ServiceNow: Locating xMatters logs in ServiceNow

Question 

We're trying to resolve an issue with the integration in ServiceNow; where can we find the xMatters logs?

Environment

  • All versions of xMatters
  • ServiceNow

Answer

First, you'll need to make sure Enable Debugging is selected on the xMatters Common Configuration page in ServiceNow. You can then access the xMatters logs by going to Integration - xMatters > Miscellaneous > xMatters Logs.

To learn more about how the ServiceNow integration works, check out our online help.

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