Knowledge Base
General Questions
- xMatters compliance with OFAC sanctions
- xMatters conference bridges: unrecognized numbers
- When logging in via SSO, the login screen appears twice
- Downloading a completion certificate for a course taken on Launchpad Express
- Landing on a blank screen after logging into xMatters
- Unable to add a mobile app device to another user's profile See all 24 articles
Notifications & Delivery
- ★ Registering for domestic SMS in India
- iOS mobile app: configuring custom sounds
- Renotify users if no response is received
- Voice notifications going straight to voicemail
- Images in messages are not displaying when using the iOS mobile app
- Automating a conference bridge based on a third party ticket or incident system See all 68 articles
Workflows & Integrations
- The Integration Agent and TLS 1.1
- ServiceNow: tickets are generating xMatters alerts to blank groups
- Adding a certificate to the xMatters Agent
- SolarWinds integration certificate doesn't match any of the subject alternative names
- Port requirements for the Splunk ITSI integration
- Verifying presence of SSL configuration in the Integration Agent See all 66 articles
Flow Designer
- GET EVENTS step error in Flow Designer
- When downloading a workflow in Google Chrome, the attachment is flagged as dangerous and blocked by the browser
- Using external conference bridges in Flow Designer
- Leveraging email header information in Flow Designer
- Flow endpoint requests are cancelled intermittently
- Managing versions within Flow Designer scripts See all 9 articles
Reporting & Administration
- Role permissions in older xMatters instances
- Ensuring users assign replacements when configuring temporary absences
- Changing the group observers for multiple groups
- Monitoring the health of an xMatters environment
- Changing the affected groups for a scheduled temporary absence
- How to manipulate the Subject NameID format in Azure for xMatters SSO See all 41 articles
Searching & Syncing
- Users page: the "None (Not in a Group)" filter does not apply to devices
- Viewing groups with no members or empty shifts
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users
- "Data Integrity Violation Error" when updating users through a REST API Call See all 13 articles