Knowledge Base
General Questions
- ★ Impact of Russia-Ukraine Conflict
- Security Notice: Potential DDOS vulnerability for OpenSSL (CVE-2022-3602 & CVE-2022-3786)
- Security Notice: Apache commons-text vulnerability (CVE-2022-42889)
- Changes to URLs within the web user interface
- Generating a HAR file
- Temporary absence behavior and restrictions See all 39 articles
Notifications & Delivery
- What phone number does xMatters use when making voice calls?
- Alert log error on SMS delivery: Notification undelivered; [30005] Unknown destination handset
- Issues with SMS notification, receiving error 30003 "Message Delivery - Unreachable destination handset"
- SMS Unicode letter replacement in the Philippines
- Best Practice for SMS to Japan
- xMatters SMS Reference Guide See all 82 articles
Workflows & Integrations
- How to configure Splunk to process API calls via a proxy for the xMatters integration
- Splunk integration (on-prem) - unable to save configuration, Delete User failed error
- ServiceNow integration - HTTP 401 unauthorized errors
- Status trigger: statusChanged.by.id output is not null
- Running PowerShell on the xMatters Agent
- ServiceNow: 'Engage with xMatters' searches only return 10 results See all 87 articles
Flow Designer
- Including Slack blocks data in the "Post to Channel" step
- Using Java classes in flow steps with the xMatters Agent
- How to change the behavior of built-in Flow Designer steps
- Flow trigger returns HTTP status 202 (Accepted) but nothing happens
- Using the Activity Stream to review a Flow Designer injection request
- Limiting events generated by a flow See all 15 articles
Reporting & Administration
Searching & Syncing
- Deleting an externally owned object in xMatters
- Users page: the "None (Not in a Group)" filter does not apply to devices
- Viewing groups with no members or empty shifts
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users See all 14 articles