We're now hard at work on our next quarterly release, Dragon, which will be rolling out in the March/April 2026 time frame.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Dragon release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that aren't covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the dates we're expecting the release to be available:
- Non-production environment access: Tuesday, March 24, 2026
- Production environment access: Tuesday, April 28, 2026
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
April 27 - May 1, 2026
Dragon has landed!
The Dragon release is now available in production environments. To read more about everything that's new, our Release Overview has all the details, including specific availability timing for features where applicable.
Support notes for the week of April 27 - May 1
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-149848 | Incidents - Attachments: Corrected an issue that prevented SAML users from adding attachments to incidents. |
| COR-149721 (SUP-32864) |
xMatters REST API - GET /devices (performance improvement): Improved the response time for requests made to the GET /devices endpoint. |
| COR-148820 COR-148270 (SUP-32668) |
Microsoft SCIM (usability improvement): Ensured SCIM integration updates to device records are successful and saved in the correct format. |
April 20 - 24, 2026
Feature Spotlight on advanced Live Call Routing configurations
Live Call Routing connects callers directly to the on-call team they need by letting them call in and select the appropriate group. It removes the need for complex call trees, conference bridges, or logging in, so users can reach the right person quickly.
For internal support lines or when you want to prevent unwanted calls, access can be limited to only users with voice devices set up in xMatters. To make navigation clearer, you can also customize the message callers hear for each option using voice recordings or text-to-speech, and tailor the overall script to provide context, describe available groups, and guide next steps. If a call is missed, callers can leave a message with details about their request, and agents receive a notification so they can follow up or route the request as needed.
Support notes for the week of April 20 - 24
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-148870 (SUP-32776) |
Users - Schedule: Improved the accuracy of the information displayed when users are viewing temporary replacements on their schedules. |
| COR-146667 (SUP-32450) |
Groups - Shifts (usability enhancement): Fixed an issue to make it easier to view shift rotations when they occur in another time zone. |
| COR-149716 (SUP-32475) |
Flow Designer - auto layout: Improved the results of the auto-layout button for flows that contain a large number of steps. |
April 13 - 17, 2026
Feature Spotlight on the user schedule
Having a clear view of your on-call schedule is essential for managing your time effectively. The user schedule in xMatters provides a day, week, month, or list view with color-coded shifts, making it easier to identify recurring shifts and understand which groups they relate to. You can also use the On-Call widget to quickly check your current status. If you are on call, it shows how long your shift lasts, and if not, it shows how much time remains until your next shift. The widget displays primary, secondary, and other shifts separately, along with the duration of each, so you can easily see when you need to be available. You can also see any upcoming scheduled absences and whether a replacement is configured, so you can rest assured your shifts are covered while you're away.
Support notes for the week of 13 - 17
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-147241 (SUP-32736) |
Reports - System Audit report: Fixed an issue that prevented users from seeing accurate information in the "Changes" column after users were removed from shifts. |
| COR-140122 (SUP-31698) |
Incident Console - Resolvers (usability fix): Improved the response time of the notification status pill to ensure it accurately represents when no resolvers are available. |
April 6 - 10, 2026
Feature Spotlight on the Incident Console
The Incident Console is your mission control when working an incident in xMatters. It’s where you can find and update incident details, gather your resolution team, add notes to support the post-incident review, and so much more. With so many features available, it’s easy to miss some of the most helpful ones. So, here are a few often overlooked tips when working in the Incident Console:
- The timeline records who made changes and when, so everyone has the right context. You can edit notes directly on the incident timeline to correct information or clean up details as the incident progresses.
- If you need to change the incident commander, click the options icon (three dots) next to the name of the incident commander and click 'Assign New Incident Commander' to claim the role yourself or search for and select a new incident commander from the list of engaged resolvers. You can also take ownership without adding yourself as a resolver first.
- When reviewing change records, any included links are clickable from the Incident Console. This makes it easier to access related services or resources and get more context without leaving the console.
- You can update incident details inline by clicking directly into the description or property fields, so you can make quick changes without switching modes.
