Automating ServiceNow Ticket Creation for Multiple Clients

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• 

  Eric Maxwell

  There isn't a built-in loop option, but you can use multiple steps with different configurations. Are you creating tickets in the same ServiceNow instance or multiple instances?

  For the same instance:

  1. Chain the Create Incident or Create Record steps for each client.
  2. Or copy and modify the Create Incident step, adding an needed inputs and modifying the script to loop through and create incidents.

  For different instances:

  • Use a step for each instance, as each requires configured endpoints. You can chain the Create Incident or Create Record steps, passing relevant information to each.

  The Create Record step is better for handling extra fields not included in the Create Incident step. Configure it for the incident table in ServiceNow.

  April 01, 2025 14:34

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