Q*bert Development Highlights & Support Notes

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

We're hard at work on our next quarterly release, Q*bert, which will be rolling out in the Nov/Dec 2022 timeframe. Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Q*bert release.

Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.

We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.

Deployment Details

For more information on how features in this article work, click the online help links embedded in each topic. As with any of our Community articles, you can click any image or animated GIF to see a larger version.

Support Notes

For a list of additional changes made in each deployment that are not covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.

September 12-16, 2022

Services as recipients

We've just added Services as official recipients in xMatters — just like users, groups, and dynamic teams. Previously, you could search for a service and select the group that owns it to be a recipient or resolver. Now, by having services as proper recipients, you'll never need to worry about notifying the wrong group if ownership of the service changes.

services-recipients.png

Support notes (week of September 12-16)

xMatters Internal Reference No. Summary
COR-49559
(SUP-24685)
Workflows - mapping priority: Fixed an issue that caused "Map Event Priority" steps to fail when one of the inputs was missing.
COR-49460
(SUP-24650)
Workflows - Import: Corrected an issue that prevented users from successfully adding workflows using the drag and drop option on the Import Workflow window.
COR-49417
(SUP-24673)
Groups: Fixed an issue that prevented users with the appropriate permissions from changing group names.

September 5-9, 2022

GitHub change intelligence workflow & trigger

We've just released a new change intelligence workflow for GitHub. You can use this low-code workflow to automatically feed change records into xMatters to enhance your service intelligence capabilities for identifying the potential root cause of incidents.

GitHub-workflow.png GitHub Changes
Create a change record in xMatters to monitor how changes impact your service health, then build automations in response to additional changes in GitHub.

This workflow includes a new GitHub Events trigger that you can use to kick off flows based on any of the supported event types including push, deployment, pull_request, release, deployment, check_run, workflow_job, and workflow_run.

GitHub-workflow-canvas.png

Support notes (week of September 5-9)

xMatters Internal Reference No. Summary
COR-49308 Incidents - impacted services: Improved the layout and positioning of some elements when viewing impacted services for a specific incident on a service dependencies map.
COR-49270
(SUP-24649)
Groups - Shifts: Fixed an issue that redirected users to a different group after successfully creating a shift.

August 29-September 2, 2022

Allow users to log out of all devices when changing passwords

To improve account security, we've added the ability for users to log out of all active web and app sessions when updating their xMatters password. To do this, users can select Sign Out Everywhere from the Change Web / App Password dialog box:

sign-out-everywhere.png

Recover locked accounts

Based on a company's security settings, when a user enters incorrect login details too many times, the account is temporarily 'locked' for security purposes. If necessary, Company Supervisors can now override the lockout time and 'unlock' accounts from the user's profile:

unlock-user-1.gif

Support notes (week of August 29-September 2)

xMatters Internal Reference No. Summary
COR-49182
(SUP-24641)
Flow Designer - Create Alert step: Changing the label for a response option will now be automatically reflected in the step name on the canvas.
COR-48980
(SUP-24611)
xMatters REST API - getting group members: Ensured the offset parameter was properly applied to the endpoint so the response provides only the information that users requested.
COR-49207
(SUP-24640)
Users - Groups: Fixed an issue that caused users to see an error message when they click the Groups tab, instead of the groups they're assigned to.
COR-49206
(SUP-24648,
SUP-24634)
Alerts report - Message tab: Fixed an issue where viewing the Message tab for an alert on the Alerts report would not accurately reflect the layout and styling of the actual notification.
COR-48707
(SUP-24557)
Temporary absences - replacement notifications: Fixed an issue where replacements for temporary absences received notifications when the "Include direct notifications" check box was not selected.
COR-49129
(SUP-24635)
Admin - Region Settings: Corrected an issue that prevented the Region Settings options from loading in a timely manner. 
COR-49125
(SUP-24626)
User profiles - editing: Fixed an issue that prevented some users from editing custom fields in their user profile.

August 22-26, 2022

Support notes (week of August 22-26)

xMatters Internal Reference No. Summary
COR-48676
(SUP-24542)

Integration Builder - HTTP requests: An autoAppendCharset parameter can now be applied to the 'Content-Type' header parameter to override the default charset.

