Lunar Lander Development Highlights & Support Notes

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

We're hard at work on our next quarterly release, Lunar Lander, which will be rolling out in the Apr/May 2021 timeframe. Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Lunar Lander release.

Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.

We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.

Deployment Details

For more information on how features in this article work, click the online help links embedded in each topic. As with any of our Community articles, you can click any image or animated GIF to see a larger version.

Support Notes

For a list of additional changes made in each deployment that are not covered in the Development Highlights, see the On-Demand support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.

April 12-16, 2021

Keep tabs on the status of your Post-Incident Report

You can now see at a glance whether you've completed post-incident reviews for your major incidents. We've added a Post-Incident Report column to the Incidents list which lets you track the statuses of your reports. To view a report's information, simply click its status to link to the Post-Incident Report builder.

incidents-PIR-status.png

More consistent messaging experience between mobile app & web UI

With the latest release of the xMatters app for iOS and Android, any forms or scenarios you 'star' in the app appear as starred in the web user interface (and vice versa):

starred-consistency.png

We've also updated the Forms and Scenarios tabs in the app to match the preferred order of your messages in the web user interface. To see this view, select the 'Default' sort order:

mobile-default-sort-order.png

Support notes (week of April 12-16)

xMatters Internal Reference No. Summary
COR-37221 Dashboards - Event Traffic widget (cosmetic fix): Minor adjustments to the color of the Search button and the Events by Source display.
COR-37104 Messaging form: Fixed an issue where opening a message form with a valid link caused URI character encoding within the link. The URI encoding made the previously valid link break when the message is saved.
COR-36980 xMatters REST API - GET /device-names?deviceTypes: Ensured the proper error message appears when users request device names without specifying a device type.
COR-36954 Recent Events report:  Ensured the proper message is shown in the User Totals screen an event is triggered from a messaging form that does not contain recipients.
COR-36935 Dashboards - Workflow Templates search: Fixed an issue to ensure category searches work as expected.
COR-36638 All Events report - search: Corrected an issue so the source drop-down menu returns all results when multiple searches and sources are selected.

April 5-9, 2021

Add other collaboration channels from the Incident Console

Want to add a collaboration channel to an incident, but the product your team prefers isn't currently available in the Incident Console? No worries—you can now add Other collaboration channels to an incident:

other-collaboration-channels.png

This new option lets you manually add an existing chatroom, online conference call, or other communication platform to the incident by linking its URL. Once the channel is added, resolvers can easily link to it from the Incident Console.

add-other-collaboration-channel.png

Post-Incident Report improvements

We've made the following updates to the Post-Incident Report to help improve your postmortem process:

  • Contributors: The report now includes a list of people involved in the post-incident review. For convenience, any users engaged in the incident when it was resolved are automatically added to the list of contributors, and you can edit this later to remove or add additional people.

PIR-contributors.png

  • Status: You can use this new drop-down to set the status of a Post-Incident Report and let resolvers and contributors know how it's progressing through the review and sign-off process.

PIR-status.png

  • Actions: We've moved the 'Add Action' button to the top of the report so you can add action items from any tab of the report. You can also see the report and navigate between tabs as you're adding actions, which makes it easier to reference what you've written in the report and any actions that you've already created or completed.

PIR-actions-sidebar.gif

Trigger flows from BlazeMeter, Dynatrace, and Moogsoft

Another three new app triggers are now available from the Apps tap of the Flow Designer palette (click a trigger name for more info):

You can use these new triggers to initiate flows when xMatters receives signals from a BlazeMeter API Monitoring alert, a Dynatrace problem, or Moogsoft alert.

New workflow for Pingdom

We've just released a new version of our Pingdom workflow that you can install directly from within xMatters! (If you've been following this space, then you know we're updating our workflows so they're easier to install and get started—more info here).

pingdom-install-workflow.png

Support notes (week of April 5-9)

xMatters Internal Reference No. Summary
COR-37052 Dashboards - Event Traffic widget (usability fix): Ensured the correct error message is displayed when users don't have permission to view the report.
COR-36955
(SUP-23006)
Messaging - Inbox (usability fix): Corrected issues that caused messages to display with improper sizes and scroll bars, and that included parentheses as part of links.
COR-36843
(SUP-22996)
Flow Designer: Fixed an issue that caused warning messages to appear when multiple responses are connected to a single step.
COR-36599
(SUP-22946)
Reporting - xMatters Agent: Fixed an issue that caused disconnected events to appear in the User Performance report.
COR-36196
(SUP-23032)
Voice notifications: Corrected an issue that caused notifications to deliver messages using the incorrect language. 
COR-36754 Integration Builder (cosmetic fix): Adjusted the Script Editor parameters so long form titles are not hidden by the page buttons.

March 29-April 2, 2021

Trigger flows from Grafana

Another new App trigger has hit the Flow Designer palette! You can use the Grafana Alerts trigger to initiate flows when xMatters receives signals from Grafana:

grafana-alerts-trigger.png

New workflow for Datadog

We've added a new workflow for Datadog—like the two other workflows we released recently, you can install this workflow directly from within xMatters. These workflows include a pre-built flow that creates an event when xMatters receives a signal from the external system. When on-call resources respond to the event notification, they have the option to initiate an incident.

datadog-install.gif

Signals report: Refresh & handling of deleted workflows and triggers

The Signals report now includes a Refresh button that you can use to update the report to see the latest signals received by your xMatters instance:

signals-report-refresh.png

We've also made it easier to identify signals associated with deleted workflows or triggers. Now when you delete a workflow or trigger, any existing report entries for signals associated with the deleted trigger are grayed out and display the trash can icon:

signals-report-deleted.png

Support notes (week of March 29-April 2)

xMatters Internal Reference No. Summary
COR-36685
(SUP-22950)
Groups - shift-based rotations: Fixed an issue where changing the start time of a shift with a shift-based rotation would not properly reschedule the rotation.
COR-35106 Incident Console (usability fix): Updated the layout and positioning of some UI elements in the Resolvers area to prevent overlaps and address some display issues on some browsers.
COR-36701
(SUP-22971)
Integration Services: Fixed an issue where some users were unable to access the legacy Integration Services pages in the web user interface.
COR-36755
(SUP-22975)
All Events report - messages: Fixed an issue where the notification message was unavailable for some archived events.

March 22-26, 2021

Trigger flows from AWS Cloudwatch, Prometheus Alertmanager, and AppDynamics

We've just added another three new app triggers to the Flow Designer palette (click a trigger name for more info):

You can use these new triggers to initiate flows when xMatters receives signals from an AWS Cloudwatch alarm, a Prometheus Alertmanager webook, or an AppDynamics webhook.

Filter the All Events report by multiple forms

We've improved the filtering capabilities of the All Events report — you can now use the Form filter to select more than one form at a time. This makes it easier to view event traffic across multiple forms in your organization:

all-events-form-filter-multiselect.png

Export the Post-Incident Report as a PDF

The Post-Incident Report export includes a new option to Print to PDF. This saves time if you don't need to make any formatting or styling edits in a word processor before you convert the report to PDF for distribution:

PIR-PDF-export.png

Signals report: View related incidents

The Signals report now includes a Related Incident column to help you better understand which signals initiated incidents in xMatters. The Incident IDs displayed in this column are hyperlinks to the Incident Console, where you can get more context about the incident:

signals-related-incident.png

Support notes (week of March 22-26)

xMatters Internal Reference No. Summary
COR-36612
(SUP-22965)
Messaging page - scenarios: Fixed an issue that caused the messaging page to cap the number of displayed scenarios per form to 100.
COR-35955 All Events report - date picker: Corrected an issue where an error message was displayed instead of valid data when  the date picker was set to 90 days.
COR-35215
(SUP-22789)
Recent Events report - export: Fixed an issue that caused the exported report to display failed SMS notifications as delivered.
COR-35003 Workflows - import (usability fix): Corrected an error that caused imported workflows to have broken breadcrumb links back to the Workflows page.
COR-36647
(SUP-22968)
xMatters REST API - GET /forms: Improved performance when accessing endpoint under certain conditions.
COR-36632
(SUP-22966)
xMatters REST API - POST /integrations: Ensured the proper error message was used to provide valid information on why a submission failed.
COR-36168 Events - processing: Fixed an issue that caused some events to not process correctly, leading to a backlog.

March 15-19, 2021

New workflows for Microsoft Azure and Google Cloud Operations Suite

We've just added two new workflows for Microsoft Azure Monitor and Google Cloud Operations Suite. Instead of having to download and import a .zip file, you can install these workflows directly from within xMatters just select the workflow from the list of available templates, and then click "Install"!

microsoft-azure-install.png

To ensure you're up and running quickly, these workflows include a pre-built flow that creates an event when xMatters receives a signal from the external system. When on-call resources respond to the event notification, they have the option to initiate an incident:

microsoft-azure-flow.png

You can then use Flow Designer's powerful visual interface to further customize or enhance the workflow's functionality to meet your organization's specific needs.

Trigger flows from Pingdom

We've added another new app trigger to the Flow Designer palette for Pingdom Check Alerts. You can use this trigger to initiate flows when xMatters receives signals from a Pingdom webhook:

pingdom-trigger.png

Select an existing Slack or Microsoft Teams channel to collaborate on an incident

You can now search and select your existing Slack and Microsoft Teams channels when you add a collaboration channel to the Incident Console. This is handy for connecting to your predefined MIM channels, or for incidents that escalate quickly and already have active chat channels before you get into the Incident Console.

Here's what this looks like for Slack (for Microsoft Teams, you'll need to search for a team and a channel):

select-slack-channel.gif

Support notes (week of March 15-19)

xMatters Internal Reference No. Summary
COR-35973 Incidents - change incident owner: Corrected an issue that restricted changing an incident owner to users with Company Supervisor permissions.
COR-35945
(SUP-22916)
Groups - Group export: Modified report settings to ensure exported results match the filtered results displayed in the web user interface.
COR-35751
(SUP-22893)
Messaging - scenario permissions: Fixed an issue that caused the web user interface to experience delays in displaying the Scenario Permissions window.
COR-36018
(SUP-22901)
Messaging page: Corrected an issue that caused delays in displaying the list of available messaging forms.
COR-35873 All Events report - export: Fixed an issue where the user ID was not displayed properly in the exported report.
COR-35868 Flow Designer - Responses: Corrected an issue that prevented some property information from passing correctly to downstream steps.from
COR-35942 Incident Console - export: Fixed an issue that caused message discrepancies in the Timeline of the exported incident.

March 8-12, 2021

Add xMatters Conference Bridge collaboration channels from the Incident Console

You can now add xMatters-hosted conference bridges to an incident from the Incident Console. This is useful for workflows that don't automatically create collaboration channels when initiating incidents (such as the default xMatters Incident Management workflow).

You have the option to Create new bridge or to search for and Link existing bridge:

conference-collaboration-channels.png

Real-world incident acknowledged times

Wish an incident's 'Time to Acknowledge' metric reflected when the first resolver became engaged? Well, now it does! The Incident Console now sets an incident's acknowledged time to when the first resolver became engaged, or when the incident's status was updated from 'Open' to another value (e.g., 'In Progress')—whichever happens first.

incident-acknowledged-timeline.png

If that doesn't quite match when a resolver first started working the incident in the real world, you now also have the option to update this metric to the exact time you want for your records:

editable-time-to-acknowledge.png

Find events related to an incident

Need to find the events related to particular incident? Don't worry—you won't need to scroll through all of your events. We've added a new Related Incident filter to the All Events report that allows you to easily search for events by their incident ID. You can also sort the table by incident ID by clicking the Related Incident column header.

all-events-related-incident-filter.gif

Support notes (week of March 8-12)

xMatters Internal Reference No. Summary
COR-35899 Recent Events report - search and filter: Fixed an issue where where the search bar displayed truncated information, and where the report did not properly apply search filters to returned results.
COR-35887
(SUP-22894)
Subscriptions - Add subscription: Corrected an issue that caused a truncated list of device types to display when expanding the Devices list.
COR-35688
(SUP-22882)
Messages - Create message (usability fix): Updated the behavior of the message editor to improve some functionality and to ensure it identifies the correct default font style.
COR-35516
(SUP-2832)
Integration Builder - inbound integrations: Updated the error message to identify the underlying issue for some authentication problems and assist in troubleshooting.
COR-35748
(SUP-22899)
Flow Designer - Switch step: Corrected an issue where opening a new Switch step caused Flow Designer to return the user to the Workflows page.

