Knowledge Base
Getting Started
- Downloading a completion certificate for a course taken on Launchpad Express
- Landing on a blank screen after logging into xMatters
- Unable to add a mobile app device to another user's profile
- Users, groups, and dynamic teams must have unique names
- Ability to delete/edit/manage a group as a Group Supervisor
- Can't login, SAML authentication is failing with bad link or unhandled URL See all 22 articles
Notifications and Delivery
- Troubleshooting API call errors
- EPIC command generates an "Access is denied" error
- Sending a message to specific user devices
- Nothing is happening when I press a key to listen to a voice message notification
- Reviewing device details of a user notification failure
- How responses and response actions work See all 54 articles
Workflows and Integrations
- Configuring the xMatters Agent to record wire-level log messages
- JSON formatting and xMatters payloads
- How to fix an integration if the integration user was accidentally deleted
- Removing a property from a workflow form
- Viewing all workflows in the workflows section
- "The system cannot find the specified path" error when running the ./wspasswd command See all 60 articles
Flow Designer
- When downloading a workflow in Google Chrome, the attachment is flagged as dangerous and blocked by the browser
- Using external conference bridges in Flow Designer
- Leveraging email header information in Flow Designer
- Flow endpoint requests are cancelled intermittently
- Managing versions within Flow Designer scripts
- Customize Jira Update Issue steps to add labels See all 8 articles
Reporting & Administration
- Updating a user or device's externally owned value using the xMatters API
- Updating user roles using the xMatters API
- Checking available user licenses
- Adding a supervisor to multiple groups through the xMatters REST API
- Data security and loss prevention
- xMatters time synchronization standards See all 35 articles
Searching & Syncing
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users
- "Data Integrity Violation Error" when updating users through a REST API Call
- How to configure proxy settings for the EPIC upload tool
- Unable to create user - A user with that web login already exists See all 10 articles