Knowledge Base
General Questions
Notifications & Delivery
- STIR/SHAKEN and "Verified" labels for xMatters phone calls
- xMatters mobile app permissions (iOS and Android)
- HTML body property is null or empty when initiating a workflow by email
- Receiving "Response already received" notifications
- iOS mobile app: configuring custom sounds
- Renotify users if no response is received See all 72 articles
Workflows & Integrations
Flow Designer
- Using Java classes in flow steps with the xMatters Agent
- Flow trigger returns HTTP status 202 (Accepted) but nothing happens
- Limiting events generated by a flow
- GET EVENTS step error in Flow Designer
- When downloading a workflow in Google Chrome, the attachment is flagged as dangerous and blocked by the browser
- Using external conference bridges in Flow Designer See all 12 articles
Reporting & Administration
- Required fields for the User Upload file
- Getting group information using the API
- Spinning dial when exporting users
- Running a report to see on-call notification times and responses
- Role permissions in older xMatters instances
- Ensuring users assign replacements when configuring temporary absences See all 47 articles
Searching & Syncing
- Deleting an externally owned object in xMatters
- Users page: the "None (Not in a Group)" filter does not apply to devices
- Viewing groups with no members or empty shifts
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users See all 14 articles