Allow users to use Slack to receive Xmatters messages

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Does anyone have ideas or suggestions on how to allow users/group to use Slack as one of their devices for receiving messages?   

 

Also do you have thought on how to limit which users can use Slack as a device?

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  • Hi Diane, 

    As much as we have a really great library and app to allow us to integrate with Slack (including Webhooks and Slash commands), at this time we do not have support for Slack (or other IM providers) as an actual device type.

    That said, if you have a paid plan with Slack, they do support an Email app that allows you to send emails directly to a Slack Channel or even DM to a Slack User. If you do that, you can add an email device to your xMatters Users that map to those Slack-based Email Addresses, and target your Slack Channels and Users in that way.
    You can read more about that capability in Slack here: https://get.slack.help/hc/en-us/articles/206819278-Send-emails-to-Slack#connect-the-email-app-to-your-workspace

    If you do follow up with that, please do let us know how it works!

    Cheers,

    Jordan (xM)

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