1) What is the business purpose or requirement that drives this request?
Events in xMatters contain text that is subject to audits. Periodically specific events need to be examined, and the request for evidence often does not occur for six months or longer from the date.
2) What's the impact of the issue?
This impacts our organization’s ability to generate compliance evidence with multiple regulations from FERC, WECC, as well as other organizations that we work with that are subject to the same regulations.
3) What part of the product does this relate to?
The All Events report does not contain the custom properties we need (chiefly “text of message”).
The Recent Reports does contain the properties, but only from the past 30 or 60 (archive) days.
We ask the either the All Events report be enhanced to contain custom properties, or the Recent Reports archive checkbox be changed from recalling the 30-60 days prior period to a much larger date range (at least 6 months).
4) Does this involve an integration?
No, this relates the reports section of the web UI.
Thank you for consideration.
Charlie
Comments
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Thanks Charlie!
Currently we have an enhancement for the All Events report to be able to search on custom properties. This is on our roadmap and should do what you are asking:
PM-6755 - Ability to include Custom Property columns on the All Events report
The "message" part of any notification is built from property values and static text as defined in the message templates (e-mail, SMS and voice) associated to the message form. By filling out the message in a property and with this enhancement we should be able to search for values containing your search text and find relevant events that matched the specified text in their message.
To be fair, this won't cover any static text portions of the message however if you know this is static text you can just search by message form for those relevant events.
Let me know if there are any questions on this, or if you think what I'm describing won't quite fit the requirement you are outlining.
Since this is already on our roadmap, it should roll out faster than anything new we create as a product enhancement which is why I am highlighting this as a first option.
Happy Monday!
Thanks Francois. If search includes seeing the fields (columns) in the result - including export, this is what we need.
Glad this has been in the list.
Charlie
Hi Charlie,
Francois is correct that adding custom properties to the all events report is on the roadmap. In the mean time you can GET the custom properties of historical events via API using
embed=properties. Will that solve your use case?I'm not sure how familiar you are with our APIs, but support should be able to help with any questions you have.
Cheers,
Sean