Knowledge Base
General Questions
Notifications & Delivery
- 3G Mobile Network Shutdown in the US
- Overriding "Do Not Disturb" settings on an iOS mobile device
- Voice messages read large numbers as a whole rather than individual digits
- Using iOS 15 Focus with xMatters
- STIR/SHAKEN and "Verified" labels for xMatters phone calls
- Untested user devices See all 76 articles
Workflows & Integrations
- ServiceNow integration - HTTP 401 unauthorized errors
- Status trigger: statusChanged.by.id output is not null
- Running PowerShell on the xMatters Agent
- ServiceNow: 'Engage with xMatters' searches only return 10 results
- ServiceNow: 'Engage with xMatters' searches don't match the criteria
- Building a custom flow for initiating scenarios See all 85 articles
Flow Designer
- Including Slack blocks data in the "Post to Channel" step
- Using Java classes in flow steps with the xMatters Agent
- How to change the behavior of built-in Flow Designer steps
- Flow trigger returns HTTP status 202 (Accepted) but nothing happens
- Using the Activity Stream to review a Flow Designer injection request
- Limiting events generated by a flow See all 15 articles
Reporting & Administration
Searching & Syncing
- Deleting an externally owned object in xMatters
- Users page: the "None (Not in a Group)" filter does not apply to devices
- Viewing groups with no members or empty shifts
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users See all 14 articles