March 1-5, 2021

Automatically kick off Zoom Meetings & Microsoft Teams Online Meetings

We've added new Zoom 'Create Meeting' and Microsoft Teams 'Create Online Meeting' steps to Flow Designer. Include these steps in your flows to automatically create these meetings as part of your workflow processes:

zoom-msteams-meetings.png

When you configure these steps, you can specify an "Incident ID" to associate the meeting with an incident in xMatters — and add a link to the meeting in the Collaboration section of the Incident Console.

Trigger flows from Datadog

There's a new app trigger in the Flow Designer palette for Datadog Monitor Alerts. You can use this trigger to initiate flows when xMatters receives signals from a Datadog webhook:

Datadog-trigger.png

Edit an incident's detected time

Want to fine-tune the 'Time to Detect' metric to reflect how long it actually took to detect the incident in the real world? You can now update the default value of this metric by editing the Impact Start time of the incident and when it was Detected:

editable-detected-time.png

See who's collaborating on xMatters conference bridges

The Incident Console now includes information about who's collaborating on xMatters conference bridges. The Collaboration section displays how many people are currently on the bridge, and you can click to view more information about who's participating:

conference-participants.png

We've also added icons to the Resolvers section to indicate which resolvers are currently on a bridge associated with the incident:

resolver-connected-to-bridge.png

Filter Signals by HTTP status

We've added a new filter to the Signals report to view signals based on their HTTP Status Code. For example, you could look up signals with status code values that are "Failures (4xx, 5xx)" to help identify incoming signals that may not be formatted correctly:

signals-HTTP-status-code.png

Support notes (week of March 1-5)

xMatters Internal Reference No. Summary
COR-35646
(SUP-22874)
Reports - Conferences: Fixed an issue where deleting a  conference bridge host caused the report to display an error message instead of a list of conference bridges.
COR-35617
(SUP-22869)
Reports - All Events: Corrected an issue that caused the date range to reset to the current date into the "to" field instead of the user selected date.
COR-35593
(SUP-22870)
Messaging - recipients: Fixed an issue that prevented users from adding recipients to their messaging forms in Internet Explorer 11.
COR-35564
(SUP-22861)
Reports - All Events: Corrected an issue where attempting to open an event whose initiator has been deleted resulted in a timeout error.
COR-35544
(SUP-22860)
xMatters REST API - GET /subscription-forms: Fixed an issue where the property definitions were not returned in the order specified in the web user interface.
COR-33526 Incident Console - timeline (cosmetic fix): Modified the spacing around timeline entries to ensure they don't overlap one another.
COR-35436
(SUP-22828)
Messaging: Fixed an error that prevented users from accessing the Messaging page when using certain proxy settings.

About the early access delivery process

Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:

  • Enrollment in EAP can be turned on any time through a support request.
  • Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).

For full details, refer to the official On-Demand Deployment Process & Early Access article.

 

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6 Comments

  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of March 8-12, 2021:

    Updates include:

    • Add xMatters Conference Bridge collaboration channels from the Incident Console
    • Real-world incident acknowledged times
    • Find events related to an incident
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of March 15-19, 2021:

    Updates include:

    • New workflows for Microsoft Azure Monitor and Google Cloud Operations
    • Trigger flows from Pingdom
    • Select an existing Slack or Microsoft Teams channel to collaborate on an incident
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of March 22-26, 2021:

    Updates include:

    • Trigger flows from AWS Cloudwatch, Prometheus Alertmanager, and AppDynamics
    • Filter the All Events report by multiple forms
    • Export the Post-Incident Report as a PDF
    • Signals report: View related incidents
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of March 29-April 2, 2021:

    Updates include:

    • Trigger flows from Grafana
    • New workflow for Datadog
    • Signals report updates: Refresh & handling of deleted workflows and triggers
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of April 5-9, 2021:

    Updates include:

    • Add other collaboration channels from the Incident Console
    • Post-Incident Report improvements
    • Trigger flows from BlazeMeter, Dynatrace, and Moogsoft
    • New workflow for Pingdom
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of April 12-16, 2021:

    Updates include:

    • Keep tabs on the status of your Post-Incident Report
    • More consistent messaging experience between mobile app & web UI
Article is closed for comments.
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