COR-49126
(SUP-24629)
Messaging - List properties: Fixed an issue that incorrectly allowed list items to have duplicate names instead of requiring that each item in a single or multi-select list have a unique name.
COR-49015 Device Management - Add menu (usability fix): Added a permanent scroll bar to the menu so users can clearly see when there are additional device types available.
COR-49005
(SUP-24614)
Alerts - User Delivery tab: Fixed an issue that prevented filters from being retained and applied when users changed column sort order. 
COR-48891
(SUP-24594)
Users page (usability fix): Adjusted page sensitivity so user names can be selected without selecting the whole table row.
COR-47923 Flow Designer - Step configuration: Corrected an issue that prevented changes from properly saving when default values are removed from a step's configuration.

August 15-19, 2022

Remove a user from a group from their profile

Group supervisors and admins, rejoice! If you want to remove a user from a group, you no longer need to go into the group and scour the list of sometimes thousands of members to find the user you want. Instead, you can save time by simply going to the user's profile and selecting Remove from group for the group you want to remove the user from:

remove-user-from-group.png

Support notes (week of August 15-19)

xMatters Internal Reference No. Summary
COR-48031
(SUP-24436)
Alerts report - response choices: Fixed an issue preventing users from viewing details when response choices contain commas.
COR-48980
(SUP-24611)
xMatters REST API - GET /groups/members: Returned results now respect the value of the limit parameter.
COR-48920
(SUP-24576)
Alerts report - User Delivery: Notifications to failsafe devices are now recorded as delivered.
COR-48847
(SUP-24577)
Android mobile app - Forms: Fixed an issue preventing messaging forms in the IT Communications workflow from loading.
COR-48099 Android mobile app - Temporary Absence (cosmetic fix): The delete icon no longer appears when adding a new absence.
COR-48891
(SUP-24594)
Users - usability improvement: It's now easier to highlight a username in the list without unintentionally selecting the user.

August 8-12, 2022

Support notes (week of August 8-12)

xMatters Internal Reference No. Summary
COR-48719
(SUP-24494)
Groups - Group Admins:  Fixed an issue where searching for users when adding group admins would take an exceptionally long time. 
COR-48565 Flow Designer - Fixed an issue that prevented steps and triggers from being properly deleted from the canvas.
COR-48846
(SUP-24588)
Groups - Shifts: Ensured users see an error message if they try to save a shift that contains invalid escalation delays.
COR-48778 Flow Designer - usability improvements: Ensured the position of auto-layout items remained consistent after  exiting and re-entering the flow. 

August 1-5, 2022

Redesigned workflow installation screens

We've updated the look and feel of our workflow installation screens and made it more efficient to configure source systems that require a specific payload or have multiple trigger URLs. Instead of looking up payload examples or trigger URLs in our online help, you can save time and get them all directly from the workflow's installation screen:

updated-workflow-installer.gif

Filter User & Group Performance reports by source

We've added another filter to the User and Group Performance reports! You can use the Source filter to drill down into performance data for alerts created by specific workflows. Simply use the filter to search and select the workflows you're interested in, or use the Contains <search term> option to display data from all workflows that have the search term in their name:

performance-report-source-filter.png

Notify to Engage trigger now available

The Notify to Engage trigger from our Pole Position release is now available in production environments. From either the Resolvers section of the Incident Console or service info cards in the console or incident dependencies map, you can use this trigger to customize the notifications that are sent when someone selects 'Notify to Engage' to add resolvers:

notify-to-engage-action.png

When you add the trigger to the canvas, Flow Designer automatically connects a Create Alert step and populates it with the default message. This means you can now change how the notification to engage looks (its layout, text, images) and the information it provides to resolvers:

notify-to-engage-trigger2.gif

Support notes (week of August 1-5)

xMatters Internal Reference No. Summary
COR-48640
(SUP-24506)
Signals report (usability fix): Improved the performance of the Signals report page when searching via request ID.
COR-48539
(SUP-24567)
Messaging - Scheduled Messages: Added an error message to the Name field so users cannot duplicate scheduled message names.

