Currently, xMatters only allows up to 9 responses for a given form. You would think that is enough. But not always. Consider the following responses
1. Acknowledge it - I've got it and working on it
3. Self recovered
4. Escalate to next person in on call list
5. Need additional help
6. Move to Team V
7. Move to Team W
8. Move to Team X
9. Move to Team Y
But I also want to allow a user to easily move the issue to Team Z. I will certainly grant you that its difficult to do more than 9 entries via voice. But with email, SMS, and especially the xMatters phone app it should be easy.
Is there a way to get more than 9 responses in a form or resolve this in a fashion that doesn't require the user to memorize some group name and type it in?