Shivani Ramesh Sarkale
I have created 3-4 workflows, each starting with an email trigger. I want to merge them into a single workflow. However, whenever I try to connect multiple email initiate activities to a single activity (like Switch or Initiate Incident), I encounter a configuration error.
Is there an alternative way to achieve this? Also, is it possible to call another workflow from the main workflow in xMatters? Looking for the best approach to streamline this process.
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You can use the Merge step to combine outputs from several triggers/steps into common outputs that can then be used in subsequent steps down the flow.
You can also trigger other flows from the main flow. The easiest way to do this is by using a Callable Trigger to create a callable flow. You can find this trigger under Triggers > Utility. Drag the trigger onto the canvas where you want to build the callable flow. Follow the configuration instructions to create a Callable Flow step that can be used in other flows to call this one. Note that callable flows must be located in the same workflow as the main flow.
Alternatively, you can create a custom trigger and then create a custom step that sends the expected payload for the custom trigger.