July 25-29, 2022

Filter User & Group Performance reports by priority

We've added a new Priority filter to the User and Group Performance reports that you can use to filter the data displayed in the report's table, graph, and export file by the priorities that are most important to you. For example, if you're not interested in low priority alerts, you can select Medium and High in the filter:

performance-report-priority-filter.png

Support notes (week of July 25-29)

xMatters Internal Reference No. Summary
COR-48632 Messaging - Adding recipients: Improved the layout and positioning of some elements in the Add Recipients dialog.
COR-48506 xMatters REST API - GET /people: Fixed an issue where GET /people?devices.email.exists=false would not return matching users who had previously deleted an email device.

July 18-22, 2022

Control whether direct notifications are included in temporary absences

We've added a new Include Direct Notifications option to the Add Temporary Absence configuration screen. You can use this setting to explicitly control whether notifications that target you directly as a user (rather than as a group member) should be sent to your replacement while you're away.

A couple of things to note:

  • This setting is only available when the absence affects 'All Groups'.
  • If you select this option and do not set a replacement, your direct notifications will be discarded.

temporary-absence-include-direct-notifications.png

New workflows for change intelligence

The GitLab and LaunchDarkly change intelligence workflows from our Pole Position release are now available. You can use these low-code workflows to automatically feed change records into xMatters and enhance your service intelligence capabilities for identifying the potential root causes of incidents.

GitLab-workflow-tile.png GitLab
Create a change record in xMatters so you can monitor how changes impact your service health. You can build automations to respond to events in Gitlab.
launchdarkly-workflow-tile.png LaunchDarkly
Create a change record in xMatters so you can monitor the impact of LaunchDarkly features when they're toggled on or off. You can build automations to update stakeholders or send messages based on feature flag changes.

Support notes (week of July 18-22)

xMatters Internal Reference No. Summary
COR-48514
(SUP-25437)
Flow Designer - Activity Panel: Fixed an issue that prevented the Activity panel from loading request details in a timely manner.
COR-48425
(SUP-24494)
Groups - adding admins: Improved the responsiveness of the window so users can locate and select new group admins more quickly.
COR-47958
(SUP-24544)
Flow Designer - Custom steps: Fixed an issue where the Description fields on some custom steps would only display a few lines at a time. 
COR-48422
(SUP-24513)
Alerts report (usability fix): Improved the layout and positioning of some elements on the Alerts report.
COR-48269 Workflows - Activity Updates: Fixed an issue that caused inactive members to be displayed as active.
COR-48393 Workflows - Custom step - Include Endpoint: Corrected an issue that caused users to be redirected out of their canvas when they selected the Include Endpoint checkbox.
COR-48433
(SUP-24476)
Groups - adding members: Fixed an issue that prevented some admins from successfully adding group members.

About the early access delivery process

Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:

  • Enrollment in EAP can be turned on any time through a support request.
  • Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).

For full details, refer to the official On-Demand Deployment Process & Early Access article.

 

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8 Comments

  • 0
    Avatar
    Karla Poplawski

    Comment for highlights & support notes:

    Highlights and support notes added for week of July 25-29, 2022.

    Updates include:

    • Filter User & Group Performance reports by priority
  • 0
    Avatar
    Emily Sait

    Highlights and support notes added for week of August 1-5, 2022.

    Updates include:

    • Redesigned workflow installation screens
    • Filter User & Group Performance reports by source
    • Notify to Engage trigger now available
  • 0
    Avatar
    Karla Poplawski

    Support notes added for week of August 8-12, 2022.

  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of August 15-19 2022.

    Updates include:

    • Remove a user from a group from their profile
  • 0
    Avatar
    Karla Poplawski

    Support notes added for week of August 22-26, 2022.

  • 0
    Avatar
    Emily Sait

    Highlights and support notes added for week of August 29-September 2, 2022.

    Updates include:

    • Allow users to log out of all devices when changing passwords
    • Recover locked accounts
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of September 5-9, 2022.

    Updates include:

    • GitHub change intelligence workflow & trigger
  • 0
    Avatar
    Karla Poplawski

    Highlights and support notes added for week of September 12-16, 2022.

    Updates include:

    • Services as recipients
Article is closed for comments.
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