Paging only the on-call and then escalations from groups to conference bridge

Hi, we are new to xMatters at our company. My question is about paging groups to a conference bridge. 

All of our groups have a primary, secondary and management escalation built. When we are opening a conference bridge, for example I want to be able to page our Server Team to join a bridge call. But I want it to not page all 10 members of the group, just the primary. Then after 5 minutes the Secondary etc. Currently when I type in the group name in the recipients, it pages the whole group.

Is there something else we need to do as part of our setup? Or is there another way to page them out so it works this way?


Please sign in to leave a comment.