0

Email - User accepts e-mail and receives another email later stating Response Already Received

Have you seen this issue before?  When sending out response require messages, the user accepts the message, and the event ends.  A couple of minutes later an email is received that says the response was already received.

We first thought maybe users were double clicking "Accept", or not waiting for their response to be received.  I then tested myself and confirmed that it is happening with a single click of "Accept".  In the event log you can see a second response with "Accept"… that I did not initiate.  This is only happening to email responses in our NP system.  I’ve tested with text and voice and do not receive this error.  We also tested in our Prod system and do not receive this error.

Any ideas as to what’s going on?

2 comments

Please sign in to leave a comment.