Trigger for Incident change?

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I'm looking to run a switch in flow designer for when an incident is in the Open state that will do a different set of tasks once the incident is Resolved. However, because the only time the trigger runs is when the incident form is triggered I'm having a hard time finding a way to trigger the Resolved actions. Can someone point me in the right direction?



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  • Hi Jacques,

    My initial thought would be to look at the Event Status Updates trigger in Flow Designer. By bringing this into the canvas you can set up a SWITCH to look at the event.status property and when it goes to TERMINATED (which could translate to Resolved) you can have it do something additional.

    This holds true for a standard xMatters event also which is where this idea is coming from.

    Some additional documentation on this trigger:

    Let me know if this is close to what you are looking for.

    Happy Tuesday!

  • Thank you for the suggestion. I did try this but I’m running into an issue where I’m trying to use the SNOW Add comment app and because the Create Incident app is not connected to this  flow, it cannot pass the Unique Record ID. Is there a way to make these calls available top separate flows?


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