Knowledge Base
Getting Started
- Escalation notifications are being sent to the wrong user
- When logging in via SSO, the login screen appears twice
- Downloading a completion certificate for a course taken on Launchpad Express
- Landing on a blank screen after logging into xMatters
- Unable to add a mobile app device to another user's profile
- Users, groups, and dynamic teams must have unique names See all 24 articles
Notifications and Delivery
- ★ Registering for domestic SMS in India
- Text disappearing when filling in fields in a message form
- Downloading and importing custom recordings in xMatters
- A user is being notified before their shift has started
- Email trigger: Adding the email subject to the xMatters notification
- Viewing notifications that were sent to specific groups or users See all 62 articles
Workflows and Integrations
- Verifying presence of SSL configuration in the Integration Agent
- Using a custom priority property with the ServiceNow integration
- Troubleshooting issues after upgrading the xMatters application in ServiceNow
- Configuring the xMatters Agent to record wire-level log messages
- JSON formatting and xMatters payloads
- How to fix an integration if the integration user was accidentally deleted See all 63 articles
Flow Designer
- GET EVENTS step error in Flow Designer
- When downloading a workflow in Google Chrome, the attachment is flagged as dangerous and blocked by the browser
- Using external conference bridges in Flow Designer
- Leveraging email header information in Flow Designer
- Flow endpoint requests are cancelled intermittently
- Managing versions within Flow Designer scripts See all 9 articles
Reporting & Administration
- Changing the affected groups for a scheduled temporary absence
- How to manipulate the Subject NameID format in Azure for xMatters SSO
- Updating a user or device's externally owned value using the xMatters API
- Updating user roles using the xMatters API
- Checking available user licenses
- Adding a supervisor to multiple groups through the xMatters REST API See all 37 articles
Searching & Syncing
- Viewing groups with no members or empty shifts
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users
- "Data Integrity Violation Error" when updating users through a REST API Call
- How to configure proxy settings for the EPIC upload tool See all 12 articles