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SCOM & xMatters integration not picking up machine names

Abdul Hasnath
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 Hi all,

 

I have been working on a issue for a period of time and have an investigation open with xMatters. 

But I wanted to also get tips and advise from here.

 

I have deployed the 2016 integration for SCOM from xMatters in our environment.

The out of the box integration from xMatters works like the following - alerts come into xMatters, The agent selects the 'Alert Source' as well as a number of other fields.

SCOM has alert source like the following.

C: - Low on memory

IDC09XXX: - Low on memory (where IDC09XXX is the machine name)

As you can see some alerts we have no idea what the machine is and some we do, this is just how SCOM is and this works via Management packs from Microsoft. So for the alert that says C: - Low on memory, this type of alert would not be very helpful to us.

 

I made a slight change to accommodate this by amending the command to include the machine name. This works but not for all alerts. Particularly the SQL alerts. I cannot see why this works for some alerts and not for others. Once I remove the amended code, then it starts picking up all alerts but then we dont know what the machine names are. Everything in the configuration is working and set up.


I think its the case of perhaps these alerts look a bit different to what the integration agent is expecting, as a result it is not picking it up. 

I wanted to see what other members using SCOM have come around this problem and what you did to resolve this problem I am having. Because I don't see how the information in the alert would be useful without reference to which machines are being effected for all alerts.

 

Many thanks

Abdul



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  • Tom Kouhsari

    Hi Abdul,

    When you say that your change works for some alerts but not all, does that mean that the alerts that do not work in this scenario just don't show the machine name? Or they don't make it through to xMatters at all?

    Thanks,

    Tom

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  • Abdul Hasnath

    Hi Tom,

    Thanks for your reply.

    Yes, they dont make it into xMatters at all.

     

    So some alerts in SCOM have the machine name in the alert source and some do not. xMatters OOB picks up the alert source. 

    A field in SCOM called: managed entity path - always has the machine name.

    I have added this in the command and it works for some alerts and not all, by this I mean the ones that do not work do not get picked up by the IA.

     

    Thanks

    Abdul

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  • Tom Kouhsari

    Hi Abdul,

     

    I'm going to reach out to you directly to get some more information on the changes you made.

     

    Thanks,

    Tom

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