Hi,
Can someone tell me what this means?
The Integration Service (applications,msscom) cannot process the request because it is in an error state.
Many thanks
Full log:
/apia_source><mgmt_grp_name type="string">USPHC-TEST</mgmt_grp_name></data></transaction>
2017/08/29 11:21:18.973 -0400 EDT [inbound.applications.msscom.normal-1] INFO - Component applications_msscom has received the following request from endpoint jms://inbound.applications.msscom.normal?connector=jmsConnector&numThreads=1&prefetch=0 and source apclient: /127.0.0.1:60744: <?xml version="1.0" encoding="UTF-8"?>
<transaction id="1"><header><method>add</method></header><data><severity type="string">2</severity><resolution_state type="string">0</resolution_state><server_name type="string">COR089XA399.us.parker.corp</server_name><event_source type="string">Health Service Heartbeat Failure</event_source><priority type="string">2</priority><apia_priority type="string">normal</apia_priority><incident_id type="string">{bb5fcb06-801d-4ea0-8d3a-cd3998cd75df}</incident_id><recipients type="string">xMattersSCOMGroup</recipients><action type="string">add</action><apia_process_group type="string">apia_default_group</apia_process_group><agent_client_id>applications|msscom</agent_client_id><event_time type="string">8/25/2017 10:20:37 AM</event_time><apia_source type="string">apclient: /127.0.0.1:60744</apia_source><mgmt_grp_name type="string">USPHC-TEST</mgmt_grp_name></data></transaction>
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Hi Abdul!
Hmmm, yea that sounds bad. That generally will happen if the agent runs into an error in the javascript. The agent will put the integration in timeout, or at least that particular message into time out.
If you review the rest of the logs, do you see any stack traces? That will be a big marker and should have more details. You can also restart the agent and a new error message should be printed to the logs.
If all else fails, support will be happy to help. Head over here to open a case. One thing that will really help is to run the IAHOME/tools/support-zip.bat file, which will grab all the logs and integration scripts and zip them up. If you send this zip along with your ticket, support should be able to track down the issue tout suite!
Of course I can help you here if you post the full log or find the stack trace. Either way!
Happy Tuesday!
--- Travis