Bjarne Myrup
We are receiving alerts by email and sms, so we don't want a voice playing the alert for us, we still need the call to wake up the people on duty
What we want is a callout script that only call a person and after voice is detected, the person must interact by pressing 1 to acknowledge that he has received the alert nothing else
Can anyone point me in the right direction ?
As I see it I need a new callout script and a new notify script
Regards
Bjarne Myrup
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Hey Bjarne. The "callout" script is used for every voice notification for all integrations and device validations, so be aware of this if you make changes there.
Are you looking to only have a user press a number for voice, but no responses for email and sms? Or are you talking about differentiating a voicemail vs a real user?
If you are just looking to differentiate a voicemail from a real user, the "$voiceMail" variable is set in the callout script and available in all the notify scripts so you can add logic around this.
Alternatively, you can prompt the user to press 1 to hear the rest of the message. Sometimes for various reasons the system will misidentify a user or a voicemail as the other and this $voiceMail variable might get set incorrectly. If you ask the user to press 1, then you know for sure it is a real user.
Let me know if that helps or if I am off track.
Hey Travis,
Basically what I want is when we receive an alert, it call the person on duty, then we answer the phone, and press 1 to acknowledge that we have received the alert, and then we hang up afterwards, we don't want to wait and listen to the voice playing the alert, we still want the sms and email notification.
It would still be nice to have the possibility to acknowledge by sms and email
another way we could do it:
can we acknowledge the alert by sending a sms back ?
if that is possible, then we would like following scenario:
is it tricky to change the way voice card is dialing/acknowledge ?
I have looked at some of the scripts and I find it hard to accept that there are only one way to receive the calls, I would like Xmatters to add a possibility to configure it from the webinterface, we surely don't want/need to wait for a voice telling us the alert.
Regards
Bjarne