Knowledge Base
General Questions
- xMatters & the Open Web Application Security Project (OWASP) Top 10
- xMatters cross-border data transfer mechanism
- Enabling SAML/SSO on xMatters Free
- How shifts are affected by Daylight Saving Time (DST)
- xMatters compliance with OFAC sanctions
- xMatters conference bridges: unrecognized numbers See all 28 articles
Notifications & Delivery
- ★ Registering for domestic SMS in India
- Receiving "Response already received" notifications
- iOS mobile app: configuring custom sounds
- Renotify users if no response is received
- Voice notifications going straight to voicemail
- Images in messages are not displaying when using the iOS mobile app See all 69 articles
Workflows & Integrations
Flow Designer
- Limiting events generated by a flow
- GET EVENTS step error in Flow Designer
- When downloading a workflow in Google Chrome, the attachment is flagged as dangerous and blocked by the browser
- Using external conference bridges in Flow Designer
- Leveraging email header information in Flow Designer
- Flow endpoint requests are cancelled intermittently See all 10 articles
Reporting & Administration
- Getting group information using the API
- Spinning dial when exporting users
- Running a report to see on-call notification times and responses
- Role permissions in older xMatters instances
- Ensuring users assign replacements when configuring temporary absences
- Circular reference error when swapping two consecutive users in a shift rotation See all 46 articles
Searching & Syncing
- Deleting an externally owned object in xMatters
- Users page: the "None (Not in a Group)" filter does not apply to devices
- Viewing groups with no members or empty shifts
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users See all 14 articles