Out Run Development Highlights & Support Notes

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.


We're hard at work on our next quarterly release, Out Run, which will be rolling out in the February/March 2022 timeframe. Please follow this article this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Out Run release.

Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.

We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.

Deployment Details

For more information on how features in this article work, click the online help links embedded in each topic. As with any of our Community articles, you can click any image or animated GIF to see a larger version.

Support Notes

For a list of additional changes made in each deployment that are not covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.

January 17-21, 2022

Out Run quarterly release dates

Buckle up, because the Out Run release is coming up fast! Here are the dates you'll want to watch for:

  • Non-production environment access: Tuesday, February 15
  • Production environment access: Tuesday, March 1 (enabled between 10:00-10:30 am Pacific)

Also, watch for the complete Out Run feature overview, coming on Tuesday, February 15!

Support notes (week of January 17-21)

xMatters Internal Reference No. Summary
All Alerts report - exporting: Fixed an issue where the All Alerts page created an empty export file for a specific date range.
Recent Alerts report - Timeline: Corrected an issue that prevented users using languages other than English and French from viewing an alert timeline.
COR-44308 Flow Designer: Fixed an issue that prevented users from saving certain workflows where the xMatters Agent is set as a run location.
COR-44306 Groups - Dynamic Teams: Corrected an issue that prevented new dynamic teams from appearing in the Dynamic Teams list after being saved.
All Alerts report: Fixed an issue that could cause the All Alerts list to show duplicated entries in search results if an authenticating user shared a target name with a deleted user. 
Flow Designer: Corrected an issue that prevented users from opening a canvas containing multiple interconnected Merge steps. 

January 10-14, 2022

All Alerts report: First to Respond

The All Alerts report now includes information about who was the first to respond to an alert. This is helpful for checking whether someone has responded to an active alert, and for reporting purposes. You can add a 'First to Respond' column that shows who first responded to each alert, or use the multi-select filter to view alerts that specific people responded to first:


Show fewer service dependencies

By design, our service dependencies map displays a focused view of direct dependencies when you first open it. While you can easily expand the map to view additional upstream and downstream services, what if you want to collapse the map back down again to focus on specific services?

To do this, we've added new granular controls to each service so you can hide its upstream or downstream services. Simply hover over a service to access these controls (they appear as circles that contain the minus ("-") symbol). You can hover over a control to preview which parts of the map will be hidden when you click, represented as dashed lines:


Support notes (week of January 10-14)

xMatters Internal Reference No. Summary
COR-43736 Incident Console - impacted services: Fixed an issue where services recently created on a group's Overview page were not immediately available to add to an incident from the Impacted Services menu on the Incident Console.
COR-43704 Groups - Observers: Corrected an issue that caused users to see an error on the Groups Overview tab after editing Observers then viewing shift information.
COR-43708 User upload: Fixed an issue that caused some user upload jobs to become stuck in Pending state.
COR-43815 Services - dependencies map: Improved the layout and positioning of services on the dependencies map when working with a large number of services.

January 3-7, 2022

What's on tap for 2022?

The last of our seasonal code freezes is complete and now we're ready to start cranking up our release process again! Be sure to follow this article for information about the timing of the Out Run release. And if you're curious about what we have planned for this year — or, at least the first quarter or so — check out our recent blog post: What to Expect from xMatters in 2022.

Mobile: iOS 4.13 & Android 3.9

The latest versions of the xMatters mobile app include some great new features we think you'll find helpful.

Never miss a high priority alert! (iOS)

Our iOS app now supports Critical Alerts, which means you'll have the option to play a sound and display xMatters alerts on the lock screen even if Do Not Disturb is on, or your device is muted. You can turn on Critical Alerts for high priority alerts in the app's notification settings:


View impacted services & engage their owners (iOS & Android)

The Overview screen for an incident now includes the Impacted Services section, where you can view which services are reported as affected by the incident. Tap a service to view more details about it, such as its description, owner, whether it's reported in any other active incidents, and to 'notify to engage' the group that owns it:


View the xMatters instance your message was sent from (Android & iOS)

If you're logged into more than one account on the app, messages will display the name of the xMatters instance they were sent from. This is helpful if, for example, you're testing things in your non-production environment and you don't want to confuse messages with those from your production account.


Support notes (week of January 3-7)

xMatters Internal Reference No. Summary
COR-43910 Flow Designer - Activity Panel: Fixed an issue that was causing errors when clicking the "Reset Filter" button on the Activity Panel.
COR-43902 Flow Designer - Activity Panel (usability fix): Ensured the Activity Panel opens properly when accessed from steps on the canvas.
Users - Change Phone PIN: Fixed an issue that prevented users from successfully using their phone PIN after changing it.
COR-43770 Incidents List - Impacted Services: Fixed an issue that prevented the Incidents List from properly filtering and displaying Incidents by Impacted Service.
COR-43747 Flow Designer - Run Location: Corrected an issue that caused an error to appear when users clicked the Run Location tab for a step.
COR-43558 Inbox - Device History: Fixed an error that prevented users from viewing Device History if the notification included deleted device types.
COR-43441 Notifications - redirect links: Corrected an issue that prevented the response window redirect link from taking users to the linked page.
All Alerts report - filters: Fixed an issue where attempting to clear a search filter displayed an error message.

