Alert Report Loading Wrong / Cached Data

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The new Alert Report (opening the incident details from the Recent Alerts page) opens the item I last had open, and can take 10+ seconds to refresh the page with the new incident details.  Not only the the sluggish nature a hindrance, but when dealing with multiple urgent items, can waste time stepping down into tabs / details for the previous item or mis-communicating data from the cached item instead of the newly opened item.

Maybe have a "loading" spinner so it knows the data needs to be refreshed and is waiting for the AJAX response to update things...



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  • Hi Stuart, I've asked the devs to take a look and see what might be causing this performance issue and what we can do to improve it. Please feel free to reach out to support for these kinds of performance issues as well.





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