Support notes for the week of April 6 - 10
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-147240 (SUP-32705) |
User Upload - Externally owned devices: Fixed an issue where some externally owned users and devices were not properly marked as read-only when viewed in the Edit Profile window. |
| COR-148293 (SUP-32693) |
Live Call Routing : Corrected an issue that prevented calls from routing properly when the phone number contained an extension. |
March 30 - April 3, 2026
Feature Spotlight on internal status pages
Communicating incident and service status to your teams is a critical part of incident response, but it can take time away from resolving the issue itself. Internal status pages provide a centralized place to share updates with people in your organization, giving teams a clear view of what is happening without the need for constant manual communication.
By displaying selected services and grouping them in a way that makes sense for your organization, status pages make it easy for everyone to understand system health at a glance. Active incidents are shown at the top so users can quickly see what may be impacting services. This helps reduce internal ad hoc requests and allows responders to focus on mitigation and resolution while still keeping everyone updated, even if they're not directly involved in responding to incidents.
Support notes for the week of Mar 30 - Apr 3
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-147327 (SUP-32591) |
Devices - Logging in: Fixed an issue that prevented some users with a specific country code on their text phones from accessing the system. |
| COR-147436 (SUP-32582) |
Alerts report (usability fix): Corrected an issue that prevented the table from promptly displaying results when scrolling past the first 100 entries. |
| COR-145239 (SUP-32206) |
Groups - Shifts: Ensured the end of escalation notification is sent when a shift contains an absence with no replacement. |
| COR-140122 (SUP-31698) |
Incident Console - Resolvers: Fixed an issue to ensure the incident console displays accurate information on the notification status of resolvers. |
March 23 - 27, 2026
Dragon release overview
On Tuesday, March 24, the latest features from our Dragon release soared into non-production instances! These updates include the ServiceNow Incident Sync, Data Sync support for ServiceNow groups, custom domains for public status pages, custom group properties—and lots more. If you're wondering what else is new, our Dragon Release Overview is your complete guide to everything that's included.
Support notes for the week of Mar 23 - 27
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-146863 (SUP-32541) |
Flow Designer (performance improvement): Improved flow response and performance when retrieving on-call schedules for larger groups. |
| COR-146617 (SUP-30316) |
Flow Designer - Update Incident step: Fixed an issue that prevented user from saving changes to the Update Incident step. |
March 16 - 20, 2026
Dragon non-production release
Features from our latest release will be available in non-production and Early Access Program (EAP) environments tomorrow (March 24), from around 10am Pacific! We'll be covering everything that's new in our Dragon Release Overview, so make sure to watch this space.
Support notes for the week of Mar 16 - 20
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-146065 (SUP-32435) |
Groups - Calendar: Fixed an issue that prevented users from seeing accurate shift coverage information. |
| COR-145861 (SUP-23408) |
Groups - Schedule: Corrected an issue that caused some users to experience delays when loading large groups. |
March 9 - 13, 2026
Feature Spotlight on shared calendars
Shared calendars let you create a link to your on-call schedule that can be used in external calendar apps or any service that supports universal calendar files (ICS). This makes it easy for you and your team to see your upcoming xMatters shifts right from the calendar tools you already use.
When you create a shared calendar link, you can choose to share specific shifts (such as 'Primary', 'Primary and Secondary', or 'All Shifts'). The calendar updates automatically each day, so if you subscribe to the link instead of importing a file, your calendar app will pull in the latest version whenever it refreshes to reflect any changes to your schedule.
