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SolarWinds Integration With xMatters for Different Alerts and Severities

How are you guys integrating SolarWinds Orion with xMatters for different alerts and severities? Are different integration plans being configured or maybe there are different communication plans?

I want to make sure that communications are going out to the correct teams and team members depending on the specific SolarWinds context and what resources are currently scheduled to be on call.

Severity 1

  • Incident for a server going down in SolarWinds
  • xMatters sends notification alerts to all infrastructure teams via text, email, and phone
  • Everyone joins an xMatters initiated WebEx bridge call

Severity 2

  • Incident for network performance being degraded
  • xMatters sends notification alerts network team via text, email, and phone
  • Network team joins xMatters initiated WebEx bridge call

Severity 3

  • Incident for a server using near max disk space
  • xMatters sends notification alerts to NOC members via text, email, and application

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