I'm a new ServiceNow admin working on the xMatters Integration. Trying to track down where some work notes on tickets are being created from. These are created when a user assigns themselves to a incident and updates.
[xMatters] - Terminated existing events for this Incident
[xMatters] - Skipping notification | Reason: Assignee user is the current user|
I found where the API Rest script creates work notes, but these notifications appear to originate from somewhere different. Can anyone point me in the right direction?