In Hogan's Alley there is a new Alert icon, which links to the Inbox, which displays a counter on active events. This promises to be a very useful feature.
However, when you click "dismiss" on an event, it takes up to 5 minutes to reduce the count. This is inconsistent with other UI elements - for example there is never more than ~15 second latency with seeing updates to responses, comments, etc.
I have no doubt if this goes live, there is going to be a lot of confusion because users will expect an immediate count reduction. For me, when I discovered this I was going back and forth in my inbox to find the one message that hadn't been dismissed - but not able to find it. It's a similar frustration as having an email client or a phone showing an "unread" count in your inbox when in fact you have read all the messages.
As a short-term fix for 3/3, I'd actually favor removing the count entirely, if it can't be more responsive.
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Hi Charles,
This is really good feedback! It would seem that the top header does not refresh as you navigate through. I would challenge you to go and refresh the entire page after you respond to an alert/event then see if that count still sticks to the original number. I think it's a refresh challenge with the page, the feature (let's call it at the database level) does keep an accurate count - the page on your browser just doesn't seem to be polling for the refresh as often as it could/should.
We'll take this back and see if we can improve before the Production release, a refresh of the page should do the trick though.
Please do advise if your observations differ!
Yes, the alert does update if you refresh the browser. I opened a ticket about it (#153036) and it was suggested I enter it as a product enhancement. I hope something can be done in this limited time before launch.