Timothy Wyatt
There's a github to integrate Engage with xMatters in Problem Management within ServiceNow, but has anyone attempted to integrate it into their Change Management module? We are exploring the possibility of using it within CHG records when change implementers 'go dark' or don't move their changes forward. Trying to figure out how much work/effort it would be to modify the .xml to allow it to be imported and activate the functionality in CHG.
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Hi Timothy,
Great question! I've asked internally if anyone has done this and has any pointers on the process but I also encourage others in the community to share their experiences if they've tried this themselves.
Happy Thursday!
Bump? :)
Hi Timothy,
I haven't heard internally on this but just looking around I did see this on GitHub - is it somewhat close to what you were looking for?
https://github.com/xmatters/xm-labs-snow-ci-groups
Is this the original github item you were referring to? Usually you can leave feedback on those github pages but I'm also happy to give it to our team to see if anyone can take a look.
Happy Tuesday!
Francois,
This is the original GitHub, Engage w/xMatters for Problem Management.
GitHub - xmatters/xm-labs-snow-engage-problem: ServiceNow Engage with xMatters for Problem Management
My thought is that all it'd really take would be changing the contents to point towards the Change Management tables vs Problem Management changes. A comparison of the base install of Engage with xMatters for Incident and the one for Problem Management should make it easy to identify the differences between the two which should easily identify what would need to be 'changed' to make it work for Change Management.
My initial quote from xMatters Prof Svcs to make the modifications was 100 hours of work to modify, which just seemed excessive.
Francois,
I looked at the GitHub you provided and it is interesting for adding upstream/downstream, but it'd also be nice to limit it to just the support team for the current CI only. Still not related to integrating Engage w/xMatters in the change module, but interesting nonetheless.