December 13-17, 2021

New workflows for Freshdesk & SolarWinds

We've added five additional low-code workflows for the following products (click the name of a workflow below for more info):

Instead of having to download and import a .zip file, you can install these workflows directly from within xMatters just select the workflow from the list of available templates and click 'Install':


These workflows include pre-built flows that create an alert when xMatters receives a signal from the external system. When on-call resources respond to the notification, they can choose to initiate an incident. You then have the option to use Flow Designer's powerful visual interface to further customize or enhance the workflow's functionality to meet your organization's specific needs.

Activity panel updates

To make it even easier to monitor and troubleshoot your flows, we've just added several great new enhancements to the Flow Designer's Activity panel:

  • Exportable logs: You can now export an Activity log to a .txt file to share it with others or view it in your preferred text editor.


  • More organized filters: The 'Flow Trigger' filter now groups Initiate Incident and Create Alert activity triggers so you can find them more easily and select or clear them all at the same time.


  • Palette and step access: To filter activity to just flows that include a particular step, click 'View Activity' from the step's options menu in the palette or in the step's header.


Support notes (week of December 13-17)

xMatters Internal Reference No. Summary
All Alerts report: Fixed an issue that caused users to have different permissions for the Recent Alerts and All Alerts views.
COR-43524 Groups - group description (cosmetic fix): Modified some display settings so long group descriptions are truncated.
COR-43507 Users - Supervisors: Fixed an issue to ensure only users with the appropriate permissions appear in the Supervisors drop-down menu.
COR-43293 All Alerts report (cosmetic fix): Adjusted the position and layout of some elements so they appear properly when the language is set to French.
COR-43238 All Alerts report - Response Highlights: Fixed an issue that prevented the group name from being displayed in the Response Highlight section.
All Alerts report (performance enhancement): Improved system performance when searching for users.
Workflows - Incident Initiation: Fixed an issue where the Incident Resolution workflow would not create incidents if the Recipients property was hidden on the Trigger an Incident form. 
Notifications - export: Fixed an issue where the exported notification report incorrectly displayed the Subscription Name in the Subscription Domain field.

December 6-10, 2021

Filter alerts by custom properties

You can now filter the All Alerts report by the values of custom properties. This is helpful for finding alerts based on specific criteria, such as a particular location, business unit, service, external ID, or external group:


Support notes (week of December 6-10)

xMatters Internal Reference No. Summary
Users - Roles: Fixed an issue that caused roles already assigned to a user to appear in the menu as available roles.
Users - Create Phone Login: Corrected an issue that prevented users from closing the Create Phone Login window.
COR-40896 Incidents - Incident details: Fixed an issue that prevented the Incident details page from loading when users resumed a timed-out session.
Admin menu (usability fix): Removed the deprecated Company Quotas page from the Admin menu.

November 29-December 3, 2021

Initiate flows from SolarWinds

We've added four new App triggers in Flow Designer. You can use these triggers to initiate flows when xMatters receives signals from the following SolarWinds products (click a link for more information):


Automatically acknowledge or close incidents in New Relic

We've added a New Relic 'Acknowledge or Close Incident' step to Flow Designer. Include this step in your flows to automatically acknowledge or close New Relic incidents as part of your workflow process:


Automatically add a comment in BigPanda

We've also added a BigPanda 'Add Comment' step that you can use to automatically add comments to your incidents in BigPanda as part of your flows:


Look up users by email, target name, web login, or custom property value

We've enhanced our Find User step to allow you to look up users by more than just the value of a custom user property you can now also find users based on their email address, target name, or web login:


View all flow activity

We've added a new All Dates option to the timeframe selector in the Flow Designer Activity panel and made it the default setting. This is really handy because it means you won't have to fiddle with the date and time pickers when you want to see flow activity from more than 12 hours ago!


Additional Ninja features now available

The following features from our Ninja Release are now available in production environments:

Archive Slack Channels

Flow Designer makes it incredibly easy to create Slack channels as part of your automated processes, but who cleans them all up later? With our new Slack 'Archive Channel' step you don't need to worry about old channels cluttering up your workspace you can automatically archive them as part of your flows:


User Profile: Redesigned change login & password

You can now change your password and phone PIN while editing your user profile. We've updated the labeling and added tooltips to make it clearer that your 'Phone Login ID' is used to dial into xMatters to retrieve alerts, while your 'Web / App Login ID' is used for the web user interface and the xMatters mobile app:


You can also access the new screens to change your web/app password or phone PIN from the More Actions menu on your user profile:


About the early access delivery process

Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:

  • Enrollment in EAP can be turned on any time through a support request.
  • Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).

For full details, refer to the official On-Demand Deployment Process & Early Access article.

Have more questions? Submit a request


  • 0
    Karla Poplawski

    Highlights and support notes added for week of December 6-10, 2021

    Updates include:

    • Filter alerts by custom properties
  • 0
    Karla Poplawski

    Highlights and support notes added for week of January 3-7, 2022

    Updates include:

    • What's on tap for 2022?
    • Mobile: iOS 4.13 & Android 3.9
      • Never miss a high priority alert! (iOS)
      • View impacted services & engage their owners (Android & iOS)
      • View the xMatters instance your message was sent from (Android & iOS)
  • 0
    Karla Poplawski

    Highlights and support notes added for week of January 10-14, 2022

    Updates include:

    • All Alerts report: First to Respond
    • Show fewer service dependencies
  • 0
    Karla Poplawski

    Highlights and support notes added for week of January 17-21, 2022

    Updates include:

    • Out Run quarterly release dates
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