ServiceNow integration error when creating incident in SNOW

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I am using xMatters on demand and ServiceNow Jakarta Patch 2.

I have installed the integration software and configured appropriately, at least I think I have, but I am getting the following error when creating an incident in ServiceNow:

Exception (ReferenceError: "xMattersIncident" is not defined. (sys_script.xxxxxxxxxxxxxx.condition; line 1)) occured while evaluating'Condition: (new xMattersIncident()).isInsertValid( current )' in business rule 'xMatters incident events insert' on incident:INC0012345; skipping business rule

Anyone experienced this before?

Thanks

Wade

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  • Hi Wade. Hmm, that's strange and definitely should not happen. Can you open a support ticket to get that investigated?

    This will take you there: https://support.xmatters.com/hc/en-us/requests/new

    Happy Friday!

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