Our final retro video game inspired release, Zaxxon, is now live in production! We might have run out of letters for video game themed releases, but we're certainly not going to stop innovating on and building the best service reliability and incident resolution platform in the business. Which means, of course, that we'll need a new theme...
After a lot of suggestions, several rounds of voting, and several surprisingly passionate arguments, we're excited to announce that our next release naming theme will be mythical creatures and legendary beasts!
That means we're now hard at work on our next quarterly release, Alicanto, which will be rolling out in the June/July 2025 time frame.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Alicanto release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that aren't covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the dates we're expecting the release to be available:
-
Non-production environment access: Tuesday, June 24, 2025
- Production environment access: Tuesday, July 22, 2025
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
July 7 - 11 2025
Feature Spotlight on System Audit Report
Audit reports are vital tools that help you manage, track, and troubleshoot your systems and workflow components. The System Audit Report combines essential audit information for users, devices, groups, and workflows into one place.
Each record in the report indicates the name of what was changed, when the change occurred, details about the change (including before and after values, where available), where the change was made, and who made the change.
And what if you want to see specific information such as just changes to custom steps or only the changes you made? Use the report's powerful search and filter options to quickly and easily focus on the data you need.
Support notes (week of July 7 - 11, 2025)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-127372 (SUP-30392) |
Inbox - message formatting: URLs within messages in the Inbox should now be clickable and not rendered only in plain text. |
| COR_127283 | Groups (usability fix): Clicking the name of a shift on the Members tab (or in the toast message after adding a member to a shift) should now redirect you to the shift details, not the group's Overview tab. |
June 30 - July 4 2025
Feature Spotlight on preview shift escalations
If you have complex shift escalation timelines and rotations, you can ensure your shifts are scheduled correctly and that members rotate as expected by using the ‘Preview Escalations’ feature. While editing your escalations, you can preview the escalation timeline for up to ten rotations into the future. The preview contains information about the configured rotation, shift members, wait times, and off-duty members.
Support notes (week of June 30 - July 4)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-126344 COR-124698 (SUP-30333) |
Groups - validation: Fixed an issue where valid groups would be mistakenly flagged with the "Group has members without notifiable devices" warning in the Groups list. |
| COR-126439 (SUP-30325) |
Historical On-Call Report: Fixed an issue where the Historical On Call Report would not display any data if the date range extended past the available data retention limit. |
June 23 - 27, 2025
Alicanto release overview
On Tuesday, June 24, the latest features from our Alicanto release appeared in non-production instances! These updates include our new ServiceNow Next Generation Integration, improved User Schedule views, Live Call Routing voicemails, automated updates in collaboration channels via playbooks—and lots more. If you're wondering what else is new, our Alicanto Release Overview is your complete guide to everything that's included.
Feature Spotlight on Scheduled Trigger
In xMatters, flows are kicked off by incoming signals—but what if you need a flow to run based on a specific schedule, or you need to retrieve information from a tool that can’t send signals? With the Scheduled Trigger, Base and Advanced customers can initiate flows automatically at specified intervals. For example, you can configure a flow to run every seven days or every 12 hours, allowing you to constantly query other systems without the need for additional complexity or add-ons.
Support notes (week of June 23 - 27)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-126486 | Incident Console - assigning roles: Fixed an issue where attempting to assign a new Incident Commander would fail unless the current IC was performing the action. |
| COR-126324 (SUP-30329) |
Dashboards - Send Message widget: Fixed an issue where users would encounter an error message when attempting to schedule a message using the Send Message widget. |
| COR-126042 (SUP-30279) |
Messaging forms - properties: Fixed an issue where not all of a form's properties were available when creating messages. |
June 16 - 20, 2025
Custom step names in step output palette
So you can more quickly find the right output when you have multiple steps that share the same type, step configuration now shows custom step names from earlier in the flow. If you have a lot of customer steps in Flow Designer or a larger canvas with a longer flow, you can also search by the custom name to make it easier to locate the step you need.
Feature Spotlight on incident tasks
Effective incident response is all about communication, which is why xMatters gives resolvers and incident commanders the ability to manage tasks from within the Incident Console. Throughout the response process, teams can easily create, assign, add due dates, and update tasks from the dedicated ‘Tasks’ section, so everyone knows who is tackling which issues, and what still needs to be done.
During an incident, some tasks—such as sending stakeholder communications—may need to be carried out more than once. To handle these cases, you can create a task that repeats at a specified interval, so teams don’t have to worry about missing important tasks that need to be performed multiple times.
Support notes (week of June 16 - 20)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-125760 (SUP-30188) |
Messaging - Scenario Attachments: Fixed an issue that prevented users from previewing attached files on their scenarios. |
| COR-124711 | User Profile - Schedule: User schedules should now be displayed using the time zone of the user whose schedule it is, and not the time zone of the user viewing the schedule. |
June 9 - 13, 2025
Incident ID links to incidents
You can now navigate straight to a specific Incident Console by clicking the relevant ID in the Incidents list. This means if someone shares just an ID with you, you can use the powerful sort and filter options to quickly find and navigate to the right incident with a single click.
Feature Spotlight on service changes
Change is one of the most common causes of incidents. When something goes wrong with one or more of your services, one of the best places to start your investigation is to check for recent changes to those services—or the services they depend on.
Because digital services can experience thousands of changes per day, xMatters embeds change information directly into its service dependencies maps to enable resolvers to easily identify recent changes to services in the context of incidents, gain greater insight into potential root causes, and more quickly take action to mitigate and resolve the issue.
Support notes (week of June 9 - 13)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-125098 (SUP-25874) |
Reports - Historical On-Call Report: To avoid cluttering the report, shift segments shorter than one minute are no longer included. |
| COR-124536 (SUP-30110) |
Shifts - shift occurrences: Fixed an issue that caused shifts that should only occur on the 31st of the month to also appear on months ending on the 30th. |
| COR-116753 (SUP-29101) |
Inbox - notifications: Corrected an issue where the names of Slack devices were not being displayed properly in the Inbox. |
| COR-124688 (SUP-30138) |
Users - Export: Fixed an issue to that caused users to see an error when trying to export a list of users with applied filters. |
June 2 - 6, 2025
Feature Spotlight on impacted application dependency map
Understanding how an incident is affecting an organization’s services is crucial for determining where resolvers need to focus and how to distribute the right resources. The impacted services dependencies map, accessible from the Incident Console, allows teams to quickly view which services are impacted, investigate which other services may be affected or had recent changes, identify potential root causes, and run automations for impacted services.
To better visualize potential issues, you can enable different display settings. For example, you can select 'Show Potentially Impacted Applications' to have xMatters automatically expand the map and highlight potentially impacted application service in red, enabling teams to quickly identify what needs critical attention.
Support notes (week of June 2 - 6)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-124542 (SUP-30142) |
Groups: Fixed an issue that caused some users to see an error message when accessing the Groups page. |
| COR-124412 (SUP-30108) |
Groups - Shared Calendars: Fixed an issue where some shared calendar links weren't updating correctly. |
| COR-124447 (SUP-30093) |
Live Call Routing - Custom welcome messages: Fixed an issue that prevented users from hearing the default welcome message after custom messages were deleted. |
| COR-124316 (SUP-30109) |
Groups - Shifts: Corrected an issue that caused an error when shift members with set escalation types were rotated between off-duty and on-duty. |
| COR-123417 (SUP-29264) |
Messaging - notifications: Fixed an issue where responding to a notification from the Inbox returned a 504 gateway timeout error. |
May 26 - 30, 2025
xMatters Terraform Provider
If you don't want to spend time manually managing users or keeping your xMatters service catalog in sync, you can use the new xMatters Terraform Provider to manage xMatters as code. Simply include it in your Terraform configuration to keep your services, service dependencies, users, and sites aligned with the rest of your infrastructure.
Feature Spotlight on the incident timeline
Ensuring there’s a clear record of what’s happened during an incident is key to an efficient response and post-incident review process. In the xMatters Incident Console, the timeline displays important events that have occurred during the incident, such as changes to an incident’s status or severity, incident commander and resolver updates, collaboration channel information, and notification responses. To keep everything organized, you can sort and filter the timeline to locate the details you need quickly or add notes to provide additional context for specific events.
Support notes (week of May 26 - 30)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-124095 (SUP-30086) |
User Schedule: Ensured users with the appropriate permission settings could accurately view, add, and delete temporary absences. |
| COR-123826 | Flow Designer - Create Alert step: Fixed an issue that prevented users from successfully opening the edit menu for a response option on the canvas. |
| COR-123986 (SUP-30093) |
Reports - Historical On-Call report: Corrected an issue the prevented some users from seeing entries in the Historical On-Call report. |
May 19 - 23, 2025
Feature Spotlight on adding links to services
Managing a digital service can be complicated, as typically there are many tools, documents, and other collateral that must be easily accessible and discoverable during an incident. To help resolvers access these resources quickly, you can add up to 100 links on a service's Overview tab—and resolvers can see the first three immediately via a popover for quick access during an incident:
Support notes (week of May 19 - 23)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-37698 | Incidents - Post-Incident Report: Fixed an issue that prevented users from completely deleting tables while inaccurately showing a message that the Post-Incident Report section was successfully updated. |
May 12 - 16, 2025
REST API Get Groups endpoint update
We've updated the REST API Get Groups endpoint with a new parameter so you can easily identify groups with users who have a specific license type. Use members.licenseType to return any group that has at least one member of the specified license type.
Feature Spotlight on repeat escalations
Sometimes things can happen that prevent team members from responding to a notification before it reaches the end of the escalation path without a response. When this happens, you might want to try notifying the team over again—just in case somebody’s finished what they were doing and is now available to respond.
When scheduling an on-call shift, you can select ‘Repeat Escalations’ to repeat an escalation path from the beginning after a specified amount of time, for a set number of times. This gives resolvers another chance to acknowledge notifications and gives you increased confidence that critical alerts always receive attention whatever the circumstances.
Support notes (week of May 12 - 16)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-123180 (SUP-29938) |
Incidents - Automations: Fixed an issue that caused the Submit button to be intermittently disabled when users viewed an automation created by an Incident Automation trigger. |
| COR-122971 | Messaging - form sections (usability fix): Ensured that users only see error or warning messages where there are valid reasons to show them. |
| COR-121715 | Reports - Alerts report: Fixed an issue that caused alerts to be removed from the Alerts report if their associated workflow was deleted. |
May 5 - 9, 2025
User Upload template updates
The User Upload allows you to make bulk changes to your users in xMatters more efficiently. By using the template you can easily create, update, deactivate, or delete users in one file upload.
We’ve updated the User Upload template from v1.5 to v1.6 to add new fields to the file. Now, when you download the list of users from your instance, you’ll see two new fields: 'Externally Owned Status' and 'External Key' so you can more easily identify externally managed users. These fields are also processed when you upload a file through the User Upload feature. Additionally, the 'Status' field is also processed through the User Upload, so you can easily specify active and inactive users.
You can still use previous versions of the User Upload template to send in files, but the 'Status', 'Externally Owned', and 'External Key' fields will be ignored.
Feature Spotlight on empty shifts
In an on-call group, shifts without any members are called “empty shifts”. When an empty shift is active and a notification is sent to it, there are no members assigned to receive the notification (members of other active shifts may still receive the notification). Shifts may be empty when they are initially created while setting up your group or they might become empty when you or other group admins adjust the roster.
Empty shifts are clearly identified in the calendar so you can quickly locate shifts without any members and know for certain your services are covered.
Support notes (week of May 5 - 9)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-122670 (SUP-29895) |
Flow Designer - Create Alert step: Fixed an issue that caused users see an error message on the Caller ID Override field of the Create Alert step. |
| COR-116682 | Reports - System Audit Report: Ensured all table fields displayed accurate, human-readable text strings. |
| COR-121880 (SUP-29788) |
Groups - Shifts: Corrected an issue to ensure shifts that repeat once per month are created correctly. |
| COR-121166 (SUP-29035) |
Roles and Permissions (usability fix): Updated an incorrect description for a role. |
April 28 - May 2, 2025
Feature Spotlight on on-call shift reminders
When you have a lot on your mind it’s not always easy to keep track of when you’re scheduled to be on call. To make sure you always know when you’re needed, you can set up on-call reminders for your shifts. When enabled, xMatters sends a notification to your push or email devices to remind you when you have an upcoming on-call shift. These reminders don’t require a response, so you can set up to six reminders to act as a virtual snooze button for anywhere from one minute to two weeks before your shifts. And for extra reassurance, reminders ignore your device timeframes so no matter how your devices are configured, you can rest easy knowing you’ll always get the message!
Support notes (week of April 28 - May 2)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-121708 | Alerts report - User Delivery tab: Fixed an issue that prevented users from seeing valid end of escalation information on the group info card. |
| COR-121945 | Messaging (usability fix): Improved the user experience by removing unnecessary warning messages when navigating between forms that have collapsed form sections. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
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Highlights and support notes added for week of May 5 - 9, 2025.
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