We created this site for our customers and partners and we encourage you to explore, engage, and learn. To ensure that this community is fun and helpful, professional and respectful participation is expected... and troll-like behavior won't be tolerated.
As part of testing I loaded the xMatters application onto my iPhone 6 and connected it to our server. Because we were testing notifications at the time I immediately received over 100 before I was able to turn them off.
Is there a way on the phone application to select and dismiss a whole group of notifications or do I have to do it one at a time?
Hey KIrk - Thanks for you question. I've asked the product manager responsible for mobile to respond.
Hi Kirk! The mobile app currently does not allow you to dismiss multiple messages as a group. Each message will need to be dismissed individually.
Hi Kirk - one trick you might not be aware of: in the Web UI on the Reports tab you will find the top-level report is called "Events". Any active event has a checkbox next to it, and when you select it you get an option to terminate any of the checked events. But that still might be a lot of "checking" for you! If you go over to the Options dropdown you will find an option to "Terminate Matching Events"... that will terminate all Events currently in your view so you don't have to select them using the checkbox. Even better: you can then more intelligently choose the events to terminate by using the Search function at the top of the screen to set filters by Comm Plan, Form, Sender, Recipient or other identifying information to very specifically terminate only the events you want when you use the "Terminate Matching Events" option.
We are looking at how we can better propagate that behavior out to users via the mobile apps, so you'll likely get an email from us soliciting your feedback.
Hi Doug,
I do not see those pages on my iPhone app.
I am not sure what you mean... did you catch my opening statement about these tips being for the web UI?
Hi Doug. Maybe not. I thought of the webUI being on the iPhone App. Will try things out on the web UI
We would also like this capability. It seems counter-intuitive for users to have to have access to Reports to access this function. It should be available from the Inbox. Also it should be possible to issue a valid response to multiple events, such as Acknowledge, rather than terminating them all.
Hi Paul - we are looking at various ways that this might be done... the real trick being that responses are customizable per form, and can even be overridden at run time. So you have no guarantee that all of your messages in the inbox actually have the same response options to select. We could look at providing a filter to narrow the results to messages from a specific form and then allow the user to perform the action across the filtered events. That is the best mechanism currently in the running. Do you have any other suggestions?
Thanks Doug. In our case I would expect the events to have come from a specific form but I can see this might not always be the case. We are just rolling out xmatters for the first time and the ability to perform mass acknowledgements was included in the sales pitch. To be honest it should be a last resort as long as we are performing proper outage management and event correlation to prevent message floods, but things always slip through for new systems.
Hi Paul - thanks for the feedback. When we go after this part of the product we'll reach out to your for more feedback.
I've had several users asking for the same functionality. It really is difficult using the iOS app when you've got dozens or hundreds that you know aren't individually actionable and would like to dismiss all. Shouldn't be difficult - Select All > Acknowledge/Dismiss.
Hi Doug
Even for Android app, it will be great to have the suspend, terminate event feature available. Both for individual and mass updates.
Hi Doug! We've been interested in this option since we moved from our Premise solution to the SaaS many years ago. Would it be possible to add an additional response to the form which allowed acknowledgement for all open events for the user responding to the form or all assigned to the user? I can think of a few ways to accomplish this request.
Example: