to the Advanced plan, then you'll need to talk to one of our friendly Sales representatives.

For instructions on how to upgrade online, and for a great list of frequently asked questions, see Upgrading your plan.

New GET/sites query parameters

Availability: Now in the xMatters REST API

Wish there were more criteria you could use to look up sites programmatically with the xMatters REST API? How about being able to sort the sites that are returned? Then you'll be happy to hear about the following new functionality we've added to GET/ sites:

  • More specific searches – When you search with multiple search terms, you can use operand to narrow your results to just sites that contain all the search terms in their name or description. For example, GET /sites?search=term1 term2&operand=AND
  • Search by specific fields – You can use the fields query parameter in combination with search to find sites with a particular value in their NAME or ADDRESS. For example, GET /sites?search=term&fields=NAME
  • Find sites by country – Use the country query parameter to find sites within a specific county by providing the country's full name or its country code. For example: GET /sites?country=Canada
  • Find sites by status – The status query parameter lets you find sites that are ACTIVE or INACTIVE. For example: GET /sites?status=ACTIVE
  • Find sites that are geocoded (or not) - When the geocoded query parameter is set to true, xMatters returns sites whose full longitude and latitude coordinates are set; if set to false, you'll get back the sites with missing or partial coordinates. For example: GET /sites?geocoded=true
  • Sort sites by name, address, status, geocoded, or country – To sort the sites that are returned, specify which value to sortBy, and whether to sort in ascending or descending order. For example: GET /sites?sortBy=ADDRESS&sortOrder=ASCENDING

New GET /groups query parameters

Availability: Now in the xMatters REST API

The GET /groups endpoint includes two new query parameters you can use to sort the groups that are returned, or to find groups based on their status:

  • Sort groups by name or status – You can specify whether the groups that are returned are sorted by their NAME or STATUS, in ascending or descending order. For example: GET /groups?sortBy=NAME&sortOrder=ASCENDING
  • Find groups by status – The status query parameter lets you find the ACTIVE or INACTIVE groups in your system. For example: GET /groups?status=ACTIVE

New GET /people query parameters

Availability: Now in the xMatters REST API

Looking for users that aren't in any groups? What about users that are in a specific group, or groups? If so, check out what you can do with these new query parameters for GET /people:

  • Find users that belong to a group, or groups – Use the groups query parameter to specify a comma-separated list of group target names or UUIDs. If you specify multiple groups, xMatters returns the users who are members of any (not all) of the groups. For example: GET /people?groups=DevOps,25070811-5b97-4e39-887c-a81639598864
  • Find users that are (or aren't) in any groups – You can use the Groups.exists query parameter to identify the users that are members of at least one group (true), or users that aren't members of any groups (false). For example: GET /people?groups.exists=false

Support notes (week of July 27-31)

xMatters Internal Reference No. Summary
COR-28020
(SUP-21873)
Groups - shift rotation: Corrected an issue preventing shifts from rotating as scheduled.
COR-28898 Historical On Call report export (usability fix): Modified the report so the exported "User ID" field displays the user's User ID instead of their Web Login ID.
COR-28890
(SUP-22018)
User export: Fixed an issue that could cause the export to time out when dealing with a large number of items in a custom field.
COR-28857 Shared Dashboards (usability fix): Corrected an issue to ensure only the appropriate users can make changes to shared dashboards.
COR-28847
(SUP-22015)
Messaging forms (cosmetic fix): Adjusted the size of the Text input field to match other field sizes.
COR-28833 Messaging forms - Recipients window (cosmetic fix): Fixed an issue that caused a misalignment of the recipient type drop-down menu when the window was expanded.
COR-28825 Workflows - Responses (cosmetic fix): Adjusted spacing in the Options column to provide more consistent design.
COR-28824 Workflows - Subscription Forms (cosmetic fix):  Modified the Available Properties column so properties with long names are truncated.
COR-28476
(SUP-21996)
Subscriptions: Corrected an issue that prevented users from changing the owner of a subscription.
COR-28662
(SUP-21992)
All Events Report: Fixed an issue causing the export to timeout when events did not have initiators.
COR-28511 Flow Designer - custom steps: Ensured the proper error message appears to users when they save a custom step without a name.

July 20-24, 2020

xMatters Agent: Local store-and-forward

Availability: Now in xMatters

xMatters Agent 1.6 provides some extra relief when there's a short-term event flood or connectivity issue. Instead of immediately sending inbound requests to xMatters, the agent will queue the requests and forward them only when the connection is established and secure. 

This change has several immediate benefits: 

  • Your integrations will be much more resilient when encountering network outages or event floods. 
  • If you're submitting too many requests too quickly, the agent will queue the requests that return code 429 (meaning you've exceeded the permitted rate) and resubmit them after a short wait. 
  • You'll be able to conduct expanded troubleshooting if your integrations have problems connecting.

While the queue does not persist if you shut down the agent, it does improve the reliability of the agent when sending requests to xMatters from third-party applications. And the best part is that there's no configuration change required — this feature will be automatically available as soon as you update.

Users page: Filter by site and temporary absences

Availability: Now in xMatters

The Users page includes two new filters for finding users based on the site they're located at, and whether they're currently absent from a group:

  • Site - Easily find the users at your site, or search for a different site:

users-page-site-filter.gif

  • Absent - See the users that are absent with a replacement, absent without a replacement, or those that don't currently have any absences:

user-page-absent-filter.png

All Events report: Filter by source

Availability: Now in xMatters

The All Events report now includes a Source filter that you can use to find all the events that came from a specific workflow or integration:

all-events-report-source-filter.png

Support notes (week of July 20-24)

xMatters Internal Reference No. Summary
COR-28791
(SUP-22001)
Role based permissions: Fixed a permission issue involving support users that was introduced with the Indy release.
COR-28732
(SUP-21990)
All Events report: Enhanced performance for the All Events report when attempting to view a high number of recipients.
COR-28718
(SUP-21966)
All Events report - User Delivery tab: Corrected an issue where events were displayed with an incorrect delivery status.
COR-28609 xMatters Mobile App (Android): Fixed an issue where event responses weren't fully collapsing for Android 10 users.
COR-29622 Workflows - importing: Fixed an issue where some imported workflows didn't include correct steps and triggers on the canvas.
COR-28566
(SUP-21968)
User export - custom fields: Corrected an issue that caused information from custom fields to display in the wrong columns.
COR-28500
COR-28456
API Keys (usability fix): Fixed an issue that caused some browsers to show a page loading spinner on the API Keys page when the user had no existing API Keys.
 COR-28476
(SUP-21958)
Web user interface - login screen: Corrected an issue where some users logging in using SAML were unable to access the Web user interface.
COR-28352 Messaging menu - enabled workflows: Fixed an issue that prevented newly enabled workflows from appearing in the Messaging menu.

July 13-17, 2020

Mobile: Android 2.25

Availability: Now from the Google Play store

With this new version of the xMatters Android app, you can now add comments to events (previously, you could only view them). Here's a peek of what the new functionality look like in the app:

android-comments.png

Support notes (week of July 13-17)

xMatters Internal Reference No. Summary
 COR-28572
(SUP-21972)
Users page (usability fix): Fixed an issue that prevented supervisors from viewing users in the Users page.
COR-28506
(SUP-21965)
xMatters REST API - GET /audits: Corrected an issue that caused the request to time out when dealing with a large number of targeted recipients.
COR-28056 Android mobile app (usability fixes): Adjusted the mobile app to provide a smoother and more consistent experience for users.
COR-26907 Android mobile app - Workload Assignment: Corrected an issue that prevented the hierarchy field from properly displaying options.
 COR-28294 Flow Designer (cosmetic fixes): Updated the layout and positioning for some elements to prevent icons and messages shifting outside their intended locations.
 COR-28250 Flow Designer - Activity stream: Provided French translations for all items in the Request Status of the Activity stream.
 COR-27730 Groups - shifts (cosmetic fix): Corrected an issue that cause an error message to remain static on the page instead of moving with its field when the page is scrolled.
COR-25528 Groups - add users (cosmetic fix): Updated the icons for users to ensure consistent icon usage between the Members and Supervisors tabs.

About the early access delivery process

Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:

  • Enrollment in EAP can be turned on any time through a support request.
  • Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).

For full details, refer to the official On-Demand Deployment Process & Early Access article.

Have more questions? Submit a request

16 Comments

  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of July 27-31, 2020:

    Updates include:

    • Adaptive incident management
    • Upgrade your plan online
    • xMatters REST API: New query parameters for GET /sites, GET/ groups, and GET/people
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of October 19-23, 2020:

    • Joust Quarterly Release - available in non-prod tomorrow; in production on Thursday, November 12
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of August 24-28, 2020:

    Updates include:

    • iOS: On-call push reminders now include the group name
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of September 7-11, 2020:

    Updates include:

    • Groups 'With Any Empty Shifts' filter
  • 0
    Avatar
    Karla Poplawski

    Support notes added for week of October 12-16, 2020.

  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of July 20-24, 2020:

    Updates include:

    • xMatters Agent: Local store-and-forward
    • Users page: Filter by site and temporary absences
    • All Events report: Filter by source
    Edited by Karla Poplawski
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of August 31-September 4, 2020:

    Updates include:

    • New xMatters Labs workflow templates: Instana, Sentry, API Fortress, Honeycomb, Sysdig
  • 0
    Avatar
    Karla Poplawski

    Support notes added for week of November 2-6, 2020.

  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of August 17-21, 2020:

    Updates include:

    • xMatters Agent: Windows Server 2019 support
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of September 28-October 2, 2020:

    Updates include:

    • Flow Designer: Merge step
    • Reporting: Group performance drill-down
    • Integrations: xMatters application for ServiceNow - Paris certification
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of September 21-25 2020:

    Updates include:

    • Early Access Program: xMatters Incident Management
  • 0
    Avatar
    Don Clark

    Support notes added for week of August 10-14, 2020.

  • 0
    Avatar
    Don Clark

    Highlights and support notes added for week of October 5-9, 2020:

    Updates include:

    • EAP: Privileged devices (Advanced pricing plans only)
    • Joust Quarterly Release dates
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of October 26-30, 2020:

    Updates include:

    • The Joust release overview and video are now available!
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of August 3-7, 2020:

    Updates include:

    • Dynatrace built-in workflow: Ability to disable all updates to Dynatrace
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of September 14-18, 2020:

    Updates include:

    • xMatters Android app: SSO/SAML updates; dark/light mode toggle in messaging
    • xMatters Agent: Configure size limits and retention period of agent log files
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