Naveen Yadav POCHABOINA
Hi,
I'm looking at a way to bring in "Service Information" into xMatters system such that whenever Incident Management team wants to send a notification, they can select from a drop down of Services instead of manually tying the Service Name.
Can you advise on how this is possible ? any reference article would be appreciated!
Thank you
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Hi Naveen,
This sounds like a manual message someone is trying to compose and looking for a list type selection for this Services field.
You can create your own message form properties inside the workflow and a list property gives you the option to create that very list.
https://help.xmatters.com/ondemand/xmodwelcome/communicationplanbuilder/propertieslistbox.htm
If you want to search for something because it's a very long list you can try for a combo box:
https://help.xmatters.com/ondemand/xmodwelcome/communicationplanbuilder/propertiesdropdownlist.htm
If you want to categorize your options then a hierarchy type property would be the way to go:
https://help.xmatters.com/ondemand/xmodwelcome/communicationplanbuilder/propertieshierarchy.htm
Let us know if you need anything more detailed to help you out.
Happy Thursday!
There are about 30k services which I would like to bring into xMatters and store them as a new category of information. Also, this information needs to be update on a daily basis.
Then I would like to create a List property for these Services in one of the existing form for reference.
Currently, we're not storing any Service Name information in xMatters. I would like bring all the Service Names into xMatters and then use them in a drop down fashion in communications forms.
Thanks Naveen,
To an extent if you can export all your service names you can import them into xMatters via copy/paste of a list. Since you are talking about 30000+ items you may want to consider the combo box to allow for searching of options.
Also you may want to consider leveraging our APIs to modify properties programatically, as we don't have any database options to use as inputs for properties. This would be touching on the need to update daily on the property data. You can see what that API looks like here. You can create, modify or remove properties or property values this way.
Hope that helps!
How do I import the data into xMatters system ? I can't see any option named "copy/paste of a list", we just have "Import Data" options under Admin and I believe it is used for import user data only.
Please advise!
There are also REST endpoints to automation maintenance of these properties: https://help.xmatters.com/xmapi/index.html#plan-properties
Thank you.
I’m aware of the process to copy/paste, but instead I was looking for updating the values within a property on a regular basis.
APIs are available for updating the plan properties but not property values.
Do you have any API available for updating property values ?
The API link is one post above yours :) ^^^