Change incident timeout

May 30, 2019 13:16

Jonathan Metzler

Not Yet Reviewed

I was wondering if there is a way to change 3 hour incident timeout period?

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3 comments

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Stephane Lebeau

Hi Jonathan,

By adding the Handling section to any given Form's layout, you will be able to set the Expiration for Events created with that Form.

More details on Event Handling in our docs here:

https://help.xmatters.com/ondemand/xmodwelcome/communicationplanbuilder/optionshandling.htm

Hope this helps!

May 30, 2019 15:28

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Jonathan Metzler

Thanks, Stephane

This is exactly what I was looking for.

May 30, 2019 18:24

0
Stephane Lebeau

Excellent, happy to help!

May 30, 2019 18:26

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