Update xMatters Engage record updates to Incident record

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• 

  Travis Depuy

  Hey Kushal!

      Do you want to actually copy the work notes into the incident, or would you just like to make them easier to access? I ask because we've found that people ask for this from time to time, then back the change out because it can clutter up the incident work notes. 

  So an alternative would be to add the Engage Records as a related list at the bottom of the incident. Our install doc has some details here.

  Otherwise, something like this (not tested!) on an after update business rule would probably work:

  // Get the parent incident record
  var inc = new GlideRecord( 'incident' );
  inc.get( current.parent_incident );
  
  // Grab the last work note entry from the engage record and add it to the incident
  inc.work_notes = current.work_notes.getJournalEntry(1);
  
  // Update. Profit. 
  inc.update();

  Let me know your thoughts. 
  Happy Monday!
      --- Travis

   

   

  June 24, 2019 17:31

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