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Integration agent not connecting to xmatters server returns SERVICE_DENIED

I have a new integration agent set up on an HP Operations Manager server to feed events into xmatters. The error in the log is showing SERVICE_DENIED which I can't find in any of the documentation. What exactly is the SERVICE_DENIED telling me?

2015-12-09 15:23:31,446 [Thread-12] DEBUG - Received the following SOAP response: <?xml version='1.0' encoding='utf-8'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">soapenv:Body<ns:RegisterIntegrationAgentResponse xmlns:ns="http://www.alarmpoint.com/webservices/schema"><ns:return type="com.invoqsystems.apex.web.soap.integrationAgent.RegisterIntegrationAgentReturn"><ns:allServices type="com.invoqsystems.apex.web.soap.integrationAgent.SoapIntegrationServices" /><ns:soapIntegrationService type="com.invoqsystems.apex.web.soap.integrationAgent.SoapIntegrationService"><ns:domain type="com.invoqsystems.apex.web.soap.integrationAgent.SoapIntegrationDomain">ns:namehp_operations_manager_unix/ns:name<ns:serviceList type="com.invoqsystems.apex.web.soap.integrationAgent.SoapServiceList"><ns:service type="com.invoqsystems.apex.web.soap.integrationAgent.SoapService">ns:namehpom/ns:namens:statusACTIVE/ns:statusns:urlhttp://localhost:8083/hp_operations_manager_unix_hpom/ns:url/ns:service/ns:serviceList/ns:domain/ns:soapIntegrationServicens:statusSERVICE_DENIED/ns:status/ns:return/ns:RegisterIntegrationAgentResponse/soapenv:Body/soapenv:Envelope

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