Getting Started

• Users, groups, and dynamic teams must have unique names
• Ability to delete/edit/manage a group as a Group Supervisor
• Can't login, SAML authentication is failing with bad link or unhandled URL
• "Strange and mysterious forces" message at log on
• Group and time zone functionality explained
• Find release and feature information for new versions of xMatters
See all 19 articles

Notifications and Delivery

• Incoming calls from xMatters are marked as spam, fraud, or scam on my call display
• SMS known issues and resources
• Why does the number for a response option change when responding via SMS?
• Conference bridge call rates
• SMS message rates
• Mobile device not showing in a user's devices via the web UI even though the app is installed and connected
See all 44 articles

Workflows and Integrations

• How to add data classifications to alerts
• Configuring the Integration Agent to accept HTTPS requests from a management system
• How to change the server port for xMatters Agent
• Customizing workflows and advanced configuration options
• Add Retry Logic to an Integration Builder Script
• Integration Builder detects URL encoded content-type as JSON
See all 41 articles

Flow Designer

• Customize Jira Update Issue steps to add labels
• Gray screen when deleting a flow in Flow Designer

Reporting & Administration

• Data security and loss prevention
• xMatters time synchronization standards 
• How to read and use the System Audit report
• Security vulnerability and penetration testing
• xMatters incident management procedures
• xMatters incident management communication
See all 28 articles

Searching & Syncing

• "No Access User" error when uploading users
• "Data Integrity Violation Error" when updating users through a REST API Call
• How to configure proxy settings for the EPIC upload tool
• Unable to create user - A user with that web login already exists
• EPIC sync overwrites device sequence
• Sending a user upload via the xMatters API
See all 8 articles