Hi xMatters gurus,
Here is the use case:
A event comes into a team1 (could be directly to a group or could be an inbound integration that pushes to the specific form/group) The on call team member Acknowledges the event and takes ownership. On closer examination the team member realizes that this belongs to another group/comm plan.
At this point, the team member could use functionality to duplicate the event and send it to a new team (i.e. https://support.xmatters.com/hc/en-us/community/posts/115000018286-Using-response-to-duplicate-event-to-different-team ). The downside is that there isn't really a positive feedback that the new team got the issue and acknowledged that its their hot potato.
Instead is there a way to move that exact event to the new group/form/comm plan so the new on call person can Ack it and the issue can be tracked?