Major Incident Notifications triggered from Service Manager do not accept some characters

2 Issues that need to be looked into

a) when bullets or chaaracters like apostrophe’s, hyphens are copied from outllook or word document they appear as a "?" in the Major Incident Notification

b) Also xmatters does not accept the non UTF - 8 Characters, so MINs fail to deliver

could any one advise me how to overcome this issue?

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