Support notes for the week of Mar 9 - 13
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-145863 (SUP-32115) |
xMatters REST API - GET /incidents: Corrected an issue that prevented searches for incidents by summary from returning responses in a timely manner. |
| COR-145766 | Logging in - password reset: Fixed an issue where some users encountered an error after successfully resetting their password. |
| COR-145357 | Groups - Export (usability improvements): Ensured users saw expected information for custom fields when exporting groups. |
COR-145557 |
Flow Designer - Create Alert step (usability improvement): Fixed an issue to ensure users saw appropriate validation messaging on all fields, when required. |
March 2 - 6, 2026
OAuth 2.0 Client Credentials Support (available in EAP)
Flow Designer now supports OAuth 2.0 Client Credentials authentication through two new endpoint options: OAuth 2.0 (Client Credentials) and ServiceNow – OAuth 2.0 (Client Credentials). These options allow Flow Designer to authenticate with external services using a client ID and client secret to obtain an access token and securely call APIs as the application rather than a specific user. You can build secure, application-to-application integrations that align with modern security practices, avoid reliance on user credentials, and run fully automated workflows with platforms such as Microsoft Graph API and ServiceNow.
Support notes for the week of Mar 2 - 6
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-144351 (SUP-32201) |
Messaging - French translations: Fixed an issue that caused some users to see special characters in place of accented French letters when viewing a system notification. |
| COR-145230 (SUP-32285) |
Workflows -Scenarios: Ensured that users with the appropriate roles and permission settings are able to create scenarios. |
February 23 - 27, 2026
Feature Spotlight on end of escalation notifications
When an alert reaches the end of its escalation sequence without a response, it can be difficult to know what happened or why no one took ownership. End of escalation notifications ensure groups are responding to notifications as expected by alerting the right people if an escalation finishes before anyone acknowledges it.
When this option is enabled for a shift in an on-call group, xMatters sends a system notification to a specified user or group if none of the shift members respond before the escalation sequence ends, including retries. The notification includes details about the alert along with a link to the Alerts report. This makes it easier to review what occurred and identify issues such as incomplete escalation sequences, workflows that do not allow responders to stop escalation, or gaps in service ownership.
Support notes for the week of Feb 23 - 27
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-144918 | Groups - Schedule: Updated some elements of the schedule to ensure it is accurately reflecting the alerting and escalation order. |
| COR-144768 (SUP-32287) |
Alerts report- Overview tab - Response count: Ensured users saw correctly filtered user delivery information when they select a response on the Overview tab. |
| COR-144344 | Alerts report: Corrected an issue that caused some users to see an error when the submitted response contained special characters. |
| COR-144988 (SUP-322082) |
Groups - Who's On Call: Fixed an issue to ensure users always see absence coverage in their local time zone. |
COR-144561 |
Alert Flood Control: Corrected an issue that prevented an external system from receiving notification from a flood control webhook. |
COR-144339 |
Reports - System Audit report: Fixed an issue that caused some users to see an error when applying the Group filter. |
COR-136524 |
Groups - externally owned groups: Corrected an issue to ensure users with appropriate permissions are able to edit admins for externally owned groups. |
February 16 - 20, 2026
Feature Spotlight on task assignment notifications
Incident tasks help teams track what needs to be done during an incident, but for resolvers to act as efficiently as possible, they need to know when work has been assigned to them. Task assignment notifications ensure team members are informed as soon as a task needs their attention, even if they are not yet engaged as resolver in the incident.
When creating or reassigning a task in xMatters, you can select the 'Notify Assignee' option. When enabled, the assigned user is automatically notified when they receive a new task or whenever that task is updated. This helps keep team members up to date about what they need to do so critical work isn't missed during the response process.
Support notes for the week of Feb 16 - 20
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-137272 | Incidents - Tasks (usability fix): Ensured a consistent experience when users attempt to close the Edit Task side panel without saving changes. |
| COR-120116 | Reports - Alerts report (usability fix): Fixed an issue to ensure all users see identical highlighting in the table when using search fields or filters. |
| COR-144342 (SUP-32210) |
Alerts - Alert status: Corrected an issue that caused some users to see already terminated events as active. |
| COR-144262 (SUP-32200) |
Alerts - User Delivery: Fixed an issue that prevented the Responses filter from accurately displaying responses containing special characters, such as commas. |
February 9 - 13, 2026
Feature Spotlight on the Tasks page
When incident commanders are managing multiple incidents, it can be difficult to understand which tasks are most critical or whether there are still tasks outstanding from previous incidents. The Tasks page helps incident commanders and resolvers manage cross-incident work by providing a single place to review and update tasks across every incident in your system.
From the Tasks page, you can quickly identify critical tasks that have not been started, find tasks assigned to a specific resolver, and check for tasks that remain open after an incident has been resolved. You can also filter the list, sort it (such as by due date or alphabetically), and search by task name or description to find the right task quickly. When needed, you can select multiple tasks to perform bulk actions, such as updating their status or removing tasks that are no longer relevant.
Support notes for the week of Feb 9 - 13
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-143448 | Groups - Schedule: Ensured the 'Primary and Secondary On-Call' shifts filter accurately displays user information for secondary on-call group members. |
| COR-142857 (SUP-32013) |
Dashboard - Incident Activity widget: Fixed an issue that caused previously selected services to be removed when new services were selected from the list. |
February 2 - 6, 2026
New sort and search options for Subscriptions (available in EAP)
To make it easier to understand and manage subscriptions, the Subscriptions page in non-production instances now includes a new 'Date Created' column and 'Created' filter. This lets you quickly see when a subscription was created, show the newest subscriptions at the top of the list, or filter by a specific age range, making it easier to review and manage subscriptions created by you or other xMatters users.
This feature will be available in production releases with the Dragon release.
Support notes for the week of Feb 2 - 6
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-143154 (SUP-31919) |
Groups - Schedule: Fixed an issue that caused some users to see inconsistencies when editing groups with shift based rotations. |
| COR-142027 (SUP-31925) |
Users - User Export: Corrected an issue to ensure when filters are applied to the user list, the exported file contains the accurate number of users. |
| COR-142238 (SUP-31977) |
Groups - Schedule: Fixed an issue where it was possible to enter invalid date ranges when editing existing shifts. |
| COR-143360 | Groups - Who's On Call: Fixed an issue that caused some users to see an error when viewing who's on call for shifts that occurred in the past. |
January 26 - 30, 2026
Feature Spotlight on Playbook collaboration channels
Clear communication across teams is essential to resolving incidents quickly, and having collaboration spaces that are easy to find helps responders get started right away. Playbook collaboration channels allow you to automatically add collaboration spaces when a playbook runs, so incident commanders and resolvers know exactly where to communicate as soon as an incident begins.
You can add new or existing collaboration channels including Microsoft Teams channels or meetings, Slack channels, and other generic collaboration spaces, using the same conditions you use for tasks and attachments. For example, a critical severity playbook could automatically create a Microsoft Teams meeting for stakeholders, or a service-specific playbook could link the owning team’s Slack channel to relevant incidents.
Support notes for the week of Jan 25 - 30
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-142787 | Web user interface - usability fix: Added some missing French translations to the user interface. |
| COR-140943 | Web user interface - Help panel: Fixed an issue that caused some users to experience an error when undocking and resizing the help panel. |
January 19 - 23, 2026
Feature Spotlight on changing shift calendar display
Having the right view of your on-call schedule makes it easier to understand coverage, spot gaps, and manage shifts effectively. The shift calendar in xMatters offers day, week, and month views so you can choose the level of detail you need, along with navigation controls to move forward or backward in time, or jump to today when reviewing upcoming schedules.
The month view provides a broad overview by displaying each shift as a single entry with its name and start time, and can be used with Highlight Gaps to quickly scan coverage. For more detailed planning, the week view shows shift start and end times, making it easier to identify overlaps, missing coverage, and shifts that span multiple days. The day view focuses on a single day and includes the escalation timeline, which is useful when checking detailed shift information or confirming who is on call.
Support notes for the week of Jan 19 - 23
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-141761 (SUP-31884) |
Live Call Routing: Fixed an issue that prevented some users from receiving an alert when their Live Call Routing configuration had the "skip to voicemail" option enabled. |
| COR-140923 (SUP-31818) |
Groups - Shifts - Temporary Absences: Corrected an issue to ensure the user schedule accurately displays one-time absences in a weekly shift. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
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Highlights and support notes added for week of January 26 - 30, 2026.
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Dragon release overview
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