Like mysterious footprints in the forest, signs of something huge have been building… and now our latest release, Bigfoot, is ready to step into the clearing! While the legendary creature may be hard to track, this release is all about making incident response clearer, faster, and easier to follow than ever before:

• Guide teams to faster resolution with the Incident AI Agent, which automatically provides summaries, suggests resolvers, and recommends next steps.
• Keep customers and partners informed with public status pages that share real-time updates—no xMatters login required.
• Use the mobile user schedule calendar views to stay on top of your shifts, identify when you're on call, and view any upcoming absences while you're on the go.
• Gain deeper insight into how each call was handled from start to finish and troubleshoot any configuration issues with the Live Call Routing report. 

And so much more! Read on to learn more about what we've been working on...

Availability

Before you scroll down to see all the improvements included in this release, here are some important dates:

• Non-production environment access: Tuesday, September 23
• Production environment access: Tuesday, October 21 (enabled between 10:00-10:30am Pacific)

Though we aim to include as many features in each release as we can, it's possible that not everything in the release will be available at the same time. If that's the case for a specific feature, we'll include a note about availability in its write-up below.

Sneak peek

As a special bonus, we're also giving you a sneak peek at a feature we're working on for a future release:

• xMatters Microsoft Teams App – Built to simplify communication and control, with new features powered by Microsoft’s latest framework.

Incident response & service intelligence

The xMatters service reliability platform combines incident management capabilities with service intelligence to give teams the situational awareness they need to respond quickly to digital service interruptions, proactively reduce occurrences, and continually deliver value to customers. In this release, we're introducing the new Incident AI Agent, public status pages, and more.

Incident AI Agent

Availability: EAP release for North America, production release for all other regions

Incident response can be complex, especially when time is critical and context is scattered. The xMatters Incident AI Agent is a purpose-built conversational assistant that helps incident commanders and resolvers move faster by surfacing relevant context from past incidents, service dependencies and ownership, and best practices. It can suggest who to pull in, summarize the incident so far, recommend next steps, and even draft stakeholder updates—all without leaving the Incident Console. It also understands how to use xMatters and can answer questions or provide guidance on tasks like creating a task list or sending a message to subscribers.

By continuously learning from your environment, the Incident AI Agent reduces manual effort and helps teams recover faster. Whether you're deep in triage or coordinating across teams, it’s designed to reduce MTTR, improve availability, and give engineers more time to focus on innovation instead of firefighting.

Public status pages

Availability: Production release

Not all stakeholders have xMatters accounts, but they still need to know what’s going on. Public Status Pages let you share real-time incident updates and service health externally, using a custom subdomain (for example, acme.statuspage.xmatters.com). These pages are accessible to anyone on the internet, making it easy to keep customers and partners informed without fielding individual support requests.

Need to limit visibility? You can restrict access so that only specific audiences can view the content. Whether fully public or selectively restricted, these pages give you flexible and secure ways to communicate with the people who need to know—without requiring xMatters licenses.

Note: The ability to restrict visibility to specific audiences has been postponed to our Centaur release so we can include support for email domain restriction capabilities.

Inline editing on the Incident Console

Availability: Now available in xMatters

Keeping incident details up to date shouldn’t slow you down. Previously, editing required switching into a separate mode using the 'Edit' button—great for bulk updates, but not ideal for quick changes. Now, you can click directly into the incident description or property fields to make updates without leaving the console or interrupting your workflow.

Automation & integrations

Seamless connections between tools are essential to efficient incident response. By reducing manual effort and streamlining handoffs, these integrations help teams stay aligned, maintain accuracy, and move quickly when it matters most. In this release we're introducing the ability to copy a flow trigger form, new Jira and ServiceNow steps, and more.

Copy Flow Trigger forms

Availability: Production release

Flow Trigger forms now support the ability to copy a form (just like Messaging forms), making it easy to duplicate an existing form within a workflow. Select “Copy' from the form’s context menu, give it a name and description, and xMatters will create an exact replica in the same workflow. Whether you're building variations or testing updates, this feature saves time, reduces manual errors, and helps maintain consistency across your flows, so you can focus on more important tasks.

Jira dynamic steps 

Flow Designer now includes two new Jira steps: 'Create Issue in Project' and 'Update Issue in Project'. When you add one of the steps to your flow, simply choose the project and the type of issue you want to work with, and Flow Designer retrieves all of the available fields for that issue type from Jira, allowing you to select which ones should be step inputs.

As the legacy Jira steps only supported standard fields, support teams tracking customer issues with custom fields like 'Customer Severity' or 'Support Region' could require additional steps or custom scripting. Now, you can map those fields directly in their flows without any additional work.

ServiceNow: updated error handling for dynamic steps

The updated ServiceNow Create Record and Update Record steps now include built-in error handling, allowing workflows to continue even if a step fails. Instead of halting the entire flow, you can disable the “Fail Step” option and use the new Result output—Success or Failure—with a Switch or Condition step to reroute, retry, or log the issue. This gives teams more control and flexibility without needing to build custom steps, helping maintain resilient workflows and ensuring critical actions like notifications and escalations still run when something goes wrong.

ServiceNow Pull Data Sync 

The new ServiceNow Pull Data Sync feature allows xMatters to connect directly to the ServiceNow API to import user and role data. Administrators configure the sync by mapping ServiceNow roles to xMatters license types and defining how user properties should be handled—whether to overwrite, update only if empty, or leave unchanged. Default values can be set for missing or invalid data, and once the configuration is complete, the sync runs manually and generates a report showing processed records and any issues.

By shifting synchronization control to xMatters, this feature removes the limitations of the previous ServiceNow-based sync. It avoids reliance on ServiceNow app functionality, supports more complex configurations, and helps prevent performance issues caused by large sync jobs.

Terraform provider – device management

The xMatters Terraform provider now supports device management, allowing user contact methods to be defined and maintained as code. Devices are declared as Terraform resources with attributes for type, delivery details, and user association. This enables teams to provision, update, and reference notification paths using the same infrastructure-as-code workflows they already use for managing users and services. Device data sources also allow querying existing devices, making it easier to connect users to the right notification channels dynamically.

Managing devices as code eliminates manual configuration and ensures consistency across environments. It also improves traceability and onboarding by linking notification paths directly to versioned definitions. 

Sneak Peek: xMatters Microsoft Teams app

The upgraded xMatters app for Microsoft Teams introduces a more flexible way to make staying connected and in control easier than ever. Built on the latest Microsoft Teams framework, this release supports provisioning Teams as a device, allowing the same easy setup as email or SMS. Admins can now import devices in bulk, refine notification delivery, and control which xMatters instances users can access. The login experience is also simplified—you can select from an approved list instead of manually typing URLs.

User experience & messaging

User experience & messaging is a core part of xMatters, providing a reliable way for users to interact with tools and communicate quickly to keep teams connected when it matters most. In this release we're helping teams get a better insight into how their on-call shifts are scheduled with highlighted mid-shift rotations and bringing a new page for managing subscriptions.

Mid-shift rotations

Availability: Production release (for the Who's On-Call report)

Although mid-shift rotations aren’t new, in Bigfoot we're making them more visible. The User Schedule page, Group Schedule page, Who's On-Call report, and On-Call Right Now panel on a Group's Overview page now highlight when a rotation happens in the middle of a shift, so group members and admins can see exactly when roles change and plan accordingly.

Whether you're an SRE prepping for a primary role after lunch or a manager reviewing group schedules, this added awareness helps teams stay aligned and ready. It also supports smarter escalation planning, giving admins the context they need to adjust coverage when it matters most.

Manage Subscriptions page

The new Manage Subscriptions page introduces a centralized interface for viewing and managing subscriptions across users and teams. Admins and supervisors can filter subscriptions by name, owner, or subscriber, perform bulk actions like deleting or changing ownership, and export subscription data to a CSV file for documentation or analysis. This replaces the previous user profile tab experience, which was limited and difficult to navigate at scale.

Reporting & analytics

The reporting capabilities of xMatters provide visibility and insight across your entire service landscape, helping teams identify opportunities for continuous improvement and enabling more effective, efficient incident response. For this release we've updated our Live Call Routing report and a simplified Activity report for Flow Designer.

Live Call Routing detailed report

The new Call Details page enhances our Live Call Routing report by providing a detailed timeline of each call. Instead of a basic list, users can now drill down into individual records to see which groups were selected, which users were contacted and in what order, who picked up or missed the call, what actions were taken, and how long each leg of the call lasted. This level of detail helps teams understand how calls were routed and whether the routing logic is working as expected.

By surfacing granular call data, this feature supports auditing, troubleshooting, and continuous improvement of on-call configuration by making it clear where delays occurred and how users responded.

Simplified Activity report for Flow Designer

Availability: Now available in xMatters

We’ve updated our integration logging to include two formats: 'Simple' & 'Verbose', making it easier to locate and interpret log statements. The simple log captures only essential details like status codes and endpoint URLs, helping developers focus on their own log statements without being buried under large HTTP payloads. Both formats are generated for each flow and can be viewed or exported independently.

Mobile updates

When teams are on the move, the xMatters mobile apps keep incident response within reach. By putting critical tools at users’ fingertips, xMatters makes it simple to stay connected, take action, and collaborate effectively—no matter where the workday leads. In Bigfoot we've added Day, Week, Month, and List views for the User Schedule.

User Schedule calendar views

Mobile users can now view their on-call schedules with more clarity and flexibility using the updated calendar views in the User Schedule. Use the List view for a top-down agenda-style summary, Month view for a broader at-a-glance perspective, and Day view for detailed shift information. Each view includes group and shift names, start and end times, and primary/secondary on-call members—with the user’s name bolded when they’re assigned to a role.

If a user belongs to multiple groups, they can use the new group filter to show only the shifts that matter to them. The filter lets team members select one or more groups they're part of, making it easier to stay focused when managing several schedules. Replacement shifts, where the user is covering for someone temporarily absent, always appear on the calendar and cannot be hidden with the filter.

 These views help users stay informed and plan ahead, whether they’re checking short-term coverage or reviewing long-term workload. For example, an SRE away from their laptop can quickly confirm they’re primary on-call later in the day and return to the office with time to prepare, or a resolver can easily review any upcoming scheduled absences. Note: replacement shifts—where a user is covering for someone else—will always appear in the calendar and cannot be filtered out.

Early Access Program & feature delivery update

The goal of our current delivery model is to balance feature delivery with customer change management processes. This means providing visibility into upcoming changes for customers that want it, while allowing other customers to have a more standard non-production environment that matches production.

If you aren't familiar with the current model, we release features only visible to admins/developers at a faster pace than the quarterly release process. These features should not impact end users until a customer provisions them into their workflow. Customers can opt their non-production environments into the Early Access Program to see features and functionality enhancements that impact end users before they're released on a quarterly basis. All customer non-production environments are updated four weeks prior to an official quarterly production release to allow for testing and training on new features.

We regularly reevaluate and improve our deployment processes to ensure they reflect industry best practices and customer feedback. For more information about our deployment process, see our xMatters Deployment and Early Access article. We'll update that document whenever we make a change, and let you know about the change through other appropriate channels.

Learn more

These are the main features for this release but, as always, there are several other small changes and enhancements we're delivering to keep xMatters forging ahead. As always, detailed information and instructions for using these new features will be available in our online documentation.

We hope you enjoy everything we've packed into the Bigfoot release, and we're looking forward to seeing you again soon for Centaur...

The information in this article is the intellectual property of xMatters, an Everbridge